Berlin Chevrolet

Category:	Chevrolet Dealer
Address:	10419 Old Ocean City Blvd, Berlin, MD 21811, USA
Phone:	+1 410-641-0444
Site:	berlinchevy.com
Rating:	3.7
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–5PM Closed

Location

Photos 28

Reviews 23

Margie

Well, I had multiple people tell me not to go to Chevy Berlin (bad reputation) but, I wanted to give them a chance. Started off with Bryant (sales person). E-mail back and forth- was great. I asked to have a few things ready for me when I got there on my 30 min lunch. Well, was not ready. X Next, I asked him if the vehicle I was looking at had cruise control. Bryant walked out to vehicle, came back inside and said "YES, it has cruise control". Great. Got a good deal on vehicle. Had to go back to work, I told Bryant I was very interested. I emailed him when I got back to office and asked for a little more info. Bryant stated give him a few minutes. Well, 6 hours later- Nothing. XX Next day, in afternoon got an email giving me OTD price. Well, there was a $2000.00 difference. Also, Bryant stated that the cruise control had to be installed....WHAT???? He told me the day before it had cruise. XXX Spoke with John E. sales manager about problems, he didnt care at all. Sooooo......keep your bad reputation and I will take my money elsewhere......: )

Andi Horyna

I purchased a 2013 vehicle from here. The sales process was excellent. Everyone was helpful and accommodating. After I purchased the vehicle I noticed a few cosmetic issues (nothing major, nothing very expensive) that the manager had failed to notice upon his own inspection (his words) when they recieved the vehicle. I brought the vehicle in and showed them the issues. I was told they would handle all of it. It has been over a month and nothing has happened. I call and cant leave a voicemail. I have spoken to the manager since and he said he would handle it but I havent heard a word. No one is getting back to me. I cant even be excited about this vehicle with parts missing on the exterior. So I will have to correct these issues myself.

Mary Trimble

The service we received at Berln Chevy has been great. From the owner, Jim, to the Manager, Walt, the Sales Manager, John, and our personal salesman, Mark -- they all have been wonderful. Their assistance isnt just when they know you are buying a car - it extends to the life of the car. This is our second Chevy Traverse. We upgraded to the LTZ and we love it. We are from the BIG City so we can honestly say this is the best car buying experience ever and we have had many. We are senior citizens.

Irene Blair

Service department is slow and doesnt communicate well. I dropped my car off for what I thought would be 1 or 2 days at most. After 8 days and many promises of we just need one more day, I finally just went and got my vehicle back and took it to Salisbury to complete the service. They were able to complete the service in a few hours so Im not quite sure what the problem was.

Robert Schultz

At first I was pleased when my service for oil change, tire rotation, and alignment took only about 30 minutes. However, a few days after my visit I discovered that they did not do the tire rotation. The left rear wheel has a scrape on it and this wheel was in the same position as when I brought my car in for service; it was not rotated.

Kristy Hallowell

They were great in keeping in contact with me. I was having issues with getting a rental car and spending close to $100 ubering back and forth to work every day. Ms. Amy really helped in making sure my car got done as quick as possible. Thank you to everyone there who helped my baby feel better (the car)!!!

sandra moore

I bought a new Dodge Charger on Saturday and I love it. The salesman Mike was great and Brandon the sales mgr. took great lengths to help us with this purchase great personality. The finance lady awesome very professional. I had a real good buying experience .It was our second time buying there.

Taylor Quillin

ABSOLUTE WORST customer service and vehicle purchase. They should not be in business. I highly recommend never buying a vehicle here. We bought a Chevy shortly After at first state Chevy and had the most delightful experience!

Carol Ann Heath

Costs me over a thousand dollars to get a new battery after dead battery and "necessary services." Next day same dead battery problem again and had to leave on for month Trip. Totally inadequate. Will feel with in April.

Tony Prochazka

This was my first visit after recent change in ownership. Very satisfied with the service. Fast, professional and cost effective. Thank you Berlin Chevrolet!

Ken Waters

Had the tires rotated and an oil & lube. Work done quickly and professionally. The tech even double checked with me to confirm I used synthetic oil.

Dylan Riddle

Always remember to check internet price before you negotiate. They will try everything to pull a fast one on you, worse than a typical dealer would.

Christopher Nunzio

Everything at the service center went extremely well. The staff was attentive to my needs and work was done in a prompt and efficient manner.

Lois Moore

I was very pleased with the buying process in Aug 2016. But EVERYTIME I have used their service dept it has been an awful experience!

virginia agustin de rivera

My experience at Berlin Automotive was good. Tony at Services is very nice person, Good customer Servives. Will recommend to friends.

CJ Sullivan

Very helpful and pleasant. Made the experience pretty easy.