Harris Tv & Appliance

Category:	Appliance Store
Address:	385 Eastern Dr, Harrisburg, PA 17111, USA
Phone:	+1 717-564-2500
Site:	harristvandappliance.net
Rating:	3.1
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 12–5PM

Location

Photos 10

Reviews 13

Albert Tsang

I had an LG Dehumidifier that was recalled by the manufacturer. They sent us to Harris TV and appliance in Harrisburg near Walmart. We dropped the dehumidifier off to be repaired, but Harris said they could not work on it until we showed them a receipt of purchase. LG said that we did not need one, so I called LG and they cleared it up with Harris. It has been over a month, I have called Harris at least 4 times. They were waiting on parts to repair it before, then got the parts in, then 2 more weeks, and now they say they need to replace the whole unit, but need to see a receipt. On the LG website, it says a receipt is not necessary as long as we register with LG. We registered with LG when we submitted the recall. So now Harris has had our dehumidifier for almost 2 months and is unwilling to give us a new or repaired on because of a lack of receipt and their contract with LG. This has taken a long time, and the person on the phone is not helpful and doesn't seem to know anything about what is going on. I am very upset with the service of Harris TV and Appliance right now. Update: I called LG to work this situation out. They offered to send me shipping labels so that I could mail the dehumidifier to them for a free replacement. When I picked the unit up to take home, the lady at harris was very rude and not helpful and told me that they would send a bill for the "diagnostic" that took them 2 months to perform.

A Private User

45 years dealing with Harris TV and Appliances that included purchasing 4 sets of wah/dryer/refrigators. After spending $1500 for a Whirlpool Cabrio washer/drying two years ago, the washer is inoperative. Service man said cost of repair was $460.00. Harris manager - at my request - said he would take $100 off purchase of new one. Although this did not seem to be great service, thought I had no choice. Then received a bill for $65 for the repair persons 3 minute to tell me the 2 year washer needed bearings. Called Harris manager to express concern that our treatment seemed to be unsatisfactory, particularly after having been such a loyal customer for so many years. Manager would not take care of the service call, even when nothing was done. I am amazed that we have experienced such terrible service, with no consideration for the many years we had purchased expensive items from them. If they would have at least discounted the repair bill in half for a 2 yr old washer, or made certain we were satisfied to receive a new one that looked the same as our dryer; but no consideration was apparent. Cant believe how bad Harris has gotten.

Rob Whitcomb

I wouldnt recommend. They came out to look at my Samsung refrigerator because it was not making ice unless I reset the ice maker every few days. They installed a complete new ice maker for $267 and a few days later no ice unless I reset it. They came back under warranty and after about 5 minutes at my home and never testing anything else the tech said I needed a control board for another $157. I called the main office and spoke to management about this. I was told that in some Samsung refrigerators they recommend that you do both parts. I was not told this from the first tech that was out originally. I expressed my concerns to management and said for the amount for those two parts I would have just reset it every few days. I was told that I would have to eat the costs for both parts. Customer service is non existent. They troubleshot the wrong part and now I am out almost $300 and still have a broken ice maker. I could have troubleshot better by watching a You Tube video.

Fred Landau III

We needed a new dishwasher and made the rounds of the Big Box stores, searched on-line, etc. Decided to check at Harris. Prices were competitive but the extras like the install kit (hose) and haul away of old dishwasher were free making the bottom line the lowest we found. They arranged no interest financing while we were there. Installers arrived right on schedule, cleaned up when they finished and gave us a lesson on the units features. Next time we need an appliance it will be our first stop.

Patti J Baltimore

Customer service leaves a lot to be desired. These people will hold you hostage all day long. They told me between 8 and 12 and now it is 8 and 4. Was supposed to call me with a time on Saturday and they did not. I called them Sunday and they gave me 8 to 12. The ONLY reason I called them was because I heard they do really good work. If their workers are anything like the customer service reps, I will stop payment on the check.

Lisa Collins

Not Helpful at all. He didnt move from behind the counter, didnt attempt to look up any information - can I give a negative number for my rating? :-(

Daryl graybill

Ive always been very pleased with the customer service (Matt) & the service top notch

Daniel Balmer

Always friendly, always has or can get what I need to repair my old broken dryer

Mary Hatfield

Great prices and best of all, follow up service.

Sean M

Honest, courteous and helpful.

Kenny Ream

Good, reliable, friendly