Category: | Toyota Dealer |
Address: | 5001 Auth Way, Suitland, MD 20746, USA |
Phone: | +1 301-899-6000 |
Site: | passporttoyota.com |
Rating: | 4.2 |
Working: | 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–7PM Closed |
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A Private User
I am not one to ever leave bad feedback. In most cases I keep my comments to myself and usually give the benefit of the doubt to the party to blame. But what has occured to me as a prospective buyer is completely unforgiveable. My first impression of the dealership was great. I was greeted immediately and felt very welcome. The sales person was Michael Dahn. Throughout this entire process he had done nothing but help and empathize and deserves the highest amount of gratitude from myself as well as any supervisors. Any requests I had were thoroughly sought after and accomplished by him. I came in to Passport Toyota this week with interest in a particular used car. As part of the negotiating process, I was pointed in the direction of Ali Gharib, the sales manager. I understand that dealers must be firm at certain times but the demeanor was, in my opinion, unprofessional and forceful. He was loud and very outspoken which is maybe required at certain jobs but again the way in which he protrayed himself was not of manager standards. Upon talking to him, I immediately went back to Michael, who was as always very helpful and understanding. The car kept me interested in this dealership, not the agents. With further discussion, I was told that Ryan Anderson, the used car manager, and I had come to an agreement with the vehicle. I had spoken with Michael about my particular circumstance and was told everything would be fine. I was led to Michael Delaney, the finance officer, to finish the deal. I could not complete the paperwork but was assured that my initial payment of close to $2,000 would be okay. I left the dealership confident with my new purchase, but leaving the car at the dealer. The next day I ran into some extra complications but was assured that the next day after would be fine to get everything squared away. I called Michael Dahn that morning to reaffirm our meeting that night. I was told some awful news. The used car manager, Ryan Anderson, had sold the car. Now this is AFTER the 2 days prior of my initial payment. His excuse being that I hadnt signed anything so he went ahead and sold it. To me, that is an absolute disgrace of salesmanship. That is an awful expression of the way the dealership does business. Others would agree that not many people have the audacity to do such a thing. Upon coming back to the dealership to collect my initial payment, Ali Gharib, again the sales manager, was impolite and told me that I "should have gotten it sooner." Hello Ali, I paid $2,000 two days before. I spoke with Michael Dahn about the ordeal who again was a great agent and I fully appreciate everything he has/had done for me. Going to the office to get the check, Ali came out of nowhere and interrupted us in a very rude manner to try and make a sale on another client to discuss with Michael. Michael stayed with me for a little bit longer which again deserves high praise of professionalism.
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Heather Blose
We got there, spoke to salesmen said I want the price on a specific car. He asked if I wanted to drive it I said no just give me the price and get mine priced. After the one man test drove my car he came back with a serious low ball offer and told me my car need $1000s of dollars in work. And, then the car I wanted wasnt marked the lowest in town so I told the salesmen who called the manager over and he said that other dealership was wrong so I called them and they said nope that includes shipping and etc fees after stating Ill just go there. They said they would go down on the price. But I still needed more for my trade. After hours and hours and hours (with a toddler) and, going back and forth between salesmen and manager. The manager said we could get a special discount and hed go work numbers he came back and it wasnt on there (anyone can read would know $500 missing) and then after we asked he said we couldnt get it.. (Really?) After more hours of back and forth and a grumpy child and irritated parents. I got to the point where I walked out got in my car and started to pull away when the manager came out running saying he could do what we wanted. Which worked out for us after hours of bullshit. So, once the numbers were right and multiple comments about how they had to put all this money into my car because it was soooo bad and it was only worth $6,000. I got the car I wanted and they got mine. They did error by sending my plate to PA instead of MD. But!!! To the part the pissed me off the most! I checked their website a few weeks later and my car that was only worth $6000 was up for sale at $9000. Hmmm. Shady huh? Not only that but they didnt do a damn thing to it. They left the paint on the inside, didnt take the plasti dip off like they said they were and they didnt even put the damn cover back over the tow hook they just left an open circle because they probably didnt even look in the trunk. They literally vacuumed it and washed it and that was it. So my car that needed 1,000s of dollars in repairs got a wash. And let me tell you nothing needed done. They were so shady it was unbelievable. If someone walks in with a check for a $23k car and you are so dumb to make them wait hours to go up $2k you dont deserve my business but I wanted the car but god knows I regret trading my car into you guys. Its probably scrap metal somewhere now since it isnt on your sure anymore.
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Aziz Chowdhury
I really hate buying cars. Its part of the reason I do it so infrequently. However, after my recent experience with Passport Toyota, I may have to rethink... I reached out to them via the net and was quickly contacted by Jimmy T. (who is responsible for internet leads). Jimmy was polite and helpful in his contact. I explained to him what I wanted to do: 1) negotiate the price in advance, 2) evaluate my current vehicle for trade-in and 3) finalize financing. Jimmy acknowledged all my goals and committed to making it a smooth transaction. Pricing was quickly handled by TrueCar. Even though they are not a participating dealer, they agreed to honor the TrueCar pricing. I knew that I had to bring in my trade-in for them to evaluate it, but what I appreciated is that Jimmy didnt make any upfront claims. I didnt have to deal with a situation where my expectations were being inflated. When I did go to them, Jimmy made a fair offer and explained how they came to it. He also provided me with some alternatives. We didnt end up selling them the car, but I feel that I was fairly and respectfully treated. Financing was the final issue. Since I wasnt sure what Id be offered due to some past challenges, this is where the most anxiety was. It was needless. I worked with Aresh, who quickly found financing for me at the amount and rate I wanted. He promised me that I wouldnt have to endure endless hours at their financing office and it would be a smooth transition. And it was. All the pre-work paid off and I came in for a quick, painless transaction. I actually spent more time there, but only because I really enjoyed speaking and interacting with the folks. The paperwork was done with minimal upselling. In fact, I asked for things before they tried to sell them to me. I really felt that they had my interests in mind when offering me products (for example, they didnt try to sell me an maintenance plan since the number of miles I annually drive didnt make it cost effective). After the transaction, I was constantly told that I would be getting a survey and would I please fill it out. These folks really cared about the feedback. I made it a ponit to find the GM to compliment him and he asked me "How can we make things better." Im impressed. Really impressed. These guys are professional and I will do my best to make sure that their business model is successful.