Mattress Firm Oswego Prairie Market

Category:	Mattress Store
Address:	2450 US-34, Oswego, IL 60543, USA
Phone:	+1 630-554-6430
Site:	stores.mattressfirm.com
Rating:	2.6
Working:	9AM–9PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 9AM–9PM 11AM–8PM

Location

Photos 6

Reviews 5

Mitz R

Purchased mattress with delivery 3 days out because my schedule is so hectic. My window was between 5:00-9:00 pm. I did receive a confirmation the night before but by 8pm the evening of scheduled delivery I hadnt heard from anyone so I thought Id call the store to make sure everything was on track. No one at the store answered so I looked at my paperwork to check store hours but there was nothing on there with such information. I then went online to check store hours and again no such information was on the web-site. I made several calls and no answer so by 9:00pm, I gave up. at 10:20 pm I received a call telling me the delivery truck broke down and they werent going to be able to make delivery. Half asleep I chuckled and told the driver that that was obvious since my delivery window ended 1-1/2 hours ago. The following day I received a phone call apologizing and trying to correct the situation. I, of course, voiced my upset with the lack of communication from the drivers letting me know there was a problem and I also asked for a refund on delivery which he could not guarantee would happen. As I look at the paperwork I see that delivery is guaranteed or refunded but yet he tells me he would look into it, un-real!!! At this moment Im waiting for delivery of my mattress with my daughter missing her first class from college to accept delivery. To expedite this process her and my 12 year old son pulled my queen mattress off my bed and dragged it one story down to garage so that the delivery crew can remove that mattress and leave my new mattress in the garage to get her to class as soon as possible. I will then have to call someone for help getting my new mattress from garage to bedroom when I get home. So frustrating

k thompson

Below is my email with the store manager I was dealing with on the box spring. He is willing to give me a deal but I do not think it is enough. Considering we waited over 3 hours for a box spring that was never going to come. Please read below. From: Thompson Kelvin Sent: Friday, January 20, 2017 12:10 PM To: Terry Granahan Subject: box Hey Terry good afternoon, Last night we waited for my sons box spring to show up for about 3 hours. At 10:45pm we left the apartment and went back home. We asked the neighbor if they could look out for a truck and gave her the key to the apartment to let the guys in if they showed up. She said no one ever showed up. Best regards, Kelvin Thompson Purchasing Manager Radiac Abrasives, A TYROLIT Company Good morning Terry, The reason I didn’t make it to the store is I received a confirmation for delivery. I assumed it was ok and it was just added on to the original order. I then received another email asking me to confirm time and delivery address and I did that. I did not receive any correspondence suggesting there was a issue with the delivery. It is reasonable to at the very least receive a email or phone call notifying me they would be unable to deliver without my signature. So this is what I am asking for. Since we waited for over 3 hours I am asking for the box at $50 and free delivery set up for tomorrow. I am hoping we can resolve this today. My son has not been able to sleep on his bed yet. Best regards, Kelvin Thompson Purchasing Manager Radiac Abrasives, A TYROLIT Company

Brad D

Stopped in at 12 pm as store opens at 11 am on Sunday. One door locked other open and sign said open. Inside store I was only one. I called out thinking someone was in back but no answer. I did find product on floor I was looking to buy (about $3000 purchase). Had questions and waited about 5 minutes. Still no one to help. Only 1 other car in lot. Unfortunately for Sleepys I was ready to make a purchase but will now have to find another source. Guess economy has recovered for stores not to care about losing sales. No need for me to return as there is nobody working there anyway.

Shauna Stegmann

Highly recommended!!! My husband and I had been looking for a mattress for months and had no luck finding something we liked in our budget. Rick at Sleepys went above and beyond to find us exactly what we were looking for and in our price range. He was friendly, knowledgeable and attentive which was so different from the previous stores we had been in where we walked out because the person working was too busy texting on their phone to acknowledge us. Thank you Rick, we had such a pleasant experience working with you and are thrilled with our new mattress!!

Terry G

Great service...not pushy..very knowledgeable and friendly staff!