Charles Barker Toyota

Reviews 5

MA

Marilynn Patillo

I dropped my SUV off to the service department one morning back in July 13 to have it checked out due to having to jump start it the same morning prior to coming to work. I got a call later in the day stating I needed a new battery which I okd. I was told once the new battery was installed they will put it on the diagnostic machine to see if all else was ok. A short while later I got another call back telling me I needed to replace my alternator at a cost of several hundred dollars. Up until this point I had never allowed anyone else to service my vehicle but this dealership, but because I felt like this was an excessive amount, I told them not to replace it and I will get it down elsewhere. When I picked my car up, I was reminded that I needed to get it replaced ASAP or the alternator will only drain the new battery, The next day I took it to a local mechanic my neighbor told me about and I left it with him expecting for him to have it a while. In less than an hour, he was calling me back to pick up my car because there was nothing wrong with my alternator. He tested it twice and both times it was within the range it needed to be in. He even took it to the local parts store and had them test it as confirmation and they told him the same thing. Here it is 8 months later and Im still riding on the same alternator this dealership told me I needed to replace immediately for several hundred dollars. Thank God for honest people like the local mechanic I went to. Had he fixed it he would have only charged me $250. As my appreciation of his honesty, I gifted him with a gift card to take his family out to dinner because he did not have to tell me anything different than what the dealership did. One more thing, I wrote a letter similar to this to service management and never got a response from anyone with something as simple as an apology!

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Kelly Diviney

I will never bring my car here again. When I called to make an appointment for my 5000 mile check, I asked how long it takes and was told an hour and a half. Thats a long time to occupy two kids under 3, but I came prepared. When I arrived they have a nice drop off area, and I asked again for long it takes, I was again told an hour and a half. I told them I would wait but I might take the kids for a walk and in that case the employee said they would call my cell when it was done. We went for a walk to Target, got some coffee and a snack, and we were back exactly an hour and a half after we dropped off the car. Then we waited for another HOUR. This is complicated by having two very young children. Finally the first employee we encountered came out and said "what was your name again?" I told her. "Have you been here this whole time?" I said yes because we had been there for the last hour with no word (no calls to my phone either). Another employee came out and called for us a few minutes later. I paid and was directed out the way we came. Then I was pointed outside to number 17 to retrieve my car. So rather than loading into my car where I dropped it off, I was left to lug my two small children and our stuff across a busy parking lot on my own. I did not receive an apology or explanation for why it took two and a half hours when I was told twice that it would take an hour and a half. As a mother, I will go the extra distance to deal with companies that make things easier when I have little ones in tow, and avoid companies like Charles Barker, who made my day much more difficult than was necessary.

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Christina Cox

Ray Aiden was an amazing salesman. He greeted us within seconds and helped us walk away the same day with a brand new car (something that I didnt think was possible given our negative equity). He was patient and friendly and worked with us every step of the way. There are even military incentives, so I highly recommend Ray and Charles Barker Toyota for a great experience!!! Edited to Add: I posted my review last night after leaving the dealership. I had a great experience. However, when making my first payment today over the phone (they specifically told me to call the dealership and speak with the receptionists about talking to someone in billing so that I could pay over the phone) and the first woman who answered sounded like she hated her job and couldnt wait to leave or something. After leaving me on hold, the phone rang again and reconnected me with another woman (Im assuming another receptionist) and after explaining that I just wanted to make a payment, she goes "O....kay...? Hold on...." like I was stupid or making a ridiculous request or something. I was put on hold again, only to be reconnected with the first woman, who had a 1-800 number for me to call. I thanked her and she says, "Yeah.." and hangs up. Alrighty then. Long story short, my buying experience was great, but had I never been here, and first called the dealership and was presented with this customer service, I would have never stepped foot inside, and for this I took away 1 star. Ray and Gus were amazing however, and I would still recommend them for a great car.

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Josh Paseka

My family has been a loyal customer to Charles Barker and has bought several vehicles from this dealership, however, I was very disappointing in my visit to receive assistance in getting a part for my car. After calling the dealership and them informing me I could bring my car into the service department to get it checked out, I waited 10-15 minutes before an agent even recognized me waiting in line, the service agent "agreed" to take a look at the part I was missing, after I was already informed the same day that the service department would not have a problem taking a look at it. After looking inside the engine (which did not require any digging or removing parts, just simply popping the hood and looking at the right side of the engine) the service representative directed me to the parts department once again. After he explained to the parts department very vaguely the part(s) I needed, I was TOLD by the parts department agent as well as a mechanic passing by that I should go to the hardware store to get the parts I needed. I went out of my way to get to Charles Barker and was willing to pay the dealership for these parts to ensure I got the correct part and I was basically told to go somewhere else as if I was a waste of their time. I am completely dissatisfied with my experience and am very surprised Charles Barker treated me the way they did, I will be revisiting the dealership to get this problem fixed as "a customer for life" should be treated correctly.

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Pengfei Song

I bought my Prius at the Laskins Road Toyota dealership two months ago. I love my car, I love Bernard my agent, and I love the services that they offer. I cannot say about the other agents, but Mr. Bernard Turner is a person that I feel anybody can trust and rely on. He is older than other agents and gives me a fatherly feeling. I like his calm and slower talking, and I like it that he does not impose things on you. He knows about the cars and will find the best match for you with the best financial options bearing in mind. What I like most is the after-purchase services. He is always there available for you. Since I bought my car, Ive brought it back three times (once for adding an exterior coating, once for some interior work, and the most recent time to seal a crack on my windshield). The last service is not part of the "normal" services that Toyota provide, but Bernard went through all the troubles finding me the best contractor. He even lent me a car to let me drive home to get my checkbook when I forgot to bring it with me. For the whole morning, Bernard was running around to make sure that my car gets fixed quickly and professionally. He would update me the progress every 10 minutes. I truly have the "customer is God" feeling. I vote this place five star for the excellent services that good agents like Bernard would provide! I will go there again when we are ready to buy our second car, and I will ask for Mr. Bernard Turner!

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