Houston Direct Auto

Reviews 4

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Debi Stomberg

I did not even rate Houston Direct but they make you rate at least one star to give you the option of emailing. I cannot believe that anyone rated this dealership a good review. I read their advertisement and it states everyone approved and bad credit is their specialty. I had a repo on my credit because I bought a vehicle in 2014 and three months later I was payed off like thousand of others that worked in the oil and gas. However it does state that everyone is approved so I filled out a credit application and called the next day and was told they could not help me. Their advertisement states that everyone is approved. I called the next day and was told they couldnt help me although their advertisement says everyone is approved. I received a couple of days later asking me how my experience was from the general manager Amin Hussian and it stated if I I preferred to call I can. I called a couple days later and talked to the girl that answered the phone And she asked me to spell my name. I spelt my name out four times and she still didnt have it right si I asked to someone else. I read the email and asked if I could speak with the general manager and she hung up on me. This is really got me when the next call Carlos answered the call. I read him the email and he said that I need to email to him. I explained To him the letter stated I could call. Again he said I need to email him. After a couple of hours later I called again and Carlos answered The phone again and this time he was awful. I told him that if I get in touch with Amin Hussein he would be The first to explain how rude he is. He said good he looks forward to me Telling the general manager and then hung up on me. Hanging up on people isnt that something we did in school. A grown man acting like that. If I was the general manager The first thing I would do is to fire him along with the girl who also Hung up on me. This is a dealership to sell cars and get hung up Twice. I believe the good reviews are posted however I believe that the negative reviews are not,posted. I believe that the advertisement they use about everyone is Approved is false advertisement and I will follow up on that. I am sure they will not post this review but I have posted this email on several different web sites. For anyone I who wants to buy a car there are 100s of car dealerships Please dont go to this company. I didnt even get a car and this is How I get treated. I wonder if the general manager Amin Hussein Really knows what is going on.

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Ben Carter

This was the worst automobile buying experience ever! My wife and I purchased a vehicle from Houston Direct Auto. We are new to Houston and needed to purchase a second vehicle again. Their online rating was very high... although, it makes me wonder how many of those reviews are fake. Everything seemed fine with the vehicle prior to purchasing it with the exception of some minor body work and paint. We negotiated the sale so that we would pay full list price in exchange for some touch-up paint and fixing a dent in the body. We were very excited because Houston Direct Auto is very competitive with their prices. After we negotiated the deal, and paid the $500 deposit, Houston Auto Direct was supposed to have the car ready for pickup within 1-2 business days. However, it took about a week before the car was ready. The salesperson was not professional with following up and we had to hassle them to perform the service on the vehicle as agreed. On the date we were picking up the vehicle, we arrived on time. However, they made us wait over two hours. And the car was still not clean! Again, this was completely unprofessional. They were very inconsiderate of our time. We purchased the vehicle. The same day, my wife noticed the engine light come on for the first time. Prior to purchasing the vehicle, we did take it for a test drive. No engine light was illuminated during the test drive. We contacted Houston Direct Auto immediately and complained. We spoke with the salesperson, and eventually, the owner. We demanded that since they reset the engine light, and were dishonest, we wanted our money back. The owner refused but offered to fix the engine light problem with their mechanics. Additionally, the paint on the drivers side front door and drivers side rear door did not match. We could not tell this prior to purchasing the vehicle because of the lighting. It is clear that this vehicle has had some sort of accident and then the paint had to be matched after the body work was completed. However, the salesperson told us there had been no previously accidents with this vehicle. He even showed us the CARFAX report. Im not sure if that was fraudulent as well... it wouldnt surprise me though. Again, they were completely dishonest. As a result, we filed a claim with the Texas Attorney Generals office and the Department of Motor Vehicles. Most likely we will also file a claim with the Better Business Bureau. This company should not be allowed to operate.

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Rachel Xiques

What an exceptional experience we had purchasing our 2009 BMW 335i hard-top convertible from Santiago at HUSTONDIRECTAUTO! This was the first time I have bought a vehicle on-line or sight unseen! I was concerned that there would be a lot of unanticipated problems; however Santiago Sun made the process so easy that we are now a bit spoiled. I have never met a car salesman that put as much effort into a sale as he did without ever being pushy. What impressed both my wife and I the most was how helpful he was after the sale. He recommended that we have the car inspected by an independent mechanic. We found one and they identified about $2000 worth of repairs that needed to be made. I told Santiago who did not hesitate to make the repairs. He even included the replaced parts for us to verify the repairs were made. We found a shipper to bring the car to Tennessee, but Santiago found us a less expensive shipper and that saved us more than $100 dollars. Santiago kept us informed with phone calls and emails on when the vehicle was picked up from the dealership and when it would arrive. He got us the trucker’s number so we could talk with him to coordinate the exact time he would arrive. My wifes 40th birthday present, the 2009 BMW 335i convertible arrived clean and ready to drive and what we exactly expected. It even had the temporary tag installed on the license plate. Santiago followed up after we took delivery to be sure that it got there and asked if there were any problems or anything that we were unhappy with. Again, Santiago is the hardest working, most pleasant, easiest to work with car salesman I have met! Oh, did I mention that we bought the BMW 335i hard-top convertible for $7,000 less than any other identical car we could find either locally or on-line? It was also $500 less than Clearbook by TrueCar’s Trade-in value. Santiago delivered on value and service. I certainly didn’t expect the level of service that we got, but I certainly pleased that we did. Thank you for all your time and help getting my dream car! Rachel & Donald Xiques Knoxville, Tennessee

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Bull Dog

Very busy dealership and they have 2 locations. You will be walking back and fourth if another vehicle you want to see on their site is at the other location. It isnt far, it is a couple of blocks but it makes a difference in this Texas heat!! You will be waiting especially if service or another sales person has the keys or if they are just plain lost. I will say, for as busy as they were it really didnt seem that disorganized. I have been searching for this vehicle for months. I knew what I wanted and how much I wanted to pay. I read through the reviews and still wanted to take a chance on this dealership as they had what I wanted. I do not believe my terrible experience was completely the dealerships faults as much as it was the salesperson, Cesar. He was a young, eager and hyper salesman. I knew more about the vehicle than he did. He was always in a rush with one foot out of the door. We finally came to an agreement with the help of his supervisor. He was quick to let me know that he was now only getting $50 in commission. Despite the reviews, they did negotiate some on the price as I had cash in hand. He promised he would deliver my car on Monday, didnt receive it till Tuesday (which is understandable) and not everything that was promised was there. Upon arrival, the spare tire that was promised was not there. Cesar told me 5 times how him being there to drop of my vehicle was costing him money because he was dealing with me. It has been 2 weeks, my plates have come in but I have not heard anything from the dealership regarding my spare. I contacted my sales person today to ask about my spare. I get the reply "contact the parts department" and I asked for the number and he replies "119 ext number". WHAT KIND OF CUSTOMER SERVICE IS THIS??? If I had the number, dont you think I could have figured out the parts department extension???? Maybe I am old fashion but customer service is a dying art. You will not survive if you do not take care of your customers.

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