Category: | Ford Dealer |
Address: | 4450 N 5th Street Hwy, Temple, PA 19560, USA |
Phone: | +1 610-929-3683 |
Site: | manderbachford.net |
Rating: | 4.7 |
Working: | 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–6PM 8:30AM–5PM Closed |
LH
LHU1998 K
Bought a Fiesta from Tom. Upon meeting Tom at the dealership, my first want was the ability to connect my phone to the car. I picked up the car the same evening and Tom wanted to help me to connect my phone and it was late and I was about to buy a new phone in a week or so. We even signed up for the Sync account. Well I went to connect my phone and I could find the button the directions Tom GAVE ME! I called him and he said to look at the sticker on the car, and said "Well you didnt pay for it". Really? He gave me a sob story that he could be fired (Boo Hoo). I called and asked to speak to Mr. Manderbach who thanked me when I purchased the car. He was unavailable, so I left my information, he called me back once, and I was unable to answer, so I called him back several times and have never heard from him. Another sales representative did call me and I explained how terrible Tom was, and he said he was no longer employed. He suggested I buy a blue tooth speaker phone speaker. I just recently received a call from Tom Gajewski and I was like oh my, he wanted to offer me some minor league baseball tickets. I feel this service is absolutely horrible. Shame on you Ford!
VO
Volkspanzer
Im not one to usually write reviews but after yesterday, aaargh. Called sales and explained my financial situation before I came over to avoid wasting anybodys time including my own. After a few hours with Johnel I thought a deal was worked out until I noticed my payment would be $453 for a Focus, which was not much less than the higher value car I was trading. Than I asked about some "preferred 3/3600 service plan" listed on my approval sheet, why it wasnt disclosed and if it cost extra and was added to the loan amount. I was informed by Johnel "it is my job to give excellent customer service". OK, but why try to sneak something onto a loan and not mention it costs extra. Sales manager Jason then explains they needed to make the $2000 this "extra" plan costs to stay in business. I said no to this because the car already comes with a warranty, ITS BRAND NEW! Jason then says they wont sell the car without it. Talk about being shady and slippery. Maybe a slightly higher priced car would have been the better option instead of trying to sneak in a friggin $2000 service plan on a new car with a factory warranty.
KA
Karen Mengel
We found the pre-owned vehicle we had been searching for on 6/20/14. 6/21 my husband checked it out. Since all seemed fine, we contacted our Credit Union on 6/23 and began the process of obtaining financing. 6/26 salesman faxed bill of sale to CU; but forgot to put the mileage on this document. 6/27 I contacted him and he assured me he would fax that right away. 6/30 he had not done it & he lied to me about it. 7/1, called him again & he said hed done it, but would again. 7/2, I called CU & found he still hadnt done it! I dropped what I was doing to go obtain this reading myself, since they apparently were too incompetent to handle it. When I arrived, I quickly learned why salesman could not locate the odometer reading- THEY HAD SOLD THE CAR ON 6/24 to somebody else!!!!! Salesman claims he had no idea!?!? VERY SHADY SALES DEPARTMENT! Anybody thinking about shopping there for a vehicle might want to check out any other car lot and save themselves the frustration and aggravation we have endured this past week.
ST
St. Ephrem Religous Education Program
Jon Patton was a perfect salesman. From beginning to end, he explained policies, was willing and able to negotiate a fair price for the Fusion Titanium that I purchased and to procure the best trade in for my 2009 Ford Fusion. He encouraged a sale by direct answers to any and all inquiries that I made. He never made me feel pressured and made my time his time. I felt that he was professional in every aspect of salesmanship. Mr. Patton made me feel comfortabe and confident even before my initial drive in the new car. He made sure that every question was answered and gave ample time to helping me feel at home with all the new devices I needed to learn before driving home with a new vehicle. I asked that stripes be put on the car and that will be done when the warmer weather is here to stay. Should you wish any additional information, please do not hesitate to ask for it. Sincerely yours, Sister Elenore Joseph, IHM for Ms. Margaret Schade
KI
Kim Swartley
I began solo just surfing the lots on my own. When I found something with interest, I then went to email. Brad was very good at keeping in touch in a timely manner. He wasnt over bearing like other places I visited. I really appreciated that. I told him what I was looking for and he searched for me. I went out black Friday not expecting any purchase. I did visit another dealer, but they did not have what was promised. They kept pushing for a new vehicle which was not on my list. I ended up at Manderbach, which is where I should have started, and this is where I met David Pennypacker. His service was above any I have experienced. He made the decision to buy that day very easy for me. He was knowledgeable and respectful of my wishlist. So 5 hours later, I was rid of my cobalt and drove home in a FORD ESCAPE. I love my escape and would do it all over again! Many thanks to Brad and David!
AD
Adam S
What an incredible car-buying experience! Given my past experiences at car dealers, Im always a bit wary whenever I need to step into one. I did my research this time, and boy did I hit the money. Started out on their website, found the car I wanted, and within 2 minutes Brad Castelman called me to set up an appointment with a sales rep. I had several questions(that came to me 5 minutes after I hung up the phone). I called back 3 times and each and every time was greeted with the utmost courtesy. Got to the dealership and was helped by Dashawn Martinez, who is one of the friendliest, knowledgeable, most non-pushy salespeople I have ever had the pleasure of dealing with. Super friendly staff, no hassle, no bullying, just an incredibly satisfying car-buying experience. I will DEFINITELY be recommending Manderbach to ALL of my friends looking for a new car!
BE
Beth Stover
I leased a vehicle from them and I called in to make a lease end appointment. I was transferred 3 times until finally I got to Jim, one of their supervisors. Jim asked me to call back later closer to my lease end (2months away) but I insisted on making an appointment because I have a busy calendar. I told him I only had 1 key to turn in unfortunately. I had lost the other during a move. He told me that that was NOT a problem. The cars condition and mileage was what Ford looked at. I asked him was he sure as i knew they are expensive. He said Yes. Fast forward 2 months to my appointment with him. Having 1 key is now an issue and he has no recall of saying that. He looked shocked and said "I said that!?" I also got stuck with a $500+ bill for mileage. He had the nerve to say did I have another car to drive. Poor service. Poor customer handling.