|Category:||Used Car Dealer|
|Address:||3930 Pottsville Pike, Reading, PA 19605, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM Closed|
This dealership will have no respect for your time, and will not do a good job checking a vehicle before putting it up for sale, despite what they may say or advertise, it will not be true. My wife and I visited their dealership on a Saturday morning to purchase a 2003 Ford Edge Limited. Prior to this I was in phone and email contact with their salesperson, Jimmy. It would be a 2 ½ hour round trip for us so I wanted to make certain I ironed out the details so we would not have surprises. I thought the listed vehicle price was fair and did not attempt to haggle it. I stated we would trade in an older vehicle and was very realistic and told him I didn’t expect it to be worth more than $500 to them. He confirmed everything sounded fine and we scheduled with him to arrive at their dealership Saturday morning at 10am. We arrived at 10:05. It was downhill from there. I was told the vehicle needed a new battery. And that it would only take minutes. 20 minutes into the 10 minute battery change I went out and the car was running with a charger on the battery. At this point I suggested that we take it for a test drive while we wait for someone to buy a battery to save time. I was told no and that it would be done in 10 minutes. The salesman then pulled the charger off the battery and the car immediately died. I then explained that their problem was the alternator. He disagreed. 20 more minutes later they have a battery in. My wife and I get in for the test drive. While my wife is familiarizing herself with the car, I look in the glove compartment. Aside from an open sugar packet and coffee stirrers, I find all the paperwork from the previous owner including his loan agreement, registration, insurance card bill of sale etc. Obviously not too thorough a check of the car in those 70 days they had it. While the car is running, the message comes on the screen stating a problem with the charging system, bad alternator. Surprise! This message would have appeared EVERYTIME they started the car prior to finally draining the original battery. We are told that they can a new alternator in it in an hour. My wife and I being optimistic decide to wait. 2 ½ hours later they tell us it’s done, it’s now at their Ford service center about 20 minutes away. Jimmy tells us he will have it here in 15 minutes, he’s going to get it. Well 20 and 20 make 40 so that math doesn’t add up and time management hasn’t been their forte. I offer for us to drive there with them and we will drive it back as our test drive. On our drive back I notice that the navigation is silent. The radio also is silent. The Ford Sync button also is silent. Trying to be positive we think we must have missed a mute button somewhere. Upon returning to the dealership I ask Jimmy to show what we are doing wrong. He has no luck. He talks to someone else who indicates that it maybe because there is not a master key. It is at this point that all the patience, positive thinking and cool I’ve tried to maintain for the last 5 ½ hours have left me. I tell them we are leaving, toss the key over the mangers desk and take the long ride back home. 7 ½ hours of a Saturday wasted. They state “All of our vehicles go through a strict inspection before they earn the right to be called Masano Certified. If they do not pass our certification, we will NEVER sell them!” You think somewhere in their 128 point inspection someone would listen for sound, check for a master key or hey, maybe cleanout the glove compartment.
In february 2016 I brought a 2010 dodge Journey with 60,000 miles on it. They were very attentive during the buying process and gave us great customer service. We had a 90 day warrenty and were convinced that the car was in great shape. This past sunday my car began to overheat and we took it to our mechanic. We son learned that the engine had seized and was no good. We also learned that the original engine had already been replaced before we brought it. We called the dealership right away because we only had the car for one year and three months. We couldnt believe that the engine was no good and further more that the engine had been replaced and we were not made aware of it because they wanted the sale so bad. Ton Masano auto group refused to help us and acted as if they didnt care. They are a certified used car dealership and are required to fully inspect cars before they sell them. When I brought this up to the manager he said "they dont inspect the engines". My husband and I were completely shocked. They offered no help and didnt even want to return our phone calls. There is no way our engine should have seized after a year. We were simply sold a piece of JUNK! Tom Masano auto group will to anything to sell you a car, even lie to your face. Their corporate office will be hearing from me. Do Not Buy A Car From Tom Masano Auto Group!!
"GREAT EXPERIENCE PURCHASING A CAR" Prior to my visit to Masano Auto Retailers, I would have considered that statement an oxymoron. I would have rather eaten chocolate-covered grasshoppers, than negotiate the purchase of a car. However, working with Richard Nolt at Masano in Reading changed all of that. I drove almost 200 miles from Maryland to Reading to see two Cherokees that Masano had listed on Auto Trader. I originally spoke with Sandy who put in my touch with Richard. Im glad she did. Richard had the two vehicles waiting for me. I really wanted them both, but had to decide on one. The test drive was easy and overall it was a "no pressure" experience. Richard explained everything to me and the transaction was smooth and we did not have to do a lot of back and forth with numbers. The price listed on the vehicle is the bottom line. There was no "funny business" once we started finalizing numbers. Richard and the Business Manager, David Arndt, explained everything clearly. The dealership even took care of the paperwork to register my car in Maryland. I highly recommend Masano as your first stop for your next vehicle purchase.
I found this Mustang I really liked and Masanos price is unbeatable comparing to dealers in my area (central VA). So I called them and told them I would fly to PA to get this car. As it is not customary for them to reserve cars without a visit, Diane went all the extra miles to talk to her manager and made an exception for me. Two days later I was in Reading and the car is exactly as described in excellent condition! (I honestly only expected fair to good condition given the price) Everyone in this dealership was friendly and they did all they could to help me install an aftermarket stereo, which I needed to power my iPhone and navigate me back to VA. Though it did not work out since they are not a customs shop and do not have a wiring for my stereo, they find me a local shop which did the job fast so I could get back on the road. Diane even called me after the weekend to check if I got back to VA OK! I am very satisfied with Masano and it was totally worth the visit, even with my flight fare and everything out-of-the-door I got the car for less than the asking price from dealers around my area!