Honda of Fishers

Reviews 3

TR

Trini Garrison

I did my homework on the internet and was able to get the ball rolling before actually stepping foot in the showroom. I worked with the internet manager by phone and he said he would set me up with a salesman by the name of Brad Szczesniak to come in on Thursday evening. I came in questioning if I wanted the Accord or CRV. Brad talked me in to the Accord and I never saw the CRV. He never really welcomed me or shook my hand just basically dove right in. We test drove the Accord, I liked it, it was the right price, no haggling, extremely easy and a great experience. We asked them to tint the windows. We had to wait about an hour to sign the paperwork so we left and went to subway came back and did the paperwork. He said they would not be able to tint the windows on Friday but they could do it on Saturday or the following week I could bring it back. I told him to keep the car that I didnt want to hassle with getting it back to the dealership the next week that I work downtown and 3 girls in sports and that we were leaving town for the labor day holiday. I told him I would pick it up on Monday of Labor Day when we returned from our trip. He agreed and I left excited to be getting a new car! This was our first car since 2008 and I was very excited. He still didnt acknowledge me or shake my hand, just said he would be in touch and that he would see me on Monday. Monday we came in about 4pm and when I got there he said he didnt know where they had moved my car but he thought it was ready.He eventually drove it up to the front of the dealership, got out and said "he found it, they had moved it". He said he would contact us in about a week and see how it is going turned and jumped on a golf cart with other people and left. He barely acknowledged our presence, never said thank you, shook our hands or anything. He never offered to show me how all these gadgets work on this car we just bought and he didnt even check to see if the car was clean and ready to go. The car was filthy, not washed, window tint spray stains on the front seat and back door and the car didnt look like it was showroom ready at all! I was extremely disappointed. I took pictures of the stains and sent them to him via text and he said to bring it back and we they would clean it for FREE. So now here we are with dirty, stained brand new car we dont know how to use the features and his idea is that we take our time to bring it back (due to his lack of customer care). I specifically told him that I didnt have time to bring it back to get the tint done, why do I have time to come get my new car cleaned that should have been cleaned and ready to go BEFORE my arrival? Needless to say I called him and he didnt answer, he would only respond via text. He wouldnt answer the phone, instead he said he was "on a conference call" and could only text. (I hope the conference call was a meeting about "good customer service".) I ended up having to take my car back up to the dealership twice that week due to his lack of communication. He did send me a form letter of how wonderful it was doing business with me and he hoped I gave him a great review. He should have kept the letter. I would not recommend him to anyone. What happened to good customer service? I am not buying a $20 item, but one that will take me 5+years of work to pay off. PS. by the way, he never called in a week to see how it was going...no surprise!

ME

Melissa Lambert

Testimonial: I will never again purchase anything from Honda of Fishers. My fiance and I purchased our first vehicle together, my first dealership purchase ever December 3, 2013. The Finance Manager suggested we enroll in "automatically deducted" payments. I did not wish to do this and was outright against it because I am working on perfecting my credit. I trust myself to pay my bills on time. However my fiance and I decided to agree to this since he is paid on a weekly basis. The finance manager "screwed up" and put the bill due date 20 days after the bill was due. When I received the first bill that was due January 2, 2014, I called the finance manager to ask if I needed to pay this bill. I was told that I only should keep the bill for my records and there was no need to pay the bill. Then I started receiving numerous phone calls from Honda Financial saying that my bill was 18 days past due. I contacted the finance manager who agreed to correct this issue and pay the late fees. February 2014, this issue was not corrected and Honda Financial began blowing up my phone again. This time I was told by "Smart Pay" with the finance manager witnessing the call that I needed to pay a one time payment of $357 then the following week an additional $148 would be taken from my account. After these deductions, the bill would have the correct due date and I would not have to worry about this issue. So I paid the $357 and agreed to the account deduction the following week. The finance manager sent me a check for $38 which covered all the late fees I had incurred, he also said he wrote a letter to Honda Financial explaining the late payments was his fault. I did not receive a copy of this letter. Now it is March 2014 and once again I am receiving numerous 18 day late phone calls from Honda Financial! I was also told I had another $10 late fee. On top of that I am being told I need to pay $400 to get the correct due date. I am not paying this fee twice as I budget my finances and with the weekly deductions having to repeatedly come up with an additional $400 is something I will not do for someone elses mistake. At this point we were planning on returning to Honda to purchase an accord but I guarantee you I will not. If this issue is not cleared up, I will be forced to contact the BBB as I have done everything in my power to correct this issue independently. Sincerely, Melissa & Patrick

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Teddy Sacks

This was my first experience with Honda of Fishers. I learned of them through searching the net for a particular vehicle I was looking for, and they happened to have a couple on hand. I used the online chat to confirm that the vehicles I was interested in were still there, Chris Earl informed me that they in fact were still available. I said Id like to come on in and check it out, and he said, "Great. Itll be up front and ready for you when you get here. When I arrived at the Dealership I met Chris who introduced me to my Sales representative Pete Balderas who took me through the lot showing me various models until I selected one to purchase. I cant say enough about Pete as my sales contact. He was outstanding! No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just Friendly, professional, accommodating service. It sounds like a cliche, but we hit it off like wed been friends for years. And trust me, Im a skeptical type of personality. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Just civil, relaxed negotiations. Pete went above and beyond when I had concerns about my trade in which was sitting in a repair shop across town... He set my mind at ease offering to go pick up my trade in for me and even to secure my personal items from it and discard my old license plate for me... Fantastic! Gave me complete peace of mind, which we all know, you cannot put a price on. Pete was knowledgeable and helpful all through the purchase. He had the car completely detailed and gassed up for me and even came to my house the following day and picked me up and drove me back to Honda of Fishers to get the car where he spent three hours giving me a complete tour of the cars features and explaining them to me in detail. I was happy with every aspect of this experience and will recommend Honda of Fishers, and Pete Balderas to anyone who mentions they might be looking to buy a car.