Category: | Chevrolet Dealer |
Address: | 1099 Lila Ave, Milford, OH 45150, USA |
Phone: | +1 855-317-4108 |
Site: | mikecastruccichevrolet.com |
Rating: | 4 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–6PM 11AM–5PM |
JA
Jason Christopher Laveck
To make a long story short, we were deceived several times over and treated poorly by this dealership. So I will just list all of the problems since my original review that I posted on dealer rating exceeded the characters allowed on this site. My wife and I wanted a new Traverse to accommodate our growing family. We searched for used for awhile and they kept getting bought out from underneath us. Because of the low mile range we were looking in, they were going quickly. One day I came across Mike Castruccis unbelievable pricing on new Traverses. I was stoked to share this with my wife and we agreed it would be the best for us to go this route. So I contacted the dealership and received a reply from a guy named Jacob. He sent what may have been an automated email giving me more information on the vehicle I wanted to purchase. The price he sent me was $31,000 and the advertised web price was $24,995. So he cleared up that with his discounts, that it gave us the web pricing. I then talked to him about our trade in and how their website prided themselves off of giving the highest trade in value. They also had an advertisement for the 60 months, 0% financing through Chevy, something he also told me to that would be able to do. The morning of the day we were set to go down and buy our new vehicle, Jacob called me and told me that the car we were going to look at was in the shop. I told him, thats ok, we were interested in the Tungsten Metallic one they had on the lot. He said he would call me back and let me know, because he thinks there is a mix up. So he calls back and says your silver one is in the shop and the Tungsten metallic one is sold. We said, ok, we will take the silver one. So we made the drive down with our 7 week old baby and our experience was so poor. It took about ten minutes to locate Jacob. Once we got him, we took the car for a test drive so they could appraise our car and we came back about 10 or 15 minutes later. They apparently appraised the car that quick. During our conversation and negotiations with Jacob, he was rude and condescending as we were trying to get the worth of our vehicle. As I previously stated, they said they give the most on trade ins and they were low balling us significantly. He also told us that the discounts we were receiving were chevy incentives so we couldnt get the 0% financing. When we told him what we thought our car was worth based off of a NADA and he told me, and I quote, "Well the internet doesnt write checks." This was among many other rude things he said. He had a rude tone the whole time and just didnt seem like he liked doing what he was doing. After that circus ended we finally got financed and left without our car. We were told it would be driven to us the next day. The next day my wife called and they said it wouldnt be ready until Wednesday due to a broken headlight. They said the part was on back order. Mind you, we had asked several times over how our brand new car had a broken tail light. We still do not know. We also had not originally known until our negotiations that this was a demo car. After we found that out, we thought thats why were getting a good deal since it had close to 3,000 miles on it. So thats another reason we were upset and felt deceived. On top of all of that, the other Traverse we wanted was never actually sold. Its still sitting on their lot and listed on their website. So for some reason or another, they just didnt want to give us a car at the time of purchase. Im not sure why. We ended up writing a letter to Chevrolet and to the manager of this dealership and we were able to get our car delivered on Monday...2 days after it was purchased. If it were possible, I would give this dealership no stars at all. No one should have to experience what we experienced here. On top of all of this, they listed our Cruze already and it was way more than what Jacob said he could list it for. More deception. Dont go here!
TE
Teri and Adam
Purchased a new Tahoe two months ago, at point of purchased sales was great! Once we drove off the lot it seems as though they have forgotten what customer service is. Called the salesman "TEX" and left a voicemail and three weeks later still havent heard back from him. Had a few small issues with entertainment package the rear head phones not working and some carpeting that had come loose, no big deal. Scheduled service on the vehicle for a Saturday morning and was told to drop it off the night before so they could get to it right away. At 1:00pm still havent heard from the dealership, so I give them a phone call. They have not looked at the vehicle and inform me that they will not get to it today. In order to fix what was wrong with the entertainment package they need to contact GM direct and they cannot do that on Saturday. THEN WHY DID YOU TELL ME TO DROP OFF THE VEHICLE IF YOU ALREADY KNEW YOU WOULDNT BE ABLE TO FIX IT ON A SATURDAY! No apologies, no, we will do better next time, nothing. What a waste of time. My wife went in to pick up the vehicle because I could not go in there without loosing my temper and we scheduled another time, Tuesday at 6:00pm and they will have a loaner vehicle ready for us and they will get the vehicle fixed. Boy were we wrong to think they would actually follow through this time. AGAIN! Stood up by the service department, we dont have a loaner for you and we will have to reschedule for tomorrow. So glad my wife left early from work to go to dealership again, just to be told we cant help you. It doesnt seem like anyone there communicates with each other or their customers. Wishing I would have purchased from another dealership that could help us out on both the sales and service side of things. Things are now starting to look on the positive side, they assure us they will have a vehicle for us today. We just want the vehicle to be looked at and fixed when they say they will. We received the vehicle back today and it now works like it should. They gave us a vehicle while ours was in the process of being fixed. Thank you for that. The thing I would like to see change is more communication to the customer. Our vehicle was there for a week and we only received one phone call to update us on what was going on with our vehicle.
A
A Private User
My family recently experienced a tradgedy in which we lost our home and vehicle in a fire. Needless, to say we were not in great spirits and dreading the purchase of a car as we have had some bad experiences. Our shopping landed us at Mike Castrucci Chevrolet where we met the ABSOLUTELY best salesperson in the world. Donny Beckman treated us with respect and during the entire process was so accomodating and courteous. He really has a knack for making you feel comfortable and does not call you a customer. He calls us clients! That is so refreshing and so is his approach. He involved all of us, every step of the way. I think the most impressive thing of being "client" is Donny gives you his personal phone number and states that if you need anything at all, just call. Here is the reason for my letter. My son who we bought the car for ran out of gas and we were 100 miles away at our daughters soccer tournament. Having no relatives in the area as we just moved last year. The only person I could think of was Donny. So, I called and asked "hey you said call if you every need anything" I explained our situation and he sprung into action. He drove to my son with a gas can, followed him to a gas station, paid 20.00 out of his own pocket(my son did not have his wallet) and told my son to call his cell phone if he needed anything else, until we came home. He told my son to use the cell phone, as we was off that day and would not be in the office. Words cannot describe our gratitude for Donny and his professional and ultimate devotion to his clients. We are rebuilding our house and will need a few more cars in the near future and we will only shop with Donny. What an uplifting experience during a tough time! Donny we are proud to be your client The King Family