Ashley HomeStore

Reviews 3

SE

Seth Peters

I purchased a sectional sofa on May 30th from Maria at this location who was accommodating, but mostly because I knew what I wanted and when I wanted it. During the time of purchase I was looking for a sectional sofa that could be delivered to my new property on June 24th - June 26th so I would have it as I moved into my new property. I asked Maria if the specific one I wanted to purchase was in stock, she confirmed multiple times that it was in stock and could be delivered for the time Im moving. Once committing to the purchase of the sectional sofa, I was also "GUARANTEED" by MANAGEMENT the sectional sofa was in stock and could be delivered to my new property for the date range I requested. The evening I signed paperwork they told me they dont do weekend deliveries. Working for a furniture store years ago, and having furniture delivered in the past, that seems very odd since majority of consumers are off on weekends. Regardless of that, I requested Monday, June 26th for the sofa to be delivered, which they assured me it would be no problem. It wasnt until June 22nd they call to inform they will not be delivering the sectional sofa I purchased and paid taxes and fees on May 30th for until after the "GUARANTEED" date of June 26th. Immediately upon me being obviously upset and not happy with this, they refer to the "2-6 week delivery range" disclaimer. Instead of problem resolution they choose to refer to a disclaimer. What the store doesnt want to tell me, is that they sold the in stock units to other customers who requested delivery dates before I did. I paid taxes on May 30th and was GUARANTEED delivery on May 26th which means I should have my sectional sofa delivered on that date regardless of other deliveries being scheduled before mine. I would not have purchased this sofa is I was going to have to move in to a new property and live without a sofa for 2-3 weeks, which is beyond inconvenient because I sold my other couch this week prior to my move. After numerous calls, the management is giving me mixed solutions, Ill have to wait until the sectional is back in stock on July 6th, but they dont do weekend deliveries so I wont get it until the following week. I called this morning and they can bring my Chase piece June 30th, which is ironic since I was told theyre out of stock. This is the worst furniture buying experience Ive ever had, and I am doing everything in my power to return the sectional sofa, and I can assure you Ill never do business with Ashley Furniture again. This location should cut me a check for the inconvenience of this awful buying experience, and having to live without a sofa for 2-3 weeks past my GUARANTEED delivery date of June 26th. I strongly recommend no one ever do business with Ashley Furniture, specifically at this store. This is very sad since I have made numerous purchases from Ashley back home in Kentucky with no issues at all, which is why I came here to make my biggest purchase yet with the company. THIS IS UNACCEPTABLE AND ILL NEVER BUY ANOTHER ASHLEY PRODUCT AGAIN!

JI

Jim Lee

I wish I could give zero stars! First of all, the other reviews are spot on. Sales people that are pushy, speak poor English, and couldnt possibly care less on service after the sale. We ordered an expensive sectional sofa, coffee table, and an end table. The same song and dance about it should be in within a couple of weeks. After the first 6 weeks I called in to check and see where are funiture was and was told the sofa is in the warehouse, and the tables are backordered. Hmmm, how about a call to ask if wed like our expensive leather sofa delivered while were waiting, or maybe letting us know the tables were backordered? The sofa had apparently arrived weeks ago. We didnt want to wait an indefinite amount of time, so we just wanted to cancel the tables, which they did, but made us come to the store. Then we scheduled the delivery of our sofa. Delivery day arrived and we get the call (on Saturday) "sorry, our truck broke down, well deliver it Sunday". Sunday arrives, and the delivery people show up within their 4 hour windows, and we watch them move like a wrecking ball through our sofa. First, the drag it off the truck and let it slam into the ground from 4. Then they were clearly irritated when we made them wear booties on our expensive carpet. Heres a surprise, three pieces of furniture were damaged from the truck to the house. We watched one of the guys accidently slam one of the pieces into the transom bringing into the room. Then a chunk of leather scraped off where they dragged it on the asphalt, and finally a manufacturers defect in the leather. We refused to accept the damaged pieces and told them to take them back. They lied about a 72 hour evaluation period, saying they would come pick them up later (wrong, they start using up your warranty if you dont reject the items). They were obviously irritated about having to take the pieces back, spoke poor (if any) English, kept leaving the outside door open even though we asked them not to, and were just plain disrespectful. We were obviously in their way of going home. When I called today to ask when we can expect to get our two new pieces, we were toldy its "not scanned into the warehouse yet". We were told someone will be contacting us "within 7 to 11 business days". We were also told the warehouse will decide whether to repair or replace the items. Over my dead body they will. I told them we want NEW items, not repaired crap. Thats what we paid for, and that is what we will get. Well have to wait and see what happens from here on out. I will say that Ive shopped at other Ashley Homestores before, and they were fine. STAY AWAY FROM THIS PARTICULAR STORE!

DH

Dharm Guruswamy

STAY AWAY FROM THIS STORE!!! THEY ONLY CARE ABOUT GETTING THE SALE, AND COULDNT CARE LESS ABOUT AFTER SALE SERVICE CONSISTENT WITH OTHER REVIEWS. We purchased a sofa from Ashley furniture in Falls Church, VA last week. The sofa was a good deal at about 1/3 of the sticker price. We forgot, however, that you get what you pay for. Things started to go bad when we told them we live in a condo building which allows deliveries only from 9 am to 5 pm. The manager on duty promised to call the delivery people to make sure they knew we needed a delivery after 9 am and before 5 pm. Well, the day before the delivery rolls around and I get a message that I am scheduled for 3 pm to 7 pm! Apparently, the manager forgot to put in the delivery notes (although they were in the order notes) that I needed a delivery before 5 pm! After much arguing and calling back, I finally got a commitment that would happen. Well the delivery day happens, and the sofa comes in a box. The delivery folks tell me it wont fit and dont try and remove the sofa from the box. Okay, fair enough, they give us a store credit for the amount of the order. We go to select our items and then we are told we have to pay for delivery again, EVEN THOUGH THEY NEVER DELIVERED ANYTHING! We were told by the cashier to come back in a half hour because only the store manager may be able to waive shipping. We come back in about an hour, and the manager was with another customer so we were told to wait. The store manager whose command of English is not good (he used the word "elimination" instead of "liquidation") told us he had no authority to waive the shipping. I then ask why we were told by the cashier to come back, and she immediately jumps in saying she said he MAY be able to waive the shipping, yet his response was he didnt have the power. I bought up the fact that its been waived in the past per another Yelp review of this store, and he says he cant during the "elimination" event. Really, they charge $150 for delivery when others stores charge less so they should be able to waive the delivery charge but the manager was adamant that he was helpless and we would have to call customer service if we didnt like his response. Really, hes the store manager and hes powerless? What kind of store operates like that?