|Address:||4115 W Mercury Blvd, Hampton, VA 23666, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM 12–5PM|
Our "sales" visit went as sales visits do: them trying to get us to pay almost $9000 over list price and stating it was their "rock bottom, best-we-can-do" price, even though the 2015s were already on their way to dealers everywhere. At a certain point, I just got up and walked out, leaving my beloved husband of 30 years to deal with the back and forth. (I have 4 sons and Im telling you, Id rather have a disagreement with a tough 2-year-old than go through THAT again.) I had decided I wanted to just get the other dealer to order or find the car with what I wanted for my price. Wed bought 2 Hondas from them 7 years ago and never regretted it once. Their Service Department is superb and if youre lucky enough to be on the Service Team Im on, youll never have a worry about your car. Which brings me to the present. It is time for our first scheduled Service. (I also have one slight but very significant problem that would take a few minutes of their time to "fix".) At my other dealer (yes, I still have both cars), you can call in at 1pm, tell them what you need, and 90% of the time, your Team will find "room" for you, but on the *slight* chance they cant, it WILL be the NEXT DAY. When I called for my Service appointment today, a Wednesday, I was hoping to get it done this afternoon so my boys could take the car to DC, where my eldest is flying out to teach in China. Alas, no, the very FIRST appointment she could "give" me was next TUESDAY...a week away, and after my son leaves. And according to the rather snippy girl on the phone, even though I need this done NOW (and the other dealer would gladly do it), that would void my "Priorities for Life" perks...er, package...er, warranty, which is why my husband wanted to come here in the first place. It saves you nothing if your car is unusable. Perhaps they should consider cutting back on their massive sales force, and hire a few more qualified mechanics. It would do far more for a busy woman than having her nails done. EDIT: The Service Dept here is abysmal. Whereas at Casey, if you have a major issue, especially one which is STILL COVERED UNDER THE WARRANTY, Casey issues you a 2016 Loaner Car to use for the length of time it takes them to fix your 2007 CR-V. (Yes, I said 2007) At Priority, you are "invited" to RENT A CAR, from them, of course, just an added little way for them to make money off their customers. It always takes a few days to a few WEEKS to get your car serviced, and this car has not run correctly since we bought it from Priority. I will NEVER buy from them again, and if youre considering it, please dont. Go to Casey. You will be incredibly happy you did.
Set up an appointment to get an express oil change. Arrived on time and never once left the waiting area. I was getting concerned when people that arrived after me were leaving before me. Luckily, I glanced up and through the windows of the waiting area I saw my car sitting there. I then went to the desk where I dropped off my car to ask if there was an issue with my vehicle because I had been waiting an hour and a half for an express oil change while my car was just sitting on the side of the building. I was then asked if I had an appointment when I dropped off, which I did and they should have known since the same person that asked me the question is the one who checked me in when I arrived. He then could not find my keys, paperwork, or the technician who was supposedly waiting to approve of some recommendations. Since the technician could not be found after over 10 minutes, I asked to speak to the manager. That request was overlooked and I was not able to speak to the manger. Once I left, I realized that a sticker informing me what mileage to return was not even on my vehicle. I immediately called the manager to inform him of my experience and how I should not have waited an hour and a half for an express oil change, his employees could not even tell me what time my car was completed and I could have been sitting there for the majority of my wait time simply because they finished my car and did not come get me so that I could leave, why his employee could not be located and that a sticker was not put inside my window. The only feedback I got from the manager was that he would "look into it" and that "new cars dont require stickers because the maintenance light comes on when oil change is needed." Terrible customer service and will not be returning.
David and Cheryl Gilman
Not such a Priority! My husband personally drove to this dealership and made an appointment for our 2016 GTI for oil change and tire rotation. Our vehicle came from Priority in Chesterfield. He was told the could do it and the appointment was made for this morning, after I waited in the waiting room full of people for over an hour, I was told they couldnt do the oil change because this car doesnt have an oil plug and needs an oil extractor and they dont have one. WHAT! I couldnt believe it but I was then told the head mechanic said he has never worked on these and needed to take it to a import dealership or Chesterfield. What! I live here and dont want to drive alost two hours for my "free" oil change. Why didnt they rotate my tires? Omg ... What a waste! I got home and called Chesterfield Priority and spoke to the service manager who told me the car does have a oil plug!!!!! Omg......You do not need an oil extractor!!!!!! This Hampton Priority has incompetent mechanics!!!!!! Poor customer service. I watched a utube video and sure enough, step by step instructions how to do a oil change on a 2016 GTI. Guess what!!! It has a oil plug!!!!!!! Wow You would think they would of at least rotated my tires like the appointment was also for, but maybe they never seen tires like these. Are you seriously kidding me Priority Honda!!!!! Good customer service would of at least called the Chesterfield Priority before you embarrass yourselves! You should of also maybe watched the utube video to get instructions on how To Do An Oil Change On A GTI 2016.
Shane Thompson helped my partner and I find the perfect car for us. We were looking for a used vehicle within a certain price range. Shane was very respectful of our budget, showing us several cars we hadnt seen on the website listing, all within our specifications. We left after driving what would be our future car so we could think over the purchase. Shane didnt call us to hound us about the car, but he was extremely helpful and friendly once we called him to tell him our decision. Actually buying the car was pretty simple, all considered. My partner and I hadnt studied our insurance policies as well as we should have before the purchase, and Shane and the financing team were patient with us as we figured things out and switched names and titles around several times. They were nothing but friendly even as we fumbled around. Weve had the car for a few days now, and it runs beautifully. Shane has called us to check up on us, and were able to call or text him whenever we have questions. I was very impressed by the knowledgeable and respectful staff at Priority Honda Hampton. We didnt feel any pressure to buy newer or add more packages-- Shane explained our options thoroughly and didnt press us once wed made our decision. I would recommend Priority Honda Hampton to anyone whos looking to buy a car and doesnt want to feel pressured or tricked into any purchase. The staff here are friendly, respectful, and honest, and they made buying our first car a pleasure.