Petland - Ft. Myers

Category:	Pet Store
Address:	7091-13 College Pkwy, Fort Myers, FL 33907, USA
Phone:	+1 239-277-9939
Site:	petlandfortmyers.com
Rating:	3.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 100

Reviews 4

Annette Ogden

We bought our cockerpoo, Poppy, from Petland just under two weeks ago. We hadnt intended to go to a store but there are no breeders locally where you can see the puppy and its environment which I know is recommended. The internet is a minefield, we thought we had found a great puppy, the reviews on the website and Facebook were great but on deeper digging the breeder was on the humane societys list of 100 worst puppy mills in America! So, having seen that Petland had a cockerpoo we "just went for a look". We asked a staff member to point her out as most dogs there are furry mixes but she went to get her and put us in a play pen together and of course she became ours. The dog was happy, healthy and very friendly they are used to people as they are taken out and played with so much. We were a little shocked by the price as generally this dog plus shipping would have worked out cheaper, on the other hand we have friends who have picked up dogs from the airport they have never seen before. We decided to buy her and we would leave her a couple of days for her last shots and her final vet visit. Unfortunately we were unable to pick her up as she had caught a cold and needed to be completely healthy before handed over to us. We asked if we could go and see her which they said was a good idea as that would help her recovery. When we went up we could see that she had been treated very well despite being in quarantine and she got super excited when Lea popped her head over the play pen showing us she was happy and well taken care of. There are a couple of things I would like to say having read the other reviews. The store is affiliated to the American Kennel Club and they state quite categorically that they do not buy from puppy mills I think that the AKC might have something to say if this were not true. The details about the dog are fairly sketchy but we do have the address where she came from and parents names. We certainly dont want to show her but a few more details would be good. Someone said about the conditions of the dogs in cages. Well, the dogs have to be somewhere during the day and yes, they have to do their business most of which falls through the floor and yes, dogs eat poo, how do you think the mamma dog keeps her litter clean? The cages are cleaned on a regular basis as are the pens where people play with the puppies. We spent a long time there with our dog and can tell you that the staff members are friendly and knowledgeable and take good care of all of the animals. We brought our feisty madam home on the Thursday and on Monday we took her to our vet who pronounced her healthy and told us we had a good one! We are very happy with Poppy and on balance although we spent more than we thought we would, she came to us with all her shots and good amount of guarantees and we didnt have to travel to goodness knows where to see her. Thank you Petland and thank you Lea you were great!

A Private User

Other than the obvious of not giving business to businesses that sell puppy mill puppies: The customer service is horrible, and our is directly dictated by the owner. I formerly purchased all of my pet food there since I buy Natura products and they had a promotion which would give a free bag after a certain number purchased (I think it was after 10 bags). I went on buying like that for years (my dog is almost nine years old, and I always bought her food at Petland). A couple of years ago I tried my dog the new herring flavored food. It upset her tummy and then she refused to eat it. When I went to return it, I was made to feel like a criminal and they refused to take it back even though they could look into my pet club history and see that I had faithfully bought all of my food from them for years. They even called the owner who said no also, despite the product having a money back guarantee. I later called Natura directly and they would have given me a coupon for reimbursement. However, I was really ticked that they wouldnt stand behind the guarantee at the store, so I tried one more time and finally got someone to agree to give me the credit which I, of course, always had intended to use to continue to purchase my dog and cat food from them. That was the last purchase I ever made from them. Fortunately Woofgang Bakery opened up soon after the incident and they carry Natura products and would never sell puppies plus have great personal service. If you have any doubts about pet store pets coming from breeding mills, just go to the ASPCA or Humane Society websites and read their info about the filthy, inhumane conditions of the poor breeders. Or, look at laws being passed in California banning the sales of domestic pets. This is not rantings from vegan PETA members, it is the cold reality of where puppies are coming from.

Lauren

First, I would like to say that the dog I purchased at Petland in Fort Myers is the best pet I have ever had. I purchased my Wheaten Terrier, Bear, from Petland in December of 2015. I visited him several times before deciding to actually purchase him. The staff was very knowledgeable about the animals and products they offer at their store. They were always patient with me even knowing that each visit may not be the day I actually purchased the puppy. I never felt pushed or pressured into purchasing him. Honestly, it was a breath of fresh air for a sales environment. When I did decide to buy my beloved puppy I called to schedule an appointment for the following morning. When I arrived, the puppy was freshly bathed and he had been given a Holiday themed collar. This was an adorable touch. The process from start to finish was easy and painless. I credit that to the management and well trained staff. I have visited the store several times since my purchase in 2015 and I can honestly say I continue to be impressed by the outstanding customer service at the Petland Fort Myers store. During every visit, I am always greeted by the warm and friendly staff. They still answer all of my questions about Bear and new pets I am interested in. In my experience over the last 14 months, I have felt that the Petland Fort Myers store have nailed customer service. I truly believe the entire staff has gone above and beyond to ensure customers are satisfied with their Petland experience. My experience with the sales staff, sales manager (James), and even the store owner has been nothing short of wonderful. I would highly recommend this store to anyone looking to add a new pet to their family or for anyone in need of pet supplies.

Rebecca Sebrasky

Even if these are puppy mill dogs, not buying one wont make any difference. Where do you think shelter dogs come from? Whats the difference? None, really. Any dog has the chance of health problems and behavior problems. It doesnt matter where you get them. I have a champion sired GSD that has a lot of issues, from a well known and responsible breeder. If you want to bash someone, bash the breeders who are not taking care of their dogs. Why bash a store for doing what stores do? You wouldnt yell at a fish for swimming, would you? Of course not. Stores make profits. Thats what they do. Breeders, however, should do it for the love of the animal. Anyway, I got my chocolate Shih Tzu puppy from here about 2 weeks ago. He is extremely smart, and very well behaved. Hes damn near potty trained, great in his crate and already knows sit. He doesnt even need a leash! My other two dogs (a rescue black lab and a champion sired GSD) were not nearly as easy. Max (?) was so helpful and attentive, and when I had to go back for more food the sales manager helped me pick out a treat that my puppy loved and gave me so much information. Theyve been very upfront about everything and I even found the breeder that my puppy came from. They dont hide anything. Thanks for being so great and helping me find the greatest addition to my family.