SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	8000 W Broward Blvd, Plantation, FL 33388, USA
Phone:	+1 954-472-2500
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 25

Reviews 14

Nickelda Jesse

I went to this Sephora , for a simple buy for an upcoming trip . Now ladies we know this makeup stuff is not cheap . I had a Egift card to use it will cover almost half of my cost and the rest was to be debited out my bank account I was told I could not use a Egift card unless its printed! Ive used Egift cards In Sephora stores before with no issue with scanning my phone but today I was told I could not they didnt even look at the Gift card nothing just a shut down as if my gift card wasnt valid . I went to my normal Sephora in Pembroke Mall and was used like always no profiling no gimmicks Ill just continue to go where I can be helped . . Ive never felt judged in a Sephora till yesterday afternoon . Thanks Sephora for making everyone feel like they are valued as a customer !

Venita Kemp

These folks really do need to work on their customer service. Ive been in there about 10 times in the past month and only once has someone even acknowledged me or asked if I need help. The employees usually avoid eye contact and when we do interact they are really not that friendly. I actually wrote a negative review before and felt bad and deleted it deciding to give them another chance, but its the same every time I go there. I dont buy anything there anymore, I go in to swatch or test a product and buy it online. Much better experiences at other Sephoras.

Rita Johsnon

Asked for help with lipstick, The worker Looked up a lipstick for me and Told me she Couldnt find it in the system it had been discontinued. However this isnt true. I asked about a similar shade in long wear she told me let check out the other 2 customers behind you first and then Ill Help you. I stood to the side and waited 15 minutes for help and then she starts helping one of the people behind me put on lipstick and find which shade was best for her. I just left without making a purchase. The Sephoras in JC Penney, I have never had a good experience.

E Castillo

Horrible customer service, waited for 10 mins for someone to assist when i asked 2 different sales associate was told not finished with my customer and kept walking and the other said not at the moment. Not one bothered to get someone else to assist. One seemed to be engaged in a regular conversation while the other pranced around trying to keep busy, then proceeded to assist someone else. Have been to many other Sephoras and was never treated rudely. No need to come to this Sephora unless you want to be ignored.

tiara forsythe

Terrible ! Terrible ! Just terrible! Worst customer service experience ever !!!! Stood in the middle of the store for over 20 mins and not one sales associate assisted me .. I had to beg for assistance after waiting for over 20 mins where it was explained to me that no one will be able to assist .. UNPROFESSIONAL, and for beauticians/ makeup gurus .. their faces werent even done properly! Will be sticking to galleria mall . NEVER AGAIN

Marilyn Howlett

HORRIBLE customer service- will NEVER shop here again!! Crew IS NOT KNOWLEDGEABLE! Asked for Tarte eyeshadow primer, "nope". Was only 1-in store; "crew", huddled gossiping about their gratis (free product) - went to MAC @ Macys & I suggest you do the same or shop Sephora online only. This store is the WORST! I had to check reviews for this location as I felt I was only one treated so horribly & everyone has had same experience.

Sammi Kelly

I am so surprised about the reviews.... Anji and Danny were so wonderful and helpful. I was there to get matched and pick up a few extra things and was treated with such respect and care and my questions were met with eagerness and knowledge. I had a lot of fun and unlike these other reviews I WILL be coming back and I hope these girls experience what I did in the future.

Iesha Hall

love sephora but this location is a hit or miss depending on the employees working that day. waited over 20 minutes for service, then when the associate rang up my purchase I handed her my rewards card she didnt even scan it and I spent well over $50 that day and then she made about some amount of points that she claimed I had, when I knew the exact amount!

Angie

The crew is knowledgeable, friendly and always willing to help. At times I understand the store can get pretty busy but they try their best to get to everyone in a reasonable time frame, especially now during the holidays. Lastly I appreciate how clean and organized they keep this location.

laura Mella

Horrible customer service I will NEVER go to this location ever again...

Liz Martell

I have my wedding makeup here in Alyssa was AMAZINGGGGG!

Shan dier

I waited for over 20mins. I had to leave.

Jen Whitestone

I love Sephora... everywhere!

Valrica St.charles

I love it