|Address:||600 Southern Artery, Quincy, MA 02169, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM 9AM–6PM 10AM–5PM|
I was looking for one vehicle (Rogue) they had and one only. Specifically because it had a rare third row option. Utilizing todays car shopping options, I researched online and found the car I was looking for at Quirk. I called Quirk and spoke with Shirley. I explained what I was looking for and described a trade in I had (even gave VIN#) Shirley then tried to fast talk me into coming down and looking at the vehicle I was interested in. I explained how I knew what I wanted and how much I was willing to offer over the phone. I explained I lived an hour away and didnt want to waste anyones time by driving there for no reason. She was more than happy to have "sales manager" Sean call me back. Sean called a half hour later. Sean had non of the information I gave Shirley. I had to go over everything with Sean now, trade, VIN#, etc...Sean talks price and we come to a round about number which I agreed to. I made an appointment to come drive and make an offer on the car (one again, they only had one of the type I wanted). Shirley and I make email contact on 2 occasions (verifying my appointment). I explained I would be there after I get out of work and head up around 3:30. I start the hour drive to Quirk. However now my drive is even longer because of a BAD SNOW STORM. Im running about 10 minutes late. Who calls my cell phone at 3:34 to verify Im coming, Shirley. I tell her Im running late because of the storm, but Im on my way. I enter Quirk, explain I have an appointment with Shirley or Sean. Salesperson brings Shirley out, we shake hands and she passes me back to salesperson, telling me he is one of their "Rogue specialist". I am now asked all brand new questions again. Salesperson has none of my prior info. given to Shirley or Sean. I give him info. Salesperson informs me within a minute, they SOLD that car. Not believing he was correct, I asked him to check again, explaining my correspondence and appointment. He returns and explains the car is sold. Looking out the window at the SNOW STORM I just drove in and now have to drive home in, I cant believe it. I ask to speak to Shirley. Shirley doesnt return to speak with me. Instead "sales manager" Keith (I think he was a Keith) comes over. I go over my whole appointment story. He apologizes. However I am not happy with just an apology. I wanted an explanation as to the reason I made an appointment, spoke with a manager, drove over an hour in a storm, spoke to an associate while I was driving in the storm to verify I was coming in the storm to drive a specific car. Sales manager then blames it on a lack of inventory removal from the internet. I am fine with that, Im even fine with them selling the car, good for them. I am not satisfied that my appointment was verified 3 TIMES, when the car wasnt even there. I would of thought one of the 12 or so people sitting there doing nothing would of been asked to get the car ready for a customer coming in. I say this because there were no customers in the building but me, but plenty of sales personnel (SNOW STORM). Sales manger then tries to appease me and offers me a "left over 2014 Pathfinder" at "100 dollars over dealer cost" if I like it. Thats fine and dandy. However the Pathfinder is at least 5000 dollars more than the Rogue, and out of my range. Then the Pathfinder they bring out is the one with all the options (more $$$). I feel I was the victim of a BAIT and SWITCH. The car wasnt there, they got me into the building, then tried to sell me a much more expensive "left over" vehicle. I asked for a phone call from the "Sales Manager". Its been over 2 days and there has been no attempt by Nissan, to email or call me. With todays easy way of car shopping, you can do all your research online and find what you want and for a price you want. This doesnt work when Dealerships try to use old techniques of LYING and selling you something you dont want. Dont waste your time here. Or do waste your time! Up to you.
2014 Nissan Pathfinder Short story: Go work with Fernando (sales consultant) & Jerry Dao (sales manager), great team to work with, and excellent sales experience. Long story: Last week, I saw a lease deal on a 2014 Nissan Pathfinder. I was coming up to the end of my wifes small suv. I quickly compared the lease deal advertised online with other area Nissan dealerships and found offer to be the most suitable (aggressive) for my needs. I used the dealer website to connect with an internet agent. Melodie from internet sales department quickly emailed me back and set up a visit with the dealership the same evening. I went in the dealership and Melodie introduced me to Fernando. Right off the bat Fernando was very friendly and made me feel comfortable to work with him. Fernando took me for a test drive to confirm that I would want to purchase this vehicle I came to ask about. After discussing my trade-in and Looking at the $ figures I wanted to spend on the new lease, Fernando introduced me to his sales manager Jerry Dao. Before I met Jerry Dao I was not sure what to expect, as I have dealt with a lot of sales managers before. Jerry is very calm, respectful and a great person to deal with just as Fernando was. I was really pleasantly surprised by how they both spoke with me and treated me. Jerry worked hard and gave me a great deal that I felt comfortable with. We shook hands and he told me the car would be ready the next day. Both my wife and I went back to the dealership to pick up her new car. Wilfredo, finance coordinator was as well very easy to work with finalizing the paperwork. No pushy tactics to try to sell me any options for the car that I did not need. My wife and I love her new 2014 Pathfinder, the car rides very smooth, plenty of power and space (we needed the 3rd row seating) the car is pretty well equipped for a base model. One of the things that attracted me to this vehicle besides what I have already listed is that you can switch from full time 2WD (9 months out of the year) to full time 4WD (3 plus months of nasty New England weather). Great flexibility and functionality. I lease cars for myself and my wife so I am leasing cars about every 24 months. (If you get a good lease deal with a good brand that holds its value, I found that you are able to get out of the lease and get into a new lease before the full 36 months terms is up) I have been using this method for a few years. I am happy to have met Fernando and Jerry and thank you for making this experience possible for us.
First let me give super duper Uber kudos to my awesome awesome salesman Yaw Atwereboanah wait better yet YAW ATWEREBOANAH!!!! Here is my story, I went in on memorial day to test drive a car. I am a hairstylist so that was the best day for me to go honestly! I came in the door with my daughter just to look and test drive. I originally was looking for a 7-passenger vehicle because I am planning on adding more additions to my family in the near future, but BUT I have always wanted a Murano. I was kindly greeted by Yaw, and let him know that I wanted to look at the Rogue and the Murano. The Rouge was great just not enough trunk space for my liking, so we looked at the Murano. I test drove the Murano and loooooooved the ride ( I am one that doesnt do well with avoiding pot holes so I purposely drove over everyone I saw... because thats really how I drive) the car glazed over the pot holes of Quincy! I was sold after the test drive BUT I had a 7-passenger on my radar! To make a loong story shorter not short: after Mazda in quincy( if you want to be pressured into a sale), Hyundai ( in QUINCY PLEASE AVOID AT ALL COST SAVE YOUR TIME AND MONEY TRUST ME!!) Hyundai in Norwood unenthusiastic and could careless and Nissan also in Norwood very manipulative and cold ( except the lady at the front desk) I ended back at Quirk Nissan and purchased my 09 Nissan Murano that I always wanted!! Working with Yaw was a very very very pleasant experience, my 70y/o grandmother loved him and my Dad came with ( to have my back but I handled myself pretty well ) loved him also and is thinking of getting a Murano also even tho he is a truck guy, but got the brochure and works for the T, guess who, what where, and why is going to be all the rage at the water cooler... Yaw, Murano, Quirk Nissan, and the impeccable service! I got a great deal and a great salesmen.. If your looking for a car and want a stand-up down to earth compassionate non-pressure sale PLEASE PLEASE PLEASE SEE AND OR ASK FOR Yaw Atwereboanah! I cant rave enough about this place!!! ok now to bash the others!!! just kidding Karma has its way of making its rounds and Yaw Atwereboanah is on the good side of it! I wish him many many good things! GREAT things because he IS that great!! Thanks Yaw Atwereboanah and Thanks Quirk Nissan of Quincy Ma!