Warsaw Chrysler Dodge Jeep Ram

Reviews 5

JE

Jeff Virgil

I took my 2014 Ram 2500 4x4 in to Warsaw Chrysler Dodge Jeep Ram located on North Detroit St. in Warsaw, IN for warranty work in late 2015. The alternator needed to be replaced. I was told by the service department that it was normal for the alternator to output 8 volts. After some serious discussion they decided the alternator was faulty and replaced it. Fast forward to April 2016. I am in Florida and my son in law is using my truck while we are on vacation. He lets me know that the alternator is putting out low voltage and the electronics are acting funny when they work. I told him the alternator was replaced before and we must be having trouble with it again. I told him to take it to his local dealer for repairs. I set up the appointment. His local dealer called me back and told me he could not cover this repair under warranty as the alternator had already been replaced with an after market alternator and someone had cut the wire harness to attach a new plug to match the new alternator and had not made the connections properly. I was disappointed to learn this and I told him to repair it to "as new" condition. I then called Warsaw Chrysler Dodge Jeep Ram located on North Detroit St. in Warsaw, IN to let them know what I had been told and I would be bringing in a bill to be reimbursed. I was demeaned over the phone and told they would not be reimbursing me for the expense. They said I had to bring it back to them to be looked at. I gave them the number of the other dealer and told them I can have my truck worked on wherever I would like. None of my vehicles will ever be back for them to work on. A short time later the local dealer called me and said Warsaw Chrysler Dodge Jeep Ram located on North Detroit St. in Warsaw, IN admitted to doing the repair and the new repairs will now be covered under my warranty. Shortly after that Warsaw Chrysler Dodge Jeep Ram located on North Detroit St. in Warsaw, IN called me back and told me the local dealers technician did not know what he was talking about but.... that the repairs would be taken care of. Its a shame to have a dealer treat their customers like this. I will never recommend this dealer after being treated like this. Too bad you have to give at least a 1 star rating to be able to post this review. It is 1 star too many. Comments after dealer response online: This is definitely not the same tone I received while on the phone with your dealership. My rating remains the same.

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LU

Lucky Florian

I have been using dodge service for everything on the company ram 1500. Ive had to call twice in the past due to loose lug nuts after tire rotations. But this last service took the cake bought four oil changes at once had one done and tire rotation as I do nearly every other month due to miles. They give me a list of other things that needed done so I decided to get a estimate elsewhere. When the other shop put it on the lift they brought to my attention that the oil filter was loose and the drain plug has needed a gasket for some time and loose. When I addressed this with with the service manager he said I should have brought it back so they could see it loose this shocked me most people know what happens to engines without oil. Gaige Jim about three days to come up with a solution for the refund on work I didnt want done I had to call them. I was told no refund and that he had my survey I never done a survey at this point so that tells me he didnt bother to even make sure he knew who he was talking to and theres enough complaints they cant keep it straight. By the way my real name is Lucky so trying to play it off and ask my last name like theres another Lucky in or around Warsaw doesnt work you guys need to work on customer service and maybe keep the complaints down enough to keep them organized.

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PJ

PJ Gretter

We just finished up an amazing experience with the service center and our service rep, Jordan Sauer. I was having some problems with the touchscreen in my 2013 Chrysler 300. After a quick analysis, the service department concluded that the touchscreen was officially shot and I would need a replacement. Unfortunately, my car was about 14,000 miles out of warranty and the repair was going to be around $1,300. However, Jordan went to bat for us through his Chrysler rep and Chrysler agreed to pay 75% of the replacement cost, cutting our bill by nearly $1,000! But Jordan and the service department didnt stop there: They had the part ordered (during Thanksgiving week, mind you), had it put in, and got it back to me in less than a week. They even (at our request) had a second key fob ordered and programmed before we picked up the car. On top of all the great results, the people were knowledgeable, accessible, and more than happy to answer any questions we had throughout the entire process. Honestly, it was the greatest experience I have ever had with a service department, and I wholeheartedly recommend this place if you are in need of any type of service. I am fully confident that they will treat you with the same respect they did me.

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BL

Blake Harman

I recently bought a 2015 Ram 2500 Cummins crew cab with 55,000 miles a nice truck i do admit but I noticed that the left rear wheel hub was leaking oil I asked them to fix this repair and they would not fix it they said it was not in the budget at $37,000 I think a $18 part would be in budget and it still has factory warranty supposably come to find out that the axles are not part of the powertrain which a 2015 truck should have bumper to bumper warranty anyway it is sad I will not be back at this dealer and those of you that dont know Glenbrook in Fort Wayne Indiana on Coliseum Boulevard and by the Dodge boys they also own City Ford City Chevy in Columbia City Indiana and Chrysler Jeep GMC Chevy dealer Warsaw Indiana on North Detroit Street where I bought the truck so I guess you have to go out of state to Illinois Michigan Ohio or Kentucky to actually get a dealership that will work with you I know now that I will never buy another vehicle in the state of Indiana owned by the Dodge boys I have owned a dog since I have been able to drive I guess I should have went to the Ford dealer at least one of them cannot be owned by these guys

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S.

S. Questa

Mixed, but err on the side of caution. In other words, find someplace else. We found a car and decided to schedule a test drive. The sales rep was ok. The closing sales manager was your standard sales guy, nothing too overwhelming. We thought we had made it free and clear, BOY was I wrong! Justin the SALES WARRANTY GUY WAS HORRIBLE!!!!!!!! He came into the room angry. We were totally taken off guard because up to this point everyone had been nice enough. He totally ruined an otherwise pleasant experience. Sorry, but we just didnt want to add additional warranties. I think one time saying that was enough. He was just rude and made us feel extremely uncomfortable. Slamming papers, breathing all hard, sighing out loud, haphazardly handing us papers to sign. Just making us feel belittled during the whole experience. We couldnt wait to get outta there. You should NEVER, EVER treat people like that! Due to this treatment we wouldnt recommend, and we will NEVER be back.

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