Pearle Vision
| Category: | Eye Care Center |
| Address: | 3923 Factoria Square Mall SE, Bellevue, WA 98006, USA |
| Phone: | +1 425-641-4636 |
| Site: | stores.pearlevision.com |
| Rating: | 3.3 |
| Working: | 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 11AM–6PM |
Location
Photos 6
Reviews 7
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A Private User
The store manager (if he is that) has no concept of customer service, and deserves to be replaced. After being a regular customer at a competitor, I was attracted by their current Family BOGO offer, and decided to check their selection for a prescription sunglass for self and spare pair for my kid. We were the only customers in the store (not surprising if this the level of customer service provided) Typical experience is that if they are not busy you are greeted and asked how you can be helped. Did not happen. Next, I wanted to confirm which sunglass frames could be used since I have a high prescription. I got the answers to my questions shouted out from across the store - still seated behind his counter. I didnt make much of it and continued to look for a frame. Finally, selected a Rayban frame and walked over to him. Waited while he wrapped up a telephone conversation and which point he asks me, and I quote "And, what do you want to do with those?" Lets see now..how about make pickled frames since you werent listening or dont care to remember since you dont need my business. Thats it... Peale Vision lost the opportunity to potentially gain a customer where multiple members wear glasses/lenses all due to the lack of customer service/bad attitude of someone who isnt qualified to be in a customer facing role.
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Gregory Brumann
Complete ripoff compared to a locally owned eye care center. I was charged for a contact lens fitting that didnt occur. Front desk woman wanted nothing to do with my explanation. The doctor literally read the prescription off of my box and counted that as my fitting. Nothing was measured - this was hands down the fastest visit Ive ever experienced at an eye center - and I have worn contacts for over 20 years. Needless to say I will not be returning, and my wife will be canceling her appointment.
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Ashley Sherin
Was just there recently and by the reviews Ive read theyve must have replaced new personell. I had great service, getting your frames back takes a little time though but I would deffinately go back. She had great knoledge about frames and your eyes and they are very helpful to get you the best deal out there. Instead most places wont do everything they can to make sure you get a good deal. She even made sure the frames fit with my face and personality. Right on.
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Chr Tru
My person who helped me called me out saying that I dont eat carrots and I said its a myth and shes like its not DONT listen to that . And then my mom said " yeah I thought it was screen time but it my gene ". And the person said it because of screen so she should stop . I had a different one I liked but stuck here with her
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Josephine Mbungani
The lady I spoke on the phone was not welcoming at all and I felt like I was bothering her. Plus she hung up on me
A
A Private User
Personnel need customer service training.
A
A Private User
Best place to buy glasses and contacts.
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