Shane Co.

Category:	Jeweler
Address:	690 Concar Dr, San Mateo, CA 94402, USA
Phone:	+1 650-570-7333
Site:	shaneco.com
Rating:	4.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–5PM 12–5PM

Location

Photos 83

Reviews 12

Maribel Sanchez

I have been in this Shane Co many times. I bought my diamond here (not my setting) and my fiancé bought his wedding band here. We didnt like the diamonds in-store but they had us write down what we were looking for, put down a small deposit, and they called worldwide to get the quality diamond we wanted. They called us, had 3 for us to look at and we found the perfect diamond. There is no buying pressure, they have an awesome warranty policy- my diamond came loose twice and since they mounted it - they fix it for free. Their warranty is better than Ben Bridge (you have to buy the warranty) and Jareds (you buy and it voids if you dont take it in every 6 months). I would definitely buy all my jewelry here. In addition, their machine that steam cleans jewelry is the best! Love getting my jewelry cleaned at Shane Co. Im also the person who wont leave the store unless I check my diamonds GIA number to make sure my diamond didnt get swapped (I bought my own loupe). I completely trust Shane Co with my diamond (but Im no fool, I still check). I think the only downside is returning an item/canceling layaway. Once I put a wedding band on layaway, but wanted to keep looking elsewhere since its no interest and 100% refundable. I decided to get the matching band to my engagement ring from another store (Shane Co doesnt sell A. Jaffe). We walked in and the minute we said we wanted to cancel the layaway, nobody wanted to help us. The billing people pulled our ring and said an associate needed to cancel us. We had to wait 30-45 mins in the store to get someone to help us (instead of passing us off) - just to ask why we were cancelling and help us with the paperwork (also you can only cancel in person and not over the phone). I was pretty pissed that no one would help us with as much money as we spent there and as many times as we have been there (we practically know all the employees). I was about to make a scene because they werent busy and everyone kept asking if we needed help and when we said we are cancelling they said such and such can help you as they walked away. When someone did look at our records and saw how much we spent at the store they quickly let us cancel the layaway with no questions asked. So my advice: dont put something on layaway if you might change your mind later because returning anything at Shane Co is ridiculous! Be sure you want to buy something so you have a pleasant experience (you can go a million times without having to put it on layaway. They have it on their website if it is not in the cases). And out of all the places to buy jewelry - I checked Shane Co, Ben Bridge, Jared, Kays, etc. Even with my bad experience, I would still buy jewelry at Shane Co because of their warranty and you get your monies worth - cheaper prices but better quality diamonds/jewelry.

Meghan Lucero

My fiancé and I went into Shane Co. earlier today we were greeted and took a look around. I some what had an idea of what I wanted and we took a look around at the different bands and diamonds they had. The person helping us was Samantha and she is literally the most helpful person and just super sweet and funny. She helped me pick out different types of bands I liked. I also by luck found the most gorgeous lavender stone for my ring and Sam did her best at helping me find out a little more of what I liked for bands that would go good with the stone I picked out. I just wanted to say thank you to her for her help and time she spent with us. She made us feel so welcome and not rushed at all. I am so glad we chose Shane co and Im so happy Sam helped us with everything you are a great person and so easy to get along with! While making us laugh along the way ☺️ Thanks Sam you are the best!!! See you soon!!!

A Private User

I was hesitant to let my fiance purchase a diamond for me since I know that so many diamonds are "blood diamonds"...My stones in my ring are certified "conflict-free" stones. Also, the sales staff are helpful and polite. No one is on commission, which takes all the pressure off to hurry along you, the customer, especially when you are probably making a very, once in a lifetime, type purchase. You cant go wrong with their guarantee either...service on your ring (if thats what youre buying) for life. My ring is beautiful, and I know that Im in good hands any time I visit the Shane Company

Andrea Squier

This particular Shane Co. is terrible. My fiance purchased my ring form the Walnut Creek store and they are wonderful. I work in Millbrae though and have tried to go to the Shane Co. in San Mateo once to see about resizing and once to get it cleaned and both times the customer service was horrible. No one acknowledged me when i walked in. I stood there for about 5 minutes before i could get anyone to help me and when the lady did come over she only gave me short answers and seemed rude.

Ray Davis

Absolutely the best service you could ask for. They go out of their way to take care of you. My wife had a bad nickel allergy and couldnt wear her ring. Platinum setting should not have nickel in it, but it did. They got the bands remade with palladium from the manufacture at not cost. Wouldnt get service like that anywhere else and we will continue to buy and do business with Shane.

Delia Todd

Arrived near closing on a weekday. Representatives were very courteous, welcoming, professional, and helpful. I did not feel rushed at all and was able to purchase exactly the ring I wanted. I highly recommend Shane Co. (I returned a couple of months later, and JoJo provided fast, polite, friendly, and professional customer service in helping me choose a necklace to match my ring.)

Oscar T

The place to get the perfect diamond. They will teach you all about it if you get the right rep. First time i went i got a nice lady that took her time to explain every single question i had with details and patience, Second time i refer someone but didnt get same experience even if it wasnt for me.

Iqbal Barikzai

The sales people stress that they are not on commission, that was a tactic we used at Best Buy. Salesmen are still kinda pushy, but they have to act like they arent. But its still better than all the other places we went to.

Rick Scott

Always been a great place to shop for quality jewelry. The staff is helpful, attentive to your needs without being a nuisance. Best of all I am never afraid to be honest about my budget as with most jewelers.

Mani Hashemi

When I decided to propose, I didnt know anything about diamonds and etc. They thought me everything that I needed to know and I purchased the ring and stone from them. Wonderful experience and wonderful people.

Lucia Martinez

Always greeted at the door always happy to help you out with anything youre looking for. They find ways for you fit in your budget and help you to make that purchase and not discourage you.

Eddie Valadez

Shane Co. Is a store you can trust for quality jewelry. I have purchased all of my family jewelry here. From Wedding Rings, Anniversary Rings, Pearls, and accessories.