Academy Sports + Outdoors

Category:	Sporting Goods Store
Address:	1461 Spring Cypress Rd, Spring, TX 77373, USA
Phone:	+1 281-465-2400
Site:	academy.com
Rating:	4
Working:	8AM–9:30PM 8AM–9:30PM 8AM–9:30PM 8AM–9:30PM 8AM–10PM 8AM–10PM 9:30AM–9:30PM

Location

Photos 100

Reviews 24

Wesley Caldwell

Customer service is nowhere to be found in this store. Had an issue with a return and after multiply attempts at a solution I left the store with no luck, while sitting in the parking lot I called the woodlands academy who first listened to the issue and then explained how the return should happen. I went back in and after working through the two managers (Blaine and Jared) who both lacked customer service and had attitude about the fact that I was asking them to try what the other store had suggested. After all that I was able to make my return. Not once in the entire experience did one person show some sort of customer service. Jared even went on to explain that what he was doing was customer service above and beyond and was not required. I dont care about how I get treated, all I ask for is that when an issue comes up, the staff know how to help. This group of individuals were rude, unhelpful, lacked knowledge of the system, and always had a reason why it wouldnt work. Go to the woodlands store or to sports authority.

B K

I went there to buy a Fitbit Charge 2. When I got it home, it smelled like mens cologne on the wrist band and there was a chip in the screen. Not only did they sell me a damaged Fitbit, but a used one at that. I was completely grossed out and took it back the next day. Upon going to return it, we were asked a million questions and given a hard time about returning the used item. The lady at the desk asked if I used the charger...ummm no. She was missing the whole point that they sold a used fitbit which is completely disgusting. She offered to exchange the item, but I would rather go to Best Buy where I know their stuff is new. I will definitely pay more attention to what I buy from that particular store from now on.

Warren Woolsey

I would leave a review with negative stars, if that were an option. I took in a 20 Oz. CO2 bottle that was less than a year old, and had been filled at this location before. I waited for my bottle for 20 minutes, only to have some kid come and tell me that my bottle was out of date. The bottle had been purchased at this store(the previous physical location) less than a year ago, but is stamped with a 2006 inspection date. I dont know if they mixed mine up with someone elses or WHAT, but this is total BS. Especially when I needed the CO2 that day, and they didnt even have a take to buy to replace the one they said was old.

Dick Rode

HATE THIS ACADEMY.....WAS SHOPPING FOR MY DEAR FRIENDS SILENT AUCTION TO RAISE AWARENESS ABOUT BREAST CANCER..... I HAD JUST BOUGHT A YETI COOLER TWO DAYS AGO FOR $ 399.99 FROM THIS VERY ACADEMY !! YET I WAS ESCORTED OFF THE PREMISES.....BY HARRIS COUNTY SHERIFFS OFFICE. HAVE 0 SHOPLIFTING CHARGES AND HAVE NEVER STOLEN OR BEEN CAUGHT STEALING IN TORBANYBACADENY ANY ACADEMY....I WILL MAKE SURE EVERYONE I KNOW KNOWS THAT THIS STORE SUCKS !!!!

Meanie Head

Question; Whats with the "Police" officer standing outside posted up with all the guns strapped to his leg like hes SWAT and badges hanging out and his personal vehicle parked up on the curb at the entrance like its broken down? Its unappealing and puts off a message that you guys have been robbed or that the area is a high crime area. The rundown looking Chevy Blazer parked on the curb, really? Cmon guys, youre better than that.

Gerald Davila

Terrible. Every time I come here they have 2 lanes open no matter how busy they are. The tall bald headed manager is always at the front talking on the phone walking in and out of the building. Ive had to wait for service every time while there are empoyees walking around in twos goofing around. I will consider driving to the woodlands or Conroe next time

Kenneth Flook

Walked the whole store to find a drawstring bag for my daughter. Found them, selected one, $16.99, multiple Nike drawstring bags hanging under $16.99, rang up at $24.99, sorry sir, they are $24.99. No offer to find me the $16.99 drawstring bag or honoring the mismarked pricing. False advertising and fraudulent practice. VERY DISAPPOINTED!

Christopher George

I have been to the gun counter on several occasions at different times of day and different days of the week and there is always one person working the counter and that one person cant help anyone if they are in the middle of a firearms sale. I have left because of the wait on 3 different occasions! What a let down

Chase Castillo

Terrible customer service. I was put on hold for 10 minutes only to be hung up on. Then when I called back I was hung up on AGAIN. Ive always liked Academy but this location needs to get their management in order. Its a shame to see a good company suffering due to poor management.

Mariana Lopez

The people working here are super friendly and they take the time to really answer your questions. They will help you load stuff into your car (which I really appreciate as a smaller framed person) and they have good clearance items. Def.recommend this Academy

José Quezada O

This is the most racist store I ever been to just because I look Hispanic they treated me like I was worth anything and I was born in Texas so to all my hispanic people stay away from this store who doesnt deserve our business.

Ismael Burgos

Excelente tienda aparte porqué tienen muy buen servicio con y son muy amables con los clientes

ESA Montez

Caleb has helped me more then once. If I cant find it here orders it and sends it to my house. Free shipping. And the younger guys seem to know a lot about fishing. I pass up ganders to go to this Academy.

George Alva

Great staff and good service , I did purchased a handgun and the process was really fast using a tablet instead of the paperwork and got a really good price like was advertised , very happy with my experience.

Mark Osborne

I went in to buy a tube a fat tire bike I bought for my son for Christmas. I found out that they dont even sell them! How pathetic. Not buying a bike anywhere except a bike shop again.

Cindy Nguyen

Best big box sporting goods store for the price in Houston in my opinion this one is on the north bound side so quick acess off freeway when I head to the river.

Aaron Mouton

Its Academy! As long as the associates are polite how is it possible to have a bad experience? The employees here are always friendly.

Matt Houston

I have never bought anything from academy that has lasted me more than 6 months. I keep going back because of the lack of other options.

Christian Rivera

I like it because it has good prices and good stuff but there are not enough workers like in the shoe part I can hardly find anybody

John Dorsch

Always get my fishing and outdoor supplies here. Better prices and value than the other big supply stores....Basspro, Cabelas...

Rami Alablli

Went in for a ping pong table. Stephen was helpful and accommodating. Great recommendation on the table and for a great price.

Judy Unleashed

They forgot that I bought something that needed to be brought to my truck although I showed them my receipt.. Unprofessional