Pohanka Honda

Reviews 3

KE

Kendrick Turner

I was once a previously a satisfied Pohanka customer, but If you come here, be prepared to get jerked around. I came to Pohanka Honda this morning as a first stop in the process of shopping around for a new vehicle. My goal was to test drive a new CR-V and get a quote, in writing, with all of the fees/taxes/charges/etc clearly spelled out. I came to Pohanka first because I purchased my current vehicle in 2013 from Pohanka Hyundai and had a mostly pleasant experience. However, my experience this morning was far from pleasant. I made the 30 minute drive or so out to the dealership in traffic, arrived at the dealership, and was greeted promptly by Marcus Kirkpatrick, who game me his card and told me to browse the vehicles and let him know when I needed some help. I told him I wasn’t purchasing today, that I was starting the process of shopping for a new vehicle. So far, so good. After taking a few minutes to look at features, colors, etc. I tracked Marcus down again, and we went on a test drive. The test drive was pleasant, I was very pleased with the vehicle. However, once we got back to the dealership, the pleasant shopping experience went south. He inquired about financing, my trade-in, etc. Pretty typical stuff, and then I asked him if I could get a quote as described above, as well as on offer on my trade in. He gathered some information, took the keys to my trade-in, and vanished, leaving me alone at his desk for at least 30 minutes. Finally, when he returned, he had a sheet of paper. It had a quote for the vehicle I test drove, all the applicable taxes and fees, financing information (even though I hadn’t asked, as I am financing on my own), and a offer for my trade-in. I thanked him for the information, reached for my quote, ready to go home, look over the details, consider my budget, and crunch some numbers. But no, Marcus snatched the quote from the table and told me I was only allowed to look at it, that I was not allowed to actually take it with me. I was surprised, and annoyed. I again thanked him for his time and asked him to return the keys to my current vehicle to me. Again he vanished, so I wandered over to the main desk. My keys were lying on the counter behind the desk. Eventually, Marcus returns, with someone else. I’m guessing he was a sales manager, but he never introduced himself. He began the typical car dealership pressuring tactics. “What can we do to earn your business TODAY?” I tell him I’m not purchasing today. Buying a car is a big purchase and I’m just starting the process. I ask for my keys, again, so that I may leave. He asked again what they can do to earn my business. I inform him they can start by not jerking me around half the morning and provide me with a written quote to consider, as I had asked. He informs me I can take a picture of it, but I can’t have it in writing. That I can’t take it with me because I’m going to shop around at other dealerships. This is absurd. Of course I’m going to shop around. If I’m going to spend thousands of dollars with you (I actually spent thousands of dollars with you a few years previously) I’m definitely going to try and get the best deal. If your business is so certain they can offer the “deal of a lifetime” as Marcus told me when he first introduced himself, you should have not problem sending me away with that “deal of a lifetime” in hand to consider. Instead, I left (after asking for my keys for a THIRD time) only with frustration at a wasted morning. I’ll be taking my business elsewhere for this car purchase, and after hearing me complain about my experience today, most of my friends will probably be avoiding Pohanka in the future as well. A once-satisfied Pohanka customer.

JO

Jon Setliff

While we got a really nice deal on a "new" 2015 Pilot back during the summer, the whole process and customer service was horrible. The car was demoed by a manager there, and you could tell when we drove away. We were there for hours (easily like 4 hours). Veronica was very nice, but she was the only one helping customers that queried via the internet. So she was working with like 5-6 different customers at once. It was pretty annoying that she didnt have any help. When we finally finalized everything, we really wanted to get out of there. You would think since we were there so long, the car would be spotless by the time we left. This couldnt have been farther from the truth. The inside was dirty, like it hadnt been detailed at all. There were crumbs and dirt in the seats seams. The steering wheel had hand prints on it. There was dust and dirt all over the dash. We didnt even have any floor mats. I swear the car was untouched by their detail dept. The exterior wasnt any better. While we didnt have much time to do the walk through (again - we wanted to leave having been there all day) we missed issues with the paint. It had scratches on the hood, driver door, a huge scratch/scrap on front right alloy wheel. On the plastic piece on top of the back bumper, there was a scratch like something had been dropped on it. The wipers were completely shot and streaky, and, while driving away, we noticed the oil life was at 60%. It really felt like we purchased a used car. We called back with our concerns, and they told us to come back in the next couple days so they can take care of it. The back bumper piece had to be ordered, and that took a few extra service days -- so we were stuck with another demo Pilot until our "brand new" car could be fixed. They "detailed" the interior, but it looked horrible. The stuff they used (the technician said it was his own concoction), was so greasy and shiny, you could almost see yourself in the black leather seats. We had to have another tech come and clean off that stuff from the leather, who knows what it would have done to the leather and trim over time? The buffing of the wheel turned out OK, but its still a pain that it needed to be done on a "new" car. Even fixing this took a couple days (luckily they were still waiting on the bumper piece). Speaking of the plastic piece for the bumper, during installation they broke one of the brackets that hold it in place on the bumper. So now, if you look at the bumper, there is a small hump on top of it where this plastic piece is not flush. All in all, this was a horrible experience buying a "new" car. Yes we saved some money out the door on this car, but Im concerned with what else will pop up down and need service. If you want a pleasant experience and your new car to actually feel like a new car, dont come here. Its really not worth it.

CH

Chanel Murphy

******WISH IT WAS AN OPTION FOR ZERO STAR**** ***WARNING CAR PURCHASED THAT WAS CANADIAN FROM POHANKA WITH ROLLBACK MILES*** I purchased a Honda that was misrepresented from Pokanka Auto Group the Capitol Heights location on 12/5/16. From day 1 I had issues regarding the Carfax mileage and I was assured that it was a certified Honda, I took the salesman word in good faith. I was told that the corrections will be made and I will get another copy soon…. It never happened! 4 months later I took my car to another Honda dealership for maintenance and found out that Pohanka Auto Group sold me a Honda that from Canada. The VIN# is not recognized in the National Honda Database and Honda USA will not represent this car for any reason only Honda Canada, I live in the USA not Canada. On 4/21/17 Pohanka Auto Group General Manager Don Derencin (Capitol Heights) was fully aware of the Canadian issue and other mechanical problems found by another Honda Service Center. Don then asked me to bring the car back to Pohanka as soon as possible, which was 4/27/17. For past 5 ½ weeks of my car being in the Pohanka Service Center, I made numerous visits and contacted Don via telephone. Per email from Don, I had 2 options to keep the car or return it with a refund of my down payment ONLY after making 5 car payment to my financial institution and other financial responsibilities with this car. On 5/30/17 I obtained my own CARFAX which showed the vehicle was not due to be released from BOND of US specifications until 12/21/16, I took delivery of the car from Pohanka Auto Group on 12/5/16. Further review of the CARFAX, is was deemed a potential odometer rollback (THIS WAS NOT ON THE CARFAX I SIGNED ON 12/5/16). Prior to the car leaving Canada the odometer report of 105,106 kilometers (65,310 miles on 6/7/16. When the car arrived at Michigan the DMV reported 65,510 on 9/28/16. On 10/3/16 Auto Auction in Michigan reported 50,810, with a warning of POTENTIAL ODOMETER ROLBACK). Pohanka Auto Group placed the vehicle for sale on 10/7/16, I took delivery of the car on 12/5/16 with the mileage of 50,875. To this date nothing has been done concerning the car been Canadian with a CARFAX of rollback mileage. This car has no value to me being Canadian with mileage issues on the CARFAX and the warranty I purchased will not honor the car with these issues. On 6/5/17 I took possession of my car from being at Pohanka Service Center since 4/27/17 with no resolutions and still mechanical issues that Don Derencin is aware of. They ask me to leave my car there to repair it and I denied it because after 1 ½ months everything should have been attempted to be resolved. I DO NOT RECOMMEND POHANKA AUTO GROUP FOR ANY PURCHASE, THEY CAN’T BE TRUSTED AND DON’T VALUE THEIR CUSTOMERS. IF THEY DID I WOULDNT BE WRITING THIS REVIEW!!!!!!