Category: | Appliance Store |
Address: | 5214 Nicholson Ln, Kensington, MD 20895, USA |
Phone: | +1 301-770-8579 |
Site: | abwappliances.com |
Rating: | 4.6 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 11AM–7PM Closed |
PA
Patrick Elwood
The front-end service at ABW is great. Excellent and knowledgeable sales people. The back-end service (delivery and installation) is terrible. But by the time you get to that stage, they have you hooked -- they have your money and you are at their mercy. The saga of delivering my fridge/freezer is more than anyone would want to read. In short, I was given the wrong information repeatedly about delivery dates, and each time, when no one showed up -- resulting in delivery nearly a month after first promised -- I had to call to inquire to find out what happened. No one called me. People didnt return calls because, I was later told, they "were afraid" to give bad news. Unprofessional. Thinking, wrongly, that it was just one bad experience, I proceeded with the purchase of two more appliances. And again, the same thing is happening. I was told delivery would be during a certain time window. When no one showed up (and no one called), I had to inquire. Stay tuned . . . it better not get worse.
CH
Chris Crowley
Excellent experience! Would definitely do business with them again. I used the online catalog to find the dishwasher I wanted. It was a beautiful Bosch that was expensive but had about a 30% discount because it was a floor model. We picked it up at the Silver Spring warehouse. As it turned out, there was a small parts bag missing. Carol was able to locate the parts bag, and dropped it off at my house so I could finish the installation.
RU
Ruth Warner
They have a showroom to you can look through. The sales lady that I worked with was very helpful. We discussed my needs and the various appliances that might be useful. They came very quickly to deliver the appliances and install them, which they did with no problems. The microwave was damaged during shipping, so they had to take it back. They called me when the new one came in and they came back to install it immediately.
KR
Kristin Niesmartelli
Harry from ABW Ashbury is AMAZING. So amazing that I drove all the way from Arlington(Arlington ABW was not yet open). to work with him. My husband who rarely compliments said it best. "Best salesperson ever. I really wish he was our contractor." Not pushy and down to earth with great advice. Ended up purchasing fridge, 2 ovens, stovetop, beverage fridge washer and dryer!
CH
Christine Riley
We had a great experience with Ian at the Rockville location. He was knowledgeable, professional, and respectful of our budget. He was able to review the pros and cons of each model and really took the guesswork out of it for us. We are really glad we went to ABW, we just had a great experience!
CH
Charles Hamilton
We bought new appliances last July and recently had questions about a feature on our refrigerator and needed help with one of our rebates. We turned to Blake and he was willing to help in any way. Its nice to be able to count on him even after the sale.
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James Shaffer
We are thrilled with our new kitchen! Thanks to our salesperson, Blake, for guiding us through the process as well as to the installation crew, who are skilled and knowledgeable about the products. We will definitely recommend ABW without hesitation.
MI
Milford Trujillo
I just wanted to reiterate how great its been to deal with Anthony and the rest of the employees at ABW. Customer service has been fantastic, everyone is knowledgeable and willing to help. Prices were often better than any online retailers as well.
MA
Marcelle Schechter
Blake served my client well. He gathered information and gave information that sent them in the right direction for them. He did not push anything and was honest that some of the higher priced products might not be the best choice for that client.
FR
Francis Snyder
I have ASKO washer/dryer combo. When I expressed that I was not satisfied with the suggestions that the first repairman gave me, they sent me Julian. He figured out the problem and repaired it! He saved me from buying a new unit. He is the BEST.
MA
Mark Broussard
I worked with Curt for almost a year. I went thru several options of appliances, in price, brand, etc. Mohammed was very patience and really worked with me on the various options, dealer / manufacturer discounts. I would highly recommend him.
ED
Edward Hilz
Harry Neidig did an outstanding job of doing extra research to provide me with information about the Heartland woodburning cookstoves. His customer service and demeanor was excellent! His performance gave a very positive impression of ABW.
AL
Alan Peters
Harry, at ABW in Ashburn, was very knowledgeable and helpful in guiding our decision to purchase a Marvel wine cooler. We appreciated his expertise and the thorough way he handled ordering and delivery of the product to our house.
JE
Jean Morissette
We are repeat customers at ABW at your Rockville show room. Appliance specialist Curt Mohammed worked with us on our most recent purchase. He is excellent! Knowledgeable, personable, patient, a professional in every respect!
NI
Nicholas Thomas
ABW was very responsive and customer friendly. A mixup on the order for a microwave, and a partial diagnosis on the Dacor problems were resolved eventually without extra cost. Be sure to review your order forms carefully.
FR
Frankie Owens
Excellent service all around. Refrigerator was exactly as advertised. Installers were very friendly, courteous, professional and efficient, and took all steps necessary to protect our home.
JE
Jerome Garner
Clayton from ABW Rockville store was very knowledgeable and customer friendly. I purchased 6 items (appliances) from him. He was very helpful and knowledgeable thru the entire process.
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Lee Dailey
Andrew and Rubin did a job worthy of a perfectionist. The new oven / range looks like it was made for the existing cutout in the Granite. What a great job they did
FI
Fiona Parker
The range was process faster than i expected and delivery guys arrive on time, thanks for the assistance of Mr. Jose Martines.
DA
david who
Great prices and great service