Pearle Vision

Category:	Eye Care Center
Address:	32987 Woodward Ave, Royal Oak, MI 48073, USA
Phone:	+1 248-549-9080
Site:	stores.pearlevision.com
Rating:	4.3
Working:	9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–6PM 9:30AM–6PM Closed

Location

Photos 37

Reviews 5

Cassidy Hiller

I have gone to this location for two years now. Both times I had an eye exam and got new frames and lenses. The first time I went there I decided to add on an anti-scratch coating to my lenses, and within two weeks it had worn off. I then took my glasses back to ask them about it and they claimed that my glasses must have been a part of the "bad batch" and they would fix it. Although it was polite of them to fix it at no extra charge (because it was their fault), I couldnt help to wonder why they didnt attempt to contact me if they had known that there was a "bad batch" of coating and that they would need to be repaired. After the coating was fixed, less than six months later the lenses scratched really badly, so I took them back to see if they could be fixed and the woman that was there said the entire lens would have to be replaced and that I would have to pay for it. I was obviously not happy about that so she told me that it "isnt that bad" and that I should "just suck it up" until I could get new glasses. So that is exactly what I did because I was not going to pay for the repair. The year after that I went back hoping that I would have a better experience. I did not. Once again I ordered new glasses and frames. When I went in to pick them up they looked perfectly fine except that they had to be adjusted. The woman adjusting them then came back and told me that my frames were "defective" and told me she would have to order me new ones. I then noticed that a part of the frames was warped and disfigured. Considering there was nothing wrong with the frames when I first saw them I can only believe that she heated them too much when adjusting them and ruined them. I then waited for a few weeks for my new frames to arrive (which she told me would only take one week), I finally called them to see what was going on and they claimed that the frames (would be here in about a week). They finally arrived and I got the new frames about three weeks after I initially went in. Most recently I went in because the spring hinge on one side of them completely fell apart and I couldnt wear them anymore (keep in mind that I havent had these glasses for even a year). They refused to try and work out an acceptable solution to fix them, and started listing off the prices of getting new frames. After that I politely told them that I would be taking my business elsewhere because there have been too many problems, and I will never go back to a Pearle Vision again.

Sarah Nowaczyk

I went into Pearle Vision today to get the nose pads on my glasses repaired. I had never been there before but figured it was a simple fix and it was on my way home from work. It should have been a quick 5 minute fix. However the girl behind the counter was having difficulty getting one of the old nose pads out. Instead of her asking for help she continued to complain about it and kept yanking on it harder and harder. It got to the point where my glasses flew out of her hands and she broke the piece that holds the nose pad onto my glasses. The girl wasnt even apologetic! She kept repeating that it was on there too tightly. Being I was obviously upset, the other woman working finally said she was sorry and that they could offer me half off a pair of frames. Half off frames is basically nothing when I would have to pay for lenses and an exam. Especially considering my glasses were fine when I got there. I will never go there again! It was very unprofessional the way she was yanking on my glasses and then looked at me accusingly while complaining that the pads were tight, as if I had messed with it on purpose. So now I am out of a pair of glasses. Edit: After complaining to corporate, they did own up to their mistake and gave me a new set of glasses. After spending time there, I like that they have extended hours, but I feel the people working there arent that knowledgeable about glasses as I am used to. They are also very busy, so get used to waiting around. Also, if you ever call be prepared to be placed on hold multiple times and have multiple people pick up the phone asking if you have been helped. If you say you have, you will be placed back on hold and forgotten about.

Angela Simmons-Perry

This is, by far, the best place to get your eye exam and eyeglasses. We started going to this staff group when they were DOC in Northland Mall. We loved all of the staff then and we followed them when they became Pearl Vision and also when they relocated to Royal Oak. Were especially fond of Hope. She is the absolute best. Over the years, she has memorized our likes and dislikes. So when my husband, my daughter, and I come in, she already knows that my husband is going to look at every pair in the store. And she has no problem with that at all. She knows what brands my daughter and I like. What I like is that before we even get there, she has already looked at our brands and picked out a few that we might like. She shows us the whole show case and waits to see if we pick what she picked. We are always on the same page. She checks on my husbands selections regularly. She is comfortable enough to give her opinion. We really appreciate that, because so many places will let you walk out of the store with stupid looking glasses, that do nothing for your face. Hope always helps us look our best and she makes sure we get all of our discounts. Hope has a great personal style as well. She always looks professional and stylish. Thanks Hope for always helping us to look our very best. And thanks to the person who hired Hope.

Rose Boldt

I had been a customer at Pearl Vision since the location was D.O.C., and left, unhappily, because they no longer took my insurance. I recently went back because I couldnt find an eye doctors office that I was happy with, and I no longer needed for them to accept my insurance. Dr. Learman was the reason that I went back. I had not been impressed with the service there otherwise, but Dr. Learman was one of those doctors that went above and beyond in his service and expertise. I found it very impressive that when things got busy he would jump behind the counter and roll up his sleeves, not stay in the back, thinking hes too important to do that job. The service otherwise is OK, nothing that stands out as above average; but if Dr. Learman left that practice to open his own, I would be one customer going with him.

A Private User

I feel like Ive compromised all of my integrity by giving this place even one star. This place is absolutely horrible. Both my girlfriend and I went here for glasses and contacts. We were told that they would arrive on our doorstep in three days. Here I am a week later and about to embark on a month long tour of the united states (we are performing artists) and they have failed miserably to give us the products that we have paid hundreds of dollars for. Weve called every day for the past 4 days and the same response has been given: "They should arrive today or tomorrow." These glasses and lenses are paramount to our success as musicians as we need to read music. I cant believe I ever put any money or time into a place this incompetent. Avoid this place at all costs.