Toyota of Braintree

Reviews 3

A

A Private User

I am a first time new car buyer. I had been shopping around at a lot of different car dealerships when I walked into Tufankjian Toyota of Braintree. Eduardo Vivas sat down with me and we discussed why I was looking for a vehicle. At every step Eduardo explained all the options and the pros and cons for each decision. I had walked in with a pre-approval for financing with a ~7.5% APR. Eduardo consulted with the Finance Department and was able to secure me financing with a 1.9% APR and 0 money down!!! I went home with a quote for a couple of vehicles and did some research. I returned the following morning and said - lets do this! Eduardo took me upstairs to their MASSIVE garage of vehicles and I literally picked out the specific car I wanted to buy. While filling out paperwork with Eduardo he was extremely gracious and very informative about each part of the process. He was the perfect balance between letting me know why taking this or that option, or making this or that decision, would be beneficial, while not setting off my alarm that all he cared about was taking my money and sending me on my way. I was also taken care of by Mark McElroy, who worked to ensure that I was getting the best service. I was then passed off to Eric Francke who helped me pick out any options I was interested in and enrolled me in the free two year care program. He was polite, thoughtful, and generally a wonderful person. Next was finance. It couldnt have been more painless. John Celesk attended to securing the financing I had been quoted and completed putting together the final financing package as well as the possible service and warranty options. Like with everyone else I had dealt with he was careful and thoughtful in explaining everything to me and answering any of my questions. They told me I could pick up my new car in a couple of hours. In what seemed like no time at all they gave me a call. My new black 2012 Toyota Corolla was waiting for me. I stopped by the on-site service center to get my inspection sticker and I drove off, as happy as ever. The flow from Eduardo Vivas, to Eric Francke, to John Celesk, all assisted by Mark McElroy was wonderful. At each step I was being greeted by someone who knew exactly what they were talking about. It was all so effortless. I just want to thank the whole team at Tufankjian Toyota for making this first car buying experience not only painless but actually enjoyable. I would recommend this dealership, and these particular representatives to my close friends, family members, and probably complete strangers on the street. When I am ready for an upgrade, I will be returning here. Thanks!

A

A Private User

From the second I walked into Tufankjian Toyota of Braintree, I felt like I was going to be taken care of very well. Though I could tell he mustve been working hard all day (my father and I showed up at the 11th hour on a week night), I was delighted to be directed to Eduardo Vivas on the sales floor. He was polite, extremely respectful, and took in the information I gave him for what I was looking for in a car & told me what would work best for me. I figured I would have to buy a used car, but to my surprise there were 2011 Toyotas left on the lot that were cheaper than many of the used vehicles and, well, they were brand new! Doesnt get better than that. After much discussion about how to make my credit better, it was looking doubtful that I would be approved for financing for a new car, but Eduardo consistently reassured me (even calling me to check up after my initial visit), saying "we will get you a car no matter what happens, dont worry". I was so relieved I wasnt dealing with a company that was just trying to get money out of me while passing off a barely-safe, barely-running car to me. I came back to the dealership a week after first showing up there, and I had not only been approved for financing, I was also given the exact car I initially test-drove, and--thanks to the business manager Walace pulling a favor for me (he said "I like to see good things happen to good people, and I can tell youre a hard worker")--I was given a financing rate that usually is reserved for those with better credit. Walace also helped me decide what additional insurance features I could put money towards so that in the long run, I will always have a car and will never be stranded. I drove off in my new 2011 Toyota Corolla that same day, after having the car registered and inspected ON the premises. I am so grateful for everything that Eduardo and Walace and everyone at Tufankjian did for me. You really took care of and helped not only me, but also my family, as now we can all relax and wont have to worry about how Im going to get from point A to point B. Its easy to see that this company has been shown enough love and kindness in their years of business so that they can pass that on to their customers. Youve also given me the chance to prove (to the people in the paper business) that I am financially secure for my future-- that alone will have me thanking the Heavens for your faith in me for decades to come. Thanks again, Tufankjian & Family.

A

A Private User

My experience at Tufankjian Toyota/Scion of Braintree can be described in one word: amazing. I have known Mike Hankes for a few years now, and he is the reason why I purchased my second Scion at Tufankjian. This is also my second car from this dealership, I previously bought my Jeep Grand Cherokee from them which I now traded for the 2011 Scion tC. This time around, my experience was excellent. Mike quickly assessed my trade, which normally took me a few days at another dealership, and had me test drive the car I wanted within minutes. I knew it was the car I wanted, so instead of sending me on my way to think about it, Mike took the time out of his busy schedule to sit me down and start the process. From here, I must go on to explain how crucial Walace Langames role was in this. Walace had helped me obtain financing in the past for my Jeep, and he gladly approached me with a smile for this purchase as well. He remembered me, my family, and my past purchase, and immediately told me he was going to do all he could to get me into the 2011 Scion tC. I thought this process was going to take days due to various reasons, but Walace immediately got on the phone for me and started the process right then and there. He was in contact with me via my cell phone for the next 24 hours, he contacted my college from where I graduated to obtain a school transcript to save me some money, and he even was in contact with my family in New York with regard to changing my NY license plates to MA license plates. One would think this entire process would take a week, but I was in my brand new Scion the very next night! Walace was in constant contact with Toyota corporate peoples, and he told me several times he thinks I deserve the car and would do anything he could to make it happen. And he did. Walace is a tremendous asset to the dealership in Braintree, and from now on I will send all my business to him. Mike Hankes has become more than just a salesperson, he has grown into one of my closest friends over the past few years. These guys are a great dynamic duo that I will always send business to. They have earned a customer for life, I will even have my family in NY purchase their next Toyota or Scion from these guys all the way in Massachussetts.