Team Mancuso Powersports Gulf Freeway

Reviews 4

OA

Oak Farmer

I got a pretty good deal on a motorcycle, but the rest of my purchase experience was very negative. Every time I came in to the dealership I called ahead of time to let them know, but they made no attempt to have anything ready for me when I got there. In fact, every time I went in they didnt start preparing my paperwork until a significant amount of time AFTER I had already arrived, despite there being no other customers in the shop or being helped. I was never offered water or a place to sit (and the seating area, consisting of a small circular table and 4 chairs, was always filthy with old food and trash) and was left wondering if any progress was being made while the salesman I worked with wandered around the shop and chatted with other employees and visitors. The day I came to pick up the bike (again I called ahead of time) it was obvious that nothing had been done prior to my arrival. The bike had not even been moved, it was still dirty on the sales floor, and not entirely assembled. After completing the final set of paperwork, I begrudgingly (as it was a long drive for me and my co-signer) offered to come back the next day to pick up the bike, because it was nearing closing time. The next afternoon I called ahead and let them know I was coming. An hour into my drive, as Im about 10 minutes away from the dealership, they call and tell me that a part is missing from the bike and it would be unsafe for me to pick it up. This tells me a couple things. One - that they made no attempt to service my bike until after I called, despite having spoken over the phone and face-to-face at least 3 times regarding the time I would arrive to pick it up. And two - that they scrambled to cover their asses and find the missing part before I arrived, instead of calling me back straight away and explaining the situation, which would have saved me 2 pointless hours of drive time on a weeknight. A week later I made the trip back, after calling ahead, to finally pick up the bike. When I arrived they requested completed paperwork they had never given me, and a copy of my co-signers drivers license as if we had already spoken about it, but we hadnt. So I had to call my co-signer and obtain the copies and have him walk me through his portion of the paperwork over the phone. Finally everything was completed and they released the bike to me, only for me to realize immediately that one of the headlights was burnt out. So not only had they began assembling and cleaning the bike at the last minute (or at least tried to), TWICE, but they still failed to spot an obvious flaw. Either that, or they saw it and chose to ignore it. And throughout this terrible process the dealership thought it appropriate to gift me two large chocolate cakes. What makes them think that a grown man making a motorcycle purchase wants not one, but two chocolate cakes? I assume they wanted me to share them with friends and family, and to get some free marketing out of their logo on the box. My girl and I ate a slice to celebrate not having to deal with these people anymore then threw the rest in the trash, which is exactly what the customer service at this dealership is - trash. Despite my warranty, Im inclined to take the bike to another shop for any necessary repairs due to the deplorable service received at Mancuso. And their reputation precedes itself with numerous other negative customer reviews about their repair shop.

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A

A Private User

Service SUCKS! I brought in my bike for an oil leak, which they said was the valve cover gasket leaking. It was under warranty. Later, they called to say that the spark plugs were bad, it needed a new air filter, and the back tire had a screw in it and wasnt holding air. They said the cost would be $450. So, I told them to go ahead and do it. It took them a week to get the air filter since they didnt have one in stock. When I get my bike back the speedometer was cracked, the oil was overfilled, and the radiator bracket rubbed a hole in my radiator, which is now leaking radiator fluid. I called the day I got it back, and they said theyd have the general manager call me. After a couple days of not hearing anything I called back, and they said they would get a hold of me in a couple more days. A little more than two weeks after the first time I called they finally called back to set up an appointment for Friday June 10, 2011. Right before I leave they called to say that the general manager wouldnt be there, and I have to wait to set up another appointment. They caused more damage to my bike, and it is worse now than when I brought it in. It still needs to be fixed and they dont seem to care that I am unhappy, or that they made a mistake. They dont have any sense of customer service, or they would be trying to reimburse me for the mistakes they made.

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JA

Jahn Humphreys

Just bought a 2016 Indian Darkhorse from these nice folks. Kenny, my salesman, work really hard for a about 2 months to close the deal. I doubt he made much in the way of a commission. I got what I think is a good to great deal, so much in fact I almost felt guilty. OK not really. Also, without Daniel, the manager, and Shawna, the sales manager, Kenny couldnt have put the deal together. Heck, they even delivered the bike to my home at no charge. I am looking forward to a long and win win business relationship with Mancuso Powersports Gulf Freeway. Additionally, I decided to customize my Darkhorce and bought about 3K in parts, from Stage 2 Cams and air cleaner, fender rails, fender tips, running lights etc... The service department seemed too be taking too long for the work being performed. Some of the work was under warranty some not but ultimately got things sorted with them. My point is that while issues come up its how the issues are handled that makes the difference and Team Mancuso Gulf Freeway handled the issues with time delays and costs extremely appropriately. Go on James the Service Manager for personally taking the lead on my bike upgrades. Additionally, Glenn the parts man was extremely helpful and definitely knows his bikes and the parts that go with them.

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OZ

Ozzie Rios

Service dept is horrible and are crooks. They have lost me as a customer forever. Took my spyder for some warranty work and after having the bike for about a month they decided to call me and tell me that they are voiding my warranty because I had leds put on the bike. And the cost of the repair would be 2K to change out the wiring harness. I asked if they change out the wiring harness and that is not the problem then what? Then he would have to change out the DPS and that would be an additional 2K. and if that wasnt the problem i would be 4K in the hole with the same broken spyder. So I told them I would pick up the bike and take it somewhere else. He then tells me there is a $100.00 fee. They refused to give me the bike back until I paid the $100.00 my argument was It’s under warranty. Well I took it down to another can am dealer down the street la marque location and they had no problem fixing the bike and even had to get BRP involved to help trouble shoot which this dealer did not do. Come to find out the problem was the vcm was bad. NOT the wiring harness or the dps. Something that is covered under warranty. Cost me $0.… so the gulf frwy location was ready to charge me over 4k to change out parts that didn’t need to be changed. Platinum dealer status means NOTHING!!!

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