|Address:||217 Welch Ave, Ames, IA 50014, USA|
|Working:||9AM–3AM 9AM–3AM 9AM–3AM 9AM–3AM 9AM–3AM 11AM–4AM 11AM–3AM|
Five stars for the cookies (they are delicious!) and ZERO stars for the female manager who "helped" me this evening. I had a very frustrating experience trying to order cookies online and by phone (15 minutes and multiple tries with no results), so I arrived at the store to purchase my cookies in an unhappy mood. I complained about the issues Id encountered and explained that I knew this was not THEIR fault (the people behind the counter), but the manager had a real chip on her shoulder and told me not to attack her staff. I explained the problems I had (my address is nowhere in their database), and she said, "Well, Ill have to see if we can do something about that... or I guess youll just have to drive to the store when you want cookies." I was thinking to myself, "Hmmm, if youre SERIOUS about trying to resolve this problem, then you might want to write down my address so, you know, you could CHECK ON IT. But she was obviously annoyed with me and had no intention whatsoever of helping me in a professional manner. Maybe she was having a bad hair day, maybe shes just unskilled when it comes to customer service, but I always teach that when you have an irate customer, the most effective, helpful and professional thing to do is DE-ESCALATE, show a little sympathy, ask questions, at least PRETEND that you give a rip. Instead, this individual did a really good job of pouring fuel on the fire and winding me up even more. As I left the store she was actually TAUNTING me, "Hope you have a great night!" I WANT to say that I hope she gets fired, but instead I will say that I hope she opens her mind and learns some people skills. If she stays on her current path, I predict a future of limited employment options.
The last couple of times Ive ordered from here they completely got my order wrong, either I was supposed to get 12 and only got 8 or I got 12 but they completely messed up the order. It takes about three hours to get a "fast" delivery. When I called to ask about my cookies they apologized and gave me a coupon for 6 free cookies, if I spend 6 dollars, only when they deliver and then when the coupon that was supposed to last 150 days but wouldnt work within the first month and they wouldnt honor it. Do not order from here.
So sad I was having a great night and in had a sweet tooth, I call 3 times. First they say it be 70-90min and then call again and they sorry sir your order will there in a 30-40 min. Finally they got the nerve to say that the driver said he call me and my phone has been on me waiting for a call. That driver just lied so he wouldnt bring my order and like i said I was having a good night I probably could have gave them a nice tip or something smh nope nun!!!!!
This insomnia cookies sucks. Ive placed 3 orders there and 3 strikes your out.. first order came 2 hours late after already waiting an hour and a half for the original delivery time. 2nd order came on time but missing two cookies; we complained, got a "free" 6 cookie coupon. 3rd order; tonight. They wont accept the 6 cookie coupon because no one working is smart enough working to read the coupon and type it into the computer. And the order is 25% wrong. 3/12.
Very disappointed in the customer service. Ordered cookies online, werent given all of them. Called customer service were given a coupon for 4 free cookies. Tried using coupon, wasnt accepted. Called again, spoke to a VERY ride employee. Have to spend money to get the free cookies that werent given to us the first time. The horrible customer service outweighs the taste of the cookies.
Came in around 7:45 looking to get peanut butter chip cookies and the manager said they were out. Unfortunately I had a driver waiting outside who couldnt find a parking space and couldnt really wait 7 minutes for them to be ready so I politely declined and the man at the register was incredibly rude about it. I am a regular here and have not seen this man before. Really disappointed.
The lady that helped us was SUPER friendly. It was our 1st time finding this place and she was so nice and helped us pick out a desert that was just PERFECT. Still warm and fresh even this late in the day. 10/10 would come back again. Yummy!!
Great cookies, but I tried three times to get a batch to my college student. I basically paid $12 to make three phone calls and have my son wait in his dorm at a specified time. Unfortunately, thats it for us.
Got a cookie a la mode with moosetracks ice cream. Moosetracks was near empty and instead of the employee asking did I want a different flavor ice cream, gave me a half scoop of ice cream. Not worth the $6...
Outside of the average college students price range ($10 for six cookies? really?) The staff is generally nice, but that doesnt make up for the weight loss to your bank account
The staff there working today was so patient and helpful as this was my first time going there and it was tough making up my mind. Thank you! Great experience!
The stuff is good....timings are great.....but took to long to deliver........also spelled my name entirely wrong on my bill...i am upset
Best Smore cookie ever - great staff fast service - even apologized for us having to wait for 1 minute will be returning !
Insomnia Cookies of Ames, Iowa is fantastic. The cookie choices and prices are great. Staff is knowledgeable and fast!
Great place for that late night sugar craving but diabetes will follow because everything is really sweet
Awesome cookies, great hours, and delivery are all perfect, but I think the prices might be a tad high.
They have decent cookies and ice cream. I think it is the best place to go near campus.
They deliver very early in the morning, which is great! No gluten free options though
Cookies are amazing! Prices are reasonable, but they dont always deliver on time.
The cookies are delicious and fresh. Ice cream sandwiches are great too!
Nice place to satisfy your craving for ice cream and cookies!
It took us 45 minutes to get cookies delivered to our dorm!
Delicious cookies and the best vanilla ice cream anywhere.
A warm cookie so good you drive from nebraska for it
Literally going to be the death of me in college
Tad expensive, but the cookies are killer!!
#macademia #cookies are the #food for #Gods
If you need a good cookie this is the place
Absolutely delicious and fresh every time!
Great cookies and they can deliver
Snickerdoodles. Warm ones. Mmmmm.
Good cookies, but very expensive
Best cookies you could ever find
Best damn cookies I can get.
Good for a late night snack
Great selection of cookies
Good but expensive