Matt Castrucci Nissan

Reviews 3

ST

Steph R

Do yourself a favor and take your business to any other Nissan dealership in the area. Youre surely to have a better experience there. Now on to my review. If I could give this dealership 0 stars that is what this rating would be. I have NEVER been treated so poorly by a finance manager as I was in this dealership. I entered this store looking to find pricing on the Rogue SV and LS premium packages to compare to the price I received and Joseph Airport Toyota for the Rav4 with similar features. I have a special pricing plan that discounts the cost of a Nissan and wanted to know how closely the pricing would be between the two. The LS ended up being out of my price range because of the additional safety monitoring features so I was offered the SV premium with the leather upgrade and told the only difference between the two was the front collision monitoring. After I received the new price of the SV with leather I looked at an SV with the premium package and noticed it did not have the panoramic roof so I asked the salesman why it was missing and was then advised that the SV comes with 2 options the "moon roof" package AND the premium package each over 1k. Note that on the SL premium there is only the premium package which includes the panoramic sun roof. I asked the sales guys to provide a number that included both since that what I was under the impression I was getting to begin with. The finance guy comes out and proceeds to tell me he doesnt want to be in the middle of a rat race and when I have shopped around for other prices I can come back to him. This was completely out of line and absolutely disrespectful. I advised him I have already shopped around and received the best prices on the RAV4, CX5, Ford Escape, and Subaru forester, and simply wanted the correct best price with the features we had previously discussed from Nissan; he walks back into his office. At this point Im so upset and ready to leave; I tell the salesmen that this misunderstanding was not my fault and that I did not deserved to be treated the way I was and left. Later the finance manager contacts me over the phone and gives me the new prices and apologizes for saying the" rat race" comment and tried to give me some song and dance of miscommunication and how prices and features werent relayed to him correctly . Stop with the middle man bullsh** and you wouldnt have this problem, which I told him in a nicer way and tried to let him know my experience with the Mazda dealership next door, which by the way was WONDERFUL, (especially compared to this experience), regarding this very issue (the middle man) and he interrupted me and told me he DID NOT care how Mazda did things that he has sold twice as many cars then they did. At this point we are in a full blown argument and he says he is going to end the call; I replied please do and hung up. Now if youve taken the time to read my long winded comment I hope youre left thinking, WOW what terrible customer service and I dont feel this way because of the pricing or misunderstanding but because of how this guy handled himself through this entire process. Rule number one in good customer service is listen to the customer and EMPATHIZE and Im not one of those people who think the customer is always right either, but if a customer is upset (especially if its youre fault as a representative of the company) you should stop talking and LISTEN. I was attempting to share an experience I had with a competitor and to be interrupted and told "he didnt care", well folks thats a new low in customer service. Nissan leadership- if youre reading this review you may want to train youre employees on how to provide good customer service if you want to continue to "sell twice as many cars as the other guy"!. I cant remember that guy’s name (probably a good thing for him) but at the end of the day, you dont get to pick the finance manager you do business with anyway; so my best advice, is just avoid the place all together.

DA

David Marshall

Castrucci Team" I have included your email to my daughter pertaining to her defective windshield to remind you of the situation. After giving her the run around for more than two week we showed up at your dealership where we were told that after working with Honda your company was not going to replace the windshield. This answer we found totally unacceptable. My daughter called Honda America herself and found that no case file was started, no pictures were on file or even a request from your company about this matter was on record. Honda America strongly recommended we take her car to Joe Morgan Honda. We scheduled an appointment with them at 8 am and spent 20 minutes with them where the service manager inspected, photographed, and contacted Honda. By 10:30that same day Joe Morgans service manager contacted my daughter with an appointment to replace the windshield free of charge. So to sum up Joe Morgan was able to accomplish in 2.5 hours what your dealership either could not accomplish or did not attempt to accomplish in 2.5 weeks. There is a sales axiom " the difference between a liar and a salesman is follow through". All future service and purchases I make will be made at Joe Morgan Honda where they understand that customer service does not end once the sale is made. I will also let everyone I know if you want a Honda get it at Joe Morgan. Subject: windshield issue Hello Mrs. Marshall- I am reaching out to you via email on behalf of Dan Brunett (the service advisor you spoke to concerning your windshield issue). As Dan stated to you on 08/05/16/FRI, we are working for you as best possible for a happy outcome concerning your windshield issue. Dan did state to you that he/we might not get an answer from Honda until "sometime" next week (week of 08/08/16 to 08/13/16). Dan has reached out to our interim Honda DPSM seeking GOODWILL assistance for you as your cars 3 year/36,000 mile warranty has expired: they have just not yet connected. Dan is doing everything he can to help in this matter. Please be patient and know that we are working hard for you as a valued customer, and understand this matter will take some time, but you will not get "lost in the shuffle". Thank you for your business. JOHN ANDRASIK Matt Castrucci Honda Kia Nissan Mazda Service Director Left a one star because 0 was not allowed

JA

Jake Hostetler

My wife purchased a 2014 Nissan Versa from the dealership a little over 2 years ago. The overall experience at the dealership was alright, minus a few oversights where they claimed they couldnt get the model she wanted and tried to up sell her to a more expensive model. They also cashed a $500 check they said they wouldnt cash. It was quickly resolved so we went ahead a purchased. Big mistake. 3 weeks ago the front axle on the car snapped in half and was grinding. She was barely able to get the car safely to our trusted family mechanic of over 30 years. After inspection they gave us a $1400 quote. Nissan would not have been able to get the car fixed for almost a week, so we had out mechanic overnight in parts and fix the car because my wife HAD to have the car for her job as a Dr. for the Dayton VA. We contacted Matt Castrucci regarding the issue and were asked to bring in to their dealership to take a look at it. Their own mechanic saw the pictures and said it was likely a defect, which coincided with our own mechanic. We were told to call consumer affairs and have been through a whirlwind of back of forth voicemails, calling at wrong time to purposely not have to talk to my wife, and feet dragging to do anything. Since we didnt get the car repaired at a Nissan dealership they wont do a thing for us. Even though the car is 2 years old and was repaired with Nissan parts. As someone who works in customer service I am appauled at how Nissan handles dealings with their customers and I would advise that you avoid Nissan cars going forward. I know that my wife and I will never buy a Nissan again and will make it a point to never let anyone we know do business with Nissan as well. Horrible business practices.