PetSmart

Category:	Pet Supply Store
Address:	4 Valley Ln W, Valley Stream, NY 11581, USA
Phone:	+1 516-561-2418
Site:	petsmart.com
Rating:	3.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 12

Urban Logic

THIS REVIEW WILL FOCUS PRIMARILY ON THE FISH SECTION.. The store is clean and well organized. Sections are easy to locate and navigate through. A nice enough selection of pets (Although some are often mislabeled; I once saw a Syrian Hamster marked as a Dwarf). Their assortment of decorations for fish tanks are decent, nothing to complain about there. As for the fish selection, I never have any form of luck buying from this Petsmart. Fish always come ill, either with a bad case of ich, fin rot, or a combination of the both. The filtration system is the main culprit, as what SEEMS like many different tanks is really just a few rows of long tanks divided by clear dividers, with holes to allow the water the circulate to every other tank in that row. In other words, if one tank is sick, the whole row with reap the consequences. There is rarely an employee in that section to assist you; every time we had to LOOK for one. Do NOT come to Petsmart if you are seeking fish to add to your aquarium. Theyll fool you with their amazing deals, but in all reality, you are getting what you pay for.

Lionoelle

Got my first dog and was excited to shop at petsmart, until i made a grooming appointment for 9/23/16. Found out when i got there at 5:30 that my appt was at 5..i explained it was a mistake on my part and if i could get a mangers exception since the courtesy is 15mins... which was not disclosed when the appt was made..so i asked to speak with the groomer as i had a general question and Angelica.. (the so called groomer) was very rude and did not acknowledge me and told me to wait for the manager.. only to find out the manager can do nothing.. this is not and independent groomer.. she is a petsmart employee.. not a contractor.. called the store on oceanside and they were ready to take my dog and always display courtesy and professionalism. Petsmart at Green Acres needs to get checked.. only a few employees are welcoming.. they dont add value to the brand.. will not return to this store.

Karmen Hernandez

Worst pet hospital ever! Hate dropping off my dogs here. Amanda is very petty and childish, after she told me my appointment was at 3pm not 3:30pm like my cars said she called the doctor and agreed to see me. I told her my mom doesnt speak English they shouldve given her a card next time with the correct time. She for offended at that and startred asking me for ID. I told her Im not an authorized user but I pay the bills. Shes like yes I see your credit card but you cant drop them off without permission. She made me wait for 20mins while I got in contact with my mom at her meeting to finally get her approval. Pure pettiness and childish behavior from someone that deals with dogs and their owners. I was having a really bad day with their health insurance agent, and then I get her wasting my time like this. Definitely looking for another hospital.

Jay Zhou

The cashier was rude, and unhelpful. Her name was Jennifer, at least thats whats on the name tag. No smile, no greeting its like she was forced to work there. During the check out i presented a petsmart coupon, she scanned once and said it was not associated with the park account and tossed it straight into the trash bin and arrogantly a tell me the total as if a queen is here to collect my past due tax. Such bad manner associate needs to be re-trained or Im not coming back to this petsmart ever. Also prior to me there was an elderly lady that was overcharged an extra item, instead of apologizing she just pages another employee to handle the elderly instead, if shes a manager she needs to be let go.

Mel Diaz

First time bringing my puppy here to get groomed and it was terrible . I paid the extra $ to get her washed with the oatmeal shampoo and i dont know what they used but she wouldnt stop scratching all over none stop. I also notice that two of the girls there were super aggressive with the dogs . I wasnt please at all . I definitely wont be taking her back again . When I picked her up she looked so scared and wasnt herself for hours . She was very down didnt want to eat play or even come close to me . On another note the vets there are awesome . Thats the only reason why I go there. Definitely wont be going back for their grooming service.

Zynthia Rosero

The store is clean and well stocked which is why I gave 2 instead of 1 stars. My low rating is for the grooming section. They decided my dog didnt need her nails ground because they would naturally be ground on her walk, even though I requested it, they didnt even bother to trim her nails. Shes a medium size, short hair dog, we basically only go to the groomer for her nails as her bath is easily taken care of at home. We do all our exercise/play on grass, theres a reason we were willing to pay for the service.

Suzanne Reichert

Been coming to this location to groom both of my papillons for almost 10 years. I was informed today that they couldnt groom one of my dogs who was born with a hip problem. We have never been told this for the many years we have been coming here. It seemed like groomer JOANIE wanted an excuse to end her day short since the appointment was at 5. She had a very negative attitude and was not willing to help. We miss Nadine (she left the company). We will not be coming back to this place again.

A Private User

I went there today on May 15, 2008 to get a Nikor Lense for my Nikon D70 SLR camera. They had exacly the one on display shelf that I needed that came off from a display camera body that broke and was no longer on display but they still REFUSED TO SELL THE LENSE. The sales rep spoke with manager and he said there was no SKU number for it meaning they could NOT sell it. WHAT IS THE PURPOSE OF IT BEING ON DISPLAY IF THEY CANNOT SELL IT!!!?... Go figure.

Beverly James

I made an appointment 2 weeks ago. I submitted all required documents when the appointment was made. On the day of the appointment I was told to submit the documents because no one recorded them. I reminded them that the person who made the appointment completed a checklist from the documents I produced before making the appointment. I saw her enter the information. Poor customer service and poor service to pets.

Nandram Shiwmangal

Came to buy an aquarium, spoke to a rep he said the stand for an aquarium came disassembled. Bought it. Then they said it came assembled. After waiting 20 minutes, no one came to the front. So I tried returning it. Returning it became the biggest problem ever. The cashier told us to bring the receipt. We did. Then they made us wait in line to return it and acted very unprofessional

Cameil B

I had been taking my dog to this location for years (9 to be exact) but recently, the quality of the grooming service they give has not been the same & their prices keep going up. However, the store always has what my dog needs in terms of supplies

Sandra Hutchinson

Currently at per smart. And the young lady tending the cash resister lacks customer service. Its but so many times you can yawn while tending to a customer and not cover your mouth its quite RUDE and DISTASTEFUL!