PetSmart
| Category: | Pet Supply Store |
| Address: | 1600 Marcus Ave, New Hyde Park, NY 11040, USA |
| Phone: | +1 516-502-1481 |
| Site: | petsmart.com |
| Rating: | 4.3 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM |
Location
Photos 100
Reviews 32
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Natalie Bar-Levy
I have been bringing my pet here for years and I had a scarring experience the last time I was there roughly two months ago. Gizmo has anxiety and we always explain to the groomer to be careful with his face because he can nip if he feels uncomfortable or threatened. The groomer, Ashley, was dismissive and said she would be fine. Again, I have come here for years now and I have never had a problem. When I picked him up, the groomer proceeded to yell at me and bash Gizmo because he was aggressive towards her. When I asked her to explain to me what happened, she turned her back and began talking about me and my pet to her coworkers instead of addressing me. I had the manager intervene and that was the end of that. When I got home, I noticed that Gizmo had a deep cut on his paw, which is probably why he was aggressive towards the groomer. I called today to book an appointment with the groomers he has NEVER had problems with and I was told that I could no longer go there because of this one incident. It is a shame that records and notes were not reviewed and that Ashley still works there when she is unprofessional, combative and rude.
MO
Monique Adams
I went in for a puppy trim and was pleasantly surprised with the outcome. Desia, our groomer was patient and playful with our little rambunctious Cookie. And she was cute as a button when it was all done!!! I was originally going to use a mobile groomer that was referred to me but after Desias service and personality, I think Ill be returning to PetSmart.
VI
Vincent Fusco
Staff is very respectful, helpful, never an additude like lots of other businesses iv been in. 4 stars because I only went in for 10 min. And bought something I needed. But no complaints here. Good experience, will definitely be coming back to this location again.
GE
George Karayiannis
Not a huge selection of fish supplies and fish equipment. Very liimited compared to Petco and aquarium stores. Also, everything is slightly more expensive
KA
Karla Ramos
Tienen de todo para mi baby. Y el personal es muy nice
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Olivia B
I took my dog to get groomed here and he came home so cute. They are very clean and kind. The prices are a little expensive but theyre reasonable.
JA
Jay2 Garcia
Harold was great in helping with reptile info and setup. Sam b was friendly and helpful as well. efficient employees. clean environment.
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Roman Iwanciw
Sometimes checkout line can take a while otherwise good store and helpful workers. Love the grooming services.
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Eshwar Muneshar
I didnt expect much when I was arriving there, but they had everything I needed and were really helpful.
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Linda Harriram
Helpful staff and always in stock, if it isnt manager always tries to accommodate their customers.
KH
Khanh Hua
Good services. Clean store. Provide long term medical cares for your pets with monthly payments.
BE
Betty Escorcia
Very clean, well stocked, spacious and very pleasant workers. It doesnt get much better!
CA
Carolina Desueza
Great pet store very clean great prices and the workers are really helpful
TE
Terri Will
Everyone is always friendly & attentive. My pup always loves to come here
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Brandon Unger
Our dog loves getting groomed by Oscar. The entire staff is awesome.
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Kinji linwood
I love Petsmart, but your people here might need more training.
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Mairead Falls
Pricing is a little high, but they will price match.
CJ
Cj Winderman
Great place. Grooming Dept is the best love them
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Susan Stillman
Terrific ! Staff really nice and accommodating!
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Luz Thalassinos
Great place to shop. Staff is very helpful.
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Nancy Fahnestock
Large variety. Staff very helpful.
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Dennis Kelvey
Very helpful and friendly staff.
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Nadeige Fortune
Love them Dr. Lotus is amazing!
TO
Tom Cherian
Great store ..friendly staff !!
TE
Ted Makris
Very friendly and helpful
DA
Dave Ramlall
great variety of fished
DA
Dan Ambrose
Clean. Helpful staff.
CH
Chris Vanwest
My Nala loves it !
LA
LaVerne Canady
Nice employee
AN
andres cifuentes
Excellent
DI
Dinero Jenkins
Get staff
YO
YoutubewithDOGE DOGE
So close
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