Appliance Connection

Related:	home depot 9 mile road
Category:	Appliance Store
Address:	13851 Telegraph Rd #101, Woodbridge, VA 22192, USA
Phone:	+1 703-492-7283
Site:	applianceconnection.net
Rating:	3.4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–5PM 1–5PM

Location

Photos 38

Reviews 10

Jordan Stuart

Not sure why the negative reviews on customer service, Ive had a great experience working with Melanie. Im in the market to upgrade most of my kitchen appliances and wanted to go the brick and mortar route as opposed to taking my chances with eBay or other online outfits. I actually assumed that I would pay more by going into the showroom but that hasnt been the case. Melanie has been very patient with me, mixing and matching various mid-grade brands and communicating with me as I try and determine the best bang for my buck. I am close to settling on a KitchenAid suite with a Jenn Air cooktop and am looking forward to having the measurements/estimate shortly. Melanie is setting up the guys that take the measurements with all of the specs that I have identified (which includes a laundry list of different brands/sizes) but has been very professional with her service. Compared to Lowes, Home Depot, etc., the pricing is actually more competitive and obviously the personal service has been impressive. They do not hide any costs in their estimates, showing how the installation + tax breakdown works up front so that a full picture can be constructed (because I sure as heck dont want to hook up a gas range, dishwasher, electric oven, etc). The installation went smoothly and I was very pleased with the workmanship from Ben and Mike. I am looking forward to doing business with Appliance Connection in Woodbridge again!!

Priscilla Winslow

Samsung dryer needed a new motor after 3 months. Samsung put me through the wringer to try to prove that I actually owned the dryer, because all I had was a carbon copy of the sale from Appliance Connection. Yesterday (about 2 months later), I got a very intense saleswoman trying to sell a 4 years warranty for both washer and dryer. Neither one is 6 months old yet. They say theyre connected with Appliance Connection, but it seems that theyre not. I NEVER purchase warranties. She got me at a very weak moment when I was trying to handle 5 other things (including my daughters car being towed), and I stoopidly gave her a credit card number. She was "nice" enough to offer to put the washer and dryer on two different payments. I cannot even find her organization to stop payment (which will cost money). Even Appliance Connection doesnt seem to know how to reach dr inc.!!! Its a scam and I dont even know who to tell my bank to stop payment to!

Bob Barker

I am VERY impressed, even after encounter problems--or perhaps because of how they dealt with the problem. I have a Miele washer with a water filling problem; my wife wants to replace it outright. The salesperson I spoke with first tried to get me to repair the washer and NOT buy a new one from them. Five stars for that alone. However, to keep the wife happy I ordered a Bosch washer. They ordered it, the truck showed up exactly when they said it would--and it turns out the Bosch washer will only plug into a Bosch dryer! My drying works fine so I need to work out a plan B. In the meantime I returned to Appliance Connection and had my credit card refunded in less than five minutes, with no pressure to buy something else. Why buy Big Box when a locally owned business works hard to maintain its reputation. I have no idea where the low ratings on this site came from--these guys are nice, fair, and sell very nice products.

Justin Ellsworth

We purchased a new refrigerator from Appliance Connection a few weeks back and it was a great experience. The sales team is very knowledgeable and dont try to hard sell you on anything. If you tell them your requirements they are great at matching you with the appliance you are looking for. They offer candid reviews on all the products - the pros/cons of each so you know what to expect. Additionally, they have a wide variety of options to choose from and they even sell select floor models if you are looking for a great deal. Delivery and setup was a breeze - our fridge was installed perfectly and professionally. The delivery team even explains what to do in the first 24-48 hours (tossing the first few batches of ice, etc.). The store itself is pretty basic - dont expect anything fancy. Its a warehouse type of feel, but again - everything worked out great!

Gary Bergman

We had a great experience. Appliance Connection replaced all of our kitchen appliances. We were referred to them by an friend and contractor after we had problems dealing with another store who wanted over $10,000 up front weeks before the installation. We wanted to only pay half initially and half after installation. Appliance Connection not only agreed to this but beat the other stores price by a significant amount. The 2 gentleman who came out to do the installation were hard working and courteous. They had to cut out some granite to install the new cooktop and trim down a cherry wood cabinet for the double oven. It took nearly 9 hours but it was a perfect job. We highly recommend them.

A Private User

My appliance was late, they promised a 10 % discount, NEVER got it. Promised an extended warrenty NEVER got it Called on 8/11/08 spoke with the Manger "joe" He never had the Balls to call me back with the final word on were is my credit. The dishwasher was OVER a week late and help up my kitchen remodel, when the sales person promised my diswasher with 5 business day. Some super snippy assservice manager called two days after "joe" and declines my request for my 10% because no one there wants to fess up to the promise. SHAME ON THEM....DO NOT SHOP HERE!!!

Masud Beroz

They shipped me a non functional broken Unit. I noticed the chipped turn table for the microwave turn table when I was trying to operate the unit, and then when I try to close the door I noticed that the door does not close, I let them know with photos within 5 minutes. They claim that I should I have inspected the unit while the shippers were there, ad when I take the unit of the box. I didnt notice any damage when I took the unit out of the box. I suggest you spend a bit more and buy from lowes or home depot. It is not worth the hassle.

Susan Katsarelis

Bought a Bosch dishwasher from here a few years ago. The saleswoman was very knowledgeable--nice contrast to the big box stores, and the price was competitive. The installation was very efficient, no issues with power cords or any other accessory. I think it is great to deal with a local business. There an online retailer called "Appliance ConnectionS" that I think is being confused with this one and that may be where some of the extreme negative posts come from. This is not an internet retailer.

A Private User

Great customer service! We went in to buy a cooktop but we were so happy with the selection and service -we also bought a washer and drier. Charlotte was straight forward and 100% responsive-I would definately call her again for any appliance needs we have in the future. I also commend the delivery and installation team-- Frank and crew did a great job- arrived as scheduled and installed the cooktop and explained the features and maintaince. I highly recommend appliance connection

Jean Riley

Do not buy anything from this store. If you have problem with the merchandise you are on your own. Appliance Connection will not stand by their merchandise. We purchased a Frigidare side by side stainless steel refrigerator Oct 2011, six months later the freezer was not working. 11 months later more problems. So within one year a $1000 refrigerator is useless to us. I would never buy anything from them again. Just ordered a new refrigerator from Home Depot.