Kelly Risk Free

Category:	Car Dealer
Address:	439 State Ave, Emmaus, PA 18049, USA
Phone:	+1 855-838-5601
Site:	kellyriskfree.com
Rating:	4.4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM 9AM–6PM Closed

Location

Photos 49

Reviews 9

gina besz

Their 150 Point Inspection Risk Free Guarantee is useless!!! I purchased a 2007 Honda Accord fully loaded EX-L sedan on December 26, 2015 for my daughter. The car came with a warranty after successfully passing their 150 Risk Free Inspection and I purchased an additional 3 year warranty. We did notice a noise and hard steering to the left when we test drove it but our salesman, Ephrain, assured us it was nothing to worry about. Within one week the car had to go in for service to have the steering pump replaced (No way did it go bad in 2 weeks, they obviously missed this on the 150 point inspection). After another month, my daughter noticed the AC didnt work(1st warm day) and it was hard to steer again. It went back in for service, they had to replace the steering pump again and they would charge us to look at the AC. When I pushed back and they verified the AC should have been part of the 150 point inspection, the sales manager, Norris, said "It was the middle of winter, there was no way for us to check the AC" and "you bought an 8 year old car, what do you expect?" After arguing there was no way for me to know either and I relied on the 150 point inspection, Norris agreed to fix it. Their fix was putting freon in it. Fast forward one month (2nd warm day) the AC was still not working and we have yet another service appointment. Ephrain, my salesman, calls me the day before it goes in for service and to see "how things are working out". I tell him the issues and he said "I know the compressor was bad". What? How does he know that? No one told us that? Of course he then changed the story to hes "assuming" it is the compressor. Interesting to say the least. We take the car in the next day and low and behold no one can find our appointment. After "fitting us in", guess what is wrong with it...the compressor (coincidence??) and it will be $1000 to fix it. Again, everyone at Kelly has agreed that the AC should have been found at the initial inspection and most likely never worked but they will not fix it. They further agreed that had it been found it would have been fixed before offering the care for sale. So, I am not asking for something extra, something that they otherwise wouldnt have done. I am merely asking for them to take accountability for not doing a thorough 150 Risk Free inspection (which I have asked for a copy of and have not received)I have been promised return calls and of course have gotten nothing! I almost forgot to mention before we left the lot the GPS stopped working and the spare key battery was dead (which they refused to replace and couldnt be bothered to try and unscrew the stripped screw that held it in). I also find it interesting then when I went in to get a copy of my service reports, there was no record of this visit! Kelly Risk Free has not stood by their "Risk Free" name or marketing. I am not sure if it was the mechanics who didnt do a full 150-point inspection or the sales team that knew of the issues and hid them...but someone at Kelly is responsible for the $1000.00 to fix the AC. As I told Norris, yes, its a used car...but I paid a premium for the warranty and "Risk Free" gaurantee! I should not be treated as if I bought an "AS IS" care. These are the guys that give the used car industry a bad name!

Rick Heming

I purchased my 2014 Mazda3 from Kelly Risk Free and could not be happier with the entire transaction. I traveled approximately an hour and a half from New Jersey for a test drive and despite not committing to a purchase on that day, they offered a Visa gift card to offset my gas. The Kelley team maintained contact with me by phone, and updated me regularly via text, at my request. I returned within the week to finalize the sale. I didnt have to deal with a "used car salesman"; my initial phone call was handled by their professional Internet team, a sales agent met me at the door when I arrived, and the sales manager assisted with the purchase details. The financial side was handled quickly and without stress by their management. I have purchased a number of new vehicles over the years, but this is my first used car purchase from a dealer. Kelly Risk Free did it right!

Hector Resto

I am a recent prospective customer at Kelly. I worked with a gentleman by the name of Efrain Lopez. I was truly impressed with this young mans knowledge, especially for his age. He was able to answer just about any question I threw at him. He was thorough, yet concise, which showed that he valued my time as a customer. Although I did not end up buying at Kelly, I will certainly be recommending Efrain to any and all of my friends and family in seach of a vehicle. Keep up the great work Efrain!

xXI InHuMaN IXx

I came in to look into details with purchasing a car. I worked with Efrain Lopez who was extremely polite, professional and was an all around awesome guy. He went over everything with me about the car and gave me all the details I needed to know for my purchase. I was very satisfied with his help and he did not pressure me at all into making the purchase unlike some other places do! Very fine job well done.

Tanya Thompson

My experience at Kelly Risk Free was extremely terrible. Management was very rude, had very bad customer service skills and the atmosphere in the sales office was very uncomfortable... felt really stuffy. Management didnt seem to care one way or another if you purchased a car. The salesman Ben I worked with was nice and helpful though. I would NOT send anyone to this location to purchase a car.

Matthew Jones

Came up after seeing they had a good deal of certified used available and was met by Stan Judd who covered everything with me...from showing me how the cars were priced by live market pricing to the warranty coverage on the certified. I was happy with how I was treated, the pricing and the the delivery process. Will be sending friends and family for their next...especially to Stan.

Keith Staines

Someone who works there played wit the books. Got a guy 2008 car with no cash down. And montly payment of 99dollars. Who the hell pays that for a car. This Im sure isnt even allowed . but I guess when you have friends they will do anything against job rules to get you what you want . my friend told me to call I did to see if I could get a deal like him. They were very ignorant.

tyler Higgins

I recently worked with efrain Lopez and I had the best experience Ive ever had, I wasnt pressured into buying anything, very friendly and his work ethic was great, I felt like he actually valued me as a customer, he took his time and did the sales process with me, I would strongly recommend efrain Lopez as a salesman. Thank you efrain for everything you did!

Matthew Heminitz

Worst place Ive ever bought a car. All they do is clean them up and ship them out. I strongly recommend that you buy elsewhere. My van with only 56k on it that I bought 5 months ago and only put 4000 miles on started leaking oil everywhere and the air filter was black as night. Took it back to the them and all they did was give me the runaround for 4 hours.