|Address:||15693 San Pedro Ave, San Antonio, TX 78232, USA|
|Working:||10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–5PM|
Avoid this store! I purchased a womens sleeveless holster shirt for my wife and asked if I could return it if it did not fit her since it was the smallest they had. They said yes, we just need to give you a return receipt or gift receipt they called it. Sure enough it did not fit her so we tried returning it and was not giving my money back only store credit. Well, that very desiving coming from a company like 511 and I have not had any issues with 511 In all my years of dealing with them. I decided to call the customer service line and the said that they dont have any control over that store since they do t even own it or have control over their crappy policies and it would be best to keep buying from 511 directly since at lest they could return the money back to my credit card. So my advise to all of you is go there just to see what it looks and feels like and if you like it just by from 511 directly and not these scam artists. At least the real 511 will return your money and not pretend like these people do.
Disappointing. Im having had to lower my expectations of 5.11 product quality and this stores customer service regularly. I bought this hat at this store for a decent price. I love the head band design; its comfortable and flexible. Since its new, I wear it while out and about but not while working in the yard, etc., but and as you can see, it has discolored due to sweating. Thinking this was ridiculous, I took it back to the store just to be told it was sweat stains (NO JOKE, CPT OBVIOUS!!). If I wanted I could take it up with the manufacturer. It just reinforces the separation between 5.11 Tactical products and this store that everyone else posts about. With the exception of a couple of items, I think their products are overpriced and overhyped.
Went in the store on San Pedro looking for a knife for protection against my neighbors Pitbull, helpfull guy found the perfect knife a ZT Folder!- (Blade flips out upon taking out of pocket). So it is perfect in situations that speed in close contact is paramount. Made of High Grade/Strength Metals. Best part is I seen it online for more money (hard to find). I am very pleased with their service. Will shop here again!.
I purchased a concealment purse as a Christmas present for my mother. I tried to return it on 12/29 unused, with the tags still on and the original receipt. I was told that the owners policy is store credit only. He may have got my $108 but I will buy from this store again. I spend a lot more at 5.11 than that yearly. I am in federal law enforcement and I will tell all my fellow agents to avoid this store.
I tried ordering some clothing from 5.11 over the phone but I was told that they couldnt do it. They said it was for safety purposes for the customer since they couldnt be sure it was actually me. It is a bit of an inconvenience seeing as I live 35 minutes away from the store, but I will say that I appreciate them looking out for me and my financial security. Its nice to see someone looking out the customer.
I bought a job shirt for FD and the price was marked $67.99 they charged me $72.99 when I brought it to their attention they said their system did it and could not do anything about it. They were unwilling to honor their own pricing. Will not be shopping with them again, so shop online.
Greeted as soon as I walked into the door. The staff was knowledgeable about their products, and made some great recommendations after answering any questions I had. Wonderful place to go to should you need some outdoor/survival gear.
Store is fairly new and I had been meaning to go in. Stopped in today 8-6-2016 before 3pm. No one greeted me or asked if I needed help. Not busy. Walked around a bit and left.
Nice selection but worst service, its not the biggest store but three guys working there and not one of them bothers to ask if I need help. I was ready to spend serious $$$.
I walked in for work pants and I was able to find what I needed without any help. the store is organized in such a way and is as close to a tactical costco as you can get
Nice store for tactical gear. Staff is friendly and helpful. Good selection in clothing, special orders are available, some areas seemed a little low on inventory.
5.11 is best tactical gear a man could want. The store is well organized and clean. Staff is friendly and helpful. Need to open a few more locations.
Stopped in for the first time today looking for something specific and was in and out in five minutes. Thanks for the help, Michael!
Great store - helpful, knowlegeable & patient employees.. oh and their return policy is posted right up front by the register.
This store is a law enforcement officers dream. They have everything you could possibly need for your tactical gear needs.
I enjoy tactical stores and I am in San Antonio and Im going to 5.11 Tactical Store for a me time. Best store I know !!!
Love this place! Only place I buy pants for my husband. The staff are always great, never rude and are very helpful.
Very nice store with very nice employees. Big fan off 5.11 products so Im happy we have a good store here in S.A.
I find this store to be pretty darn phenomenal! Great assistance/service as well. Good variety.
Great. 5.11 makes great high quality products, and now theres a store dedicated to 5.11. WOW
Great products, good prices, knowledgeable staff of veterans and former first responders!
Awesome place to get great gear. Kinda pricey but well made clothes and tactical gear.
Unhelpful, unfriendly staff. I just use the store as a showroom, then buy online.
Good selection of gear. Fair prices. Helpful staff. I will be buying here again.
Super friendly workers and the selection is huge. The music is pretty great too!
Everything you need all in place. Plus the staff is very nice & helpful.
Very helpful staff. Helped get some items ordered and sent to my house.
Awesome customer service. Carries the Qalo silicone wedding bands.
Helpful and knowledgeable staff. Great selection of products.
Large variety of specialty items and Great customer service!
Friendly and helpful staff that know the products they sell.
Horrible return policy! First and last experience with 5.11!
Buyer beware. Refunds are not issued/processed back to you.
Came here for the 1 year anniversary. Lots of great deals.
Super nice people, lots of good gear. Well worth a visit.
large and well stocked store. it is a mecca for 5.11 fans
Not super helpful, or outgoing, hard to be in the store!
Employees were very helpful. Huge selection of gear.
5.11 is a quality clothing and gear manufacturer.
Great store with prices that arent bad at all.
Great products, very neat and organized well.
Good selection of gear and reliable products
Good prices went they have sale.
Cool stuff, but very pricey.
They have everything I want
Carl C. Manion
Cool store. I like it.