|Category:||Eye Care Center|
|Address:||17250 Southcenter Pkwy, Tukwila, WA 98188, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–6PM 12–5PM|
Worse experience ever. First, the employee that "helped" me (Mark, I think) acted like he did not really want to provide services to me. He acted annoyed. But since I have a baby and I do not have a lot of time to shop around, I tried to make the best out of the experience. After taking my insurance and prescription information, he proceeding to place the order, except he did not explain what he was ordering. I had to stop him and ask what exactly I was getting. Reluctantly he went over the order and my insurance information. Never asked me if I wanted to add the no scratch, HD, or transition options. I requested add-ons based on a flying that was on the desk. Anyway, after a few short answers and quick explanations he placed the order and told me it was going to take about a week, and that he would call me as soon as the glasses were ready. A week went by and did not hear from Pearl Vision. I called to check in on my glasses--as I really need them. The same employee answered the phone and told me they were expecting a shipment later that day and that my order would probably be in it, and that he would call me. Another week went by. I called again to inquire about my order. The SAME employee answers the call and in a scolding tone told me that he had been trying to reach me for over a week...what?! Apparently, he wrote down my prescription incorrectly (and failed to update my phone number), therefore, he had to take my prescription over the phone or call my eye doctor and get the prescription from her. Then place the order again. I was furious. I cancelled my order and asked for a refund. To which he stated that their computers went down but as soon as they came back up (tomorrow or next week) then he would process the refund. So I asked, "if the computers are down then how were you going to place my order?" He said that he would do it tomorrow. I will definitely file a complaint with corporate and notify the district manager about this awful customer service. Somehow I feel that complaining to the store manager wont accomplish a thing. Please take your business somewhere else.
Dr. Kent and Alan were amazing to deal with which is why this place got even two stars. I was in there picking out glasses and the lady Margo was being so loud and obnoxious making fun of another lady for stressing out and saying if the other lady had nearly as many things to stress out about as Margo did she would go crazy. Very awkward and unprofessional. I called later in the week to see if my glasses were ready and of course Margo answered. I told her I was just calling to see if my glasses were ready and she literally laughed at me! Then said "uh well did we call you saying they were ready yet?" I told her no I was just curious and she scoffed and said she would check and wouldnt you know it my glasses were there and I had not received a call and she picked up saying oh they are here but we have just been so busy thats why you havent got a call yet. When I went in to pick them up she was just as unprofessional telling other customers " there are only two of us you are going to have to wait" when people were just letting her know that when she was free they needed help. She made that place miserable and I feel bad for the people there who have to bear working with her. On a Positive note though Alan was awesome and dr Kent was amazing as well. I would go back if I knew I would only have to work with them.
Both my husband and I have gone to Pearle Vision to get eye exams. Weve only ever worked with Alan and hes been amazing each time weve gone in. Very friendly, informative, and willing to work with our insurance (VSP) which they are not yet contracted with but run a really nice reimbursement policy for. Hes always been very patient with us and prompt to call when our orders were in. In fact, he knew that I really needed either my glasses or contacts and didnt wait until they were both in to call me before I could pick up the first to arrive. Weve never had a problem getting a timely appointment to see the doctor and always get a very reasonable price on our purchases. I was surprised to see so many poor reviews.
Pearl Vision the doctor only writes your prescription for one year. It is at the Doctors discretion whether to write it for two years or one year. If you had a medical condition I could see one year. However there are other doctors & other places that will write a prescription for two years but NOT pearl vision. Also saves money. Just a friendly tip
R. Craig Herkenhoff
After agreeing they could use the frames I gave them, they broke them. Optician Allen and Manager Ari refused to compensate me, saying they couldnt do anything about it.
Getting my micheal kors glasses there I got a set there previously and so far they got a good set of glasses but , sun glasses not as much of a good selection