Landers Appliance

Category:	Appliance Repair Service
Address:	7032 Golden Ring Rd, Baltimore, MD 21237, USA
Phone:	+1 410-666-8030
Site:	landersappliance.com
Rating:	4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8:30AM–1PM Closed

Location

Landers Appliance: A Comprehensive Review Analysis

Overview

Landers Appliance is an appliance repair service located in Baltimore, Maryland. The company offers a range of services and products, including repair services for various appliances and selling new appliances like dishwashers and refrigerators.

Quality of Service

The quality of service appears to be a mixed bag. Some customers have praised the company for its prompt and professional service. Technicians are often described as knowledgeable and sincere. However, there are instances where customers have faced issues with poor internal communication within the company, leading to delays and inconveniences.

Availability and Responsiveness

The company generally offers same-day or next-day service, which many customers find convenient. However, there have been complaints about the lack of responsiveness, particularly when it comes to returning calls or providing timely updates.

Pricing

The pricing for both services and products is competitive, according to customer reviews. Some even mentioned that the prices are comparable to big box stores. However, there are concerns about the non-refundable nature of certain parts and additional charges for technician visits.

Range of Services and Products

Landers Appliance provides a variety of services, including repairs for different types of appliances. They also sell new appliances, primarily from brands like Whirlpool and Maytag. The range is not extensive but is considered adequate by most customers.

Staff Competence and Professionalism

The staff, particularly the technicians, are often praised for their professionalism and expertise. They are described as helpful, pleasant, and knowledgeable. However, some reviews indicate that the sales staff may sometimes appear overwhelmed.

Location

The location of the business is in an industrial park, which some customers find a bit out of the way and difficult to locate. Despite this, many prefer supporting this local business over big box stores.

Table: Summary of Key Points

Aspect	Positive Reviews	Negative Reviews
Quality of Service	High	Mixed
Availability	Good	Mixed
Pricing	Competitive	Non-refundable parts
Range of Services	Adequate	Limited brands
Staff Competence	High	Sales staff can be overwhelmed
Location	Local Business	Hard to locate

Photos 34

Reviews 10

April Wallace

So far - not a good experience. We have used them in the past and had an excellent experience. We recently called and set up account for a rental property and authorized a specific dollar amount for the repair. The repair person came and told the tenant to unplug the refridge and leave it for 24 hours while he got authorization for the repair. Was it poor internal company communication about the pre-authorized repair or did the repair person just want to quit for the night because it was after 5 pm? From past experience, the repair person would defrost the drain hose and install a heating element - not tell someone to unplug a fridge and leave it. The repair guy left a message to call him back, but his voicemail was full. I then called the company and was given a different number to call him, but never got a call back. Pretty poor customer service, and they have still left my tenant hanging.

Jason Boothe

Went to get a new dishwasher. The selection isnt bad thought its pretty much all Whirlpool and Maytag units. Prices are competitive with the big box stores, some units were cheeper some were more expensive. The sales guy seemed to be a bit, overwhelmed is the word i suppose i am looking for. But he was nice and helpful. Only problems i can see is that its a bit out of the way not not the easiest place to find, in a industrial park on the opposite side of the beltway from the old Golden Ring Mall. It did feel good giving a local business my patronage as opposed to a big box.

Jim Kramer

I had a refrigerator call set up and was told "get a new one" - I knew it was broken and didnt need to pay a tech $100 for a visit to confirm. I also went to the parts department for a part to try to repair it while I was waiting for the tech to arrive. I was told I couldnt return an unused part because the bag it was in was open. Be sure to check terms of returns prior to buying parts from them - theres nothing on the receipts to indicate terms. A new refrigerator purchased from Landers went up after 7 years and after this I wont ever deal with them again.

Ryan Gardner

Scott was extremely professional and knowledgeable. He diagnosed and fixed our gas dryer very quickly (and didnt act haphazardly through the house like a repair person I had from Gulf Appliances). Probably the best quality of Scott, however, was that he was very sincere. He did not pressure me to fix the problem immediately and was very upfront. He was also very patient and answered my zillions of questions about how things work because Im very curious about these things. Highly recommended.

Pamela Voulalas

We had a 15 year old GE fridge/freezer fail (freezer was frosting up, stopped working). Called Landers midday on Friday and had a service person (Billy) at the house at 9:30 Saturday. He quickly diagnosed the problem and we were back up and running for a reasonable sum, which now gives us time to do a careful search for our next appliance. Definitely worth the amount paid, would definitely call Landers again if necessary - and would certainly ask for Billy again!

Caitlin Gibson

We have had a great experience. Way better than dealing with Sears. When you call, someone answers the phone and they can usually get someone to your home same day or next day.

A Private User

Steven at Landers Appliance was very helpful with our problem. He was prompt, pleasant and helped us get our parts under warranty. I would highly recommend them.

A Private User

Joe provided excellent service. He was able to repair a botched job from a prior company. Professional. Quick. Knowledgeable. I will always go with this company.

Charles Young

Professional and knowledgeable service technicians. Dino did a great job diagnosing and repairing my washing machine.

m Puckett

In stock parts you need for quick repair