HomeGoods

Category:	Furniture Store
Address:	13580 SW 120th St, Miami, FL 33186, USA
Phone:	+1 305-251-7237
Site:	homegoods.com
Rating:	4
Working:	9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–10PM 9:30AM–10PM 11AM–8PM

Location

Photos 100

Reviews 17

Carrie Cheerbow

Dear HomeGoods, On October 18, 2015 I went into your store in Miami, FL at London Square and purchased what I thought was a queen sized mattress pad. When I got home and opened the package it was actually a blue flowered quilt. Much to my surprise it was folded in the packaging so you could not see any pattern and I believe I was purchasing a Sealy Posturepedic memory foam mattress pad in a queen size for $49.99. I do not live terribly close to the store and was unable to immediately return to the store. The following week I was near the store but was unable to find my receipt, it took me a few days to get the transaction statement from American Express and I went back to the store on November 3rd. I explained the situation to the cashier and she brought the cashier supervisor over to speak with me. The supervisor was kind enough to take my card transaction and find my receipt in your system. She then explained that she needed approval from the store manager to take the item back because of the discrepancy between the item in the packaging and the label. The store manager came over and stated she was not able to take the item back because they "would not have sold this in this package". I explained that I believed I was purchasing a mattress pad and there was no way for me to see the pattern to know it was wrongly packaged. She stated "you should have known the difference because mattress pads are white and this is cream colored". I was very confused and again explained what was inside the packaged was not what was labelled on the outside, and that I came to the store to purchase a mattress pad and not a quilt. The manager replied "I can not take this back because we absolutely did not sell this to you". At that point I realized she was accusing me of trying to return something they did not sell to me and I was very shocked to say the least. I understand that there are people in this world that are dishonest, I assure you I am not one of them. If I was a dishonest person I could have gone in and placed the item on the counter and requested an exchange and never brought it to anyones attention that the item was mispackaged. I am extremely disappointed that your manager never offered to review security camera footage or assist me in anyway to obtain the item I thought I had purchased. Since it appears I am stuck with a quilt I do not need or want, I am choosing to bring it to a homeless shelter, but you have lost a customer for life. Carrie Jensen

Ralph Rojas

This place is ALWAYS busy with huge lines to pay, but thee HomeGoods side is full of treasure. Great deals and good prices on quality merchandise.

Danny Estevez

Some great finds for your home. I always pick up my bedding and random declarations here. You can also find some dry foods at good deals.

Andrea Camelo

Todo es de muy buena calidad...Me encanta!

Fatality Miami

I always go to shop there, There is always a line at the cashier, Always new things every week And friendly staff always

Charles Zachritz

Excellent HomeGoods location. A little on the smaller side because it shares with TJMaxx. Line is usually awful.

Flavia Aguilera

Very good stuff and very good services also good stuff for your animals big aisle fir dogs