Category: | ATV Dealer |
Address: | 2850 West Southwest Loop 323, Tyler, TX 75701, USA |
Phone: | +1 903-595-6288 |
Site: | broadwaypowersports.com |
Rating: | 3.8 |
Working: | Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed |
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Seth Price
- Had my bike towed to Broadway to have worked on the next day that they were open. Come to find out that it was looking like my old battery was bad and that maybe the new one that I had put in just did not have enough charge to turn it over. Asked them to do me a kindness of bringing it inside and charging the battery for me while I was at work, so that I could come and get it and just GO. I did not even have to convince them to do so, they just jumped right in an offered to help me out, them with nothing to gain but a happy patron. (No charge) They spent a bit of time and effort to help me and that motivates me to come back again. (If they treat me like this, someone who is not giving them money, then I feel that they will treat me AND my bike even BETTER when I am!) Thank you, Trey (Service Manager) and crew -Minor complaint (One star lost): I left my bike in the parking lot overnight in the rain. I had read stories on the internet of how if left out in the rain, water can get into the gauges etc. I covered the gauges and handlebar switches etc with Wal-Mart bags. One of the guys in, I believe, service, asked my why I did that. I mentioned to him what I just said and he said something to the end of, "Well...you know that those are all sealed, right? You shouldnt believe everything that you read on the internet...." Thats all fine and dandy, but his tone and the way he put it across insulted my intelligence and it was clear to me that he was try to come across as superior and more in the know than I...Silly, really. Like.....why?? Totally unnecessary.. The way to tell someone that is, "Hey brother, I noticed that you covered your gauges etc on your bike, mind if I ask why? *Insert my answer* "Oh, I see. Well, in my opinion, what you read isnt necessarily true. Honestly, for your info in the future, you wouldnt have to worry about covering them up. Theyd be fine. Theyre very well sealed. *Warm Smile*" *Ok, cool, man. Thanks for the info!* Man...let a guy have his dignity if he does something silly/unnecessary..Dont point out his flaw and imply that hes wrong for believing what he read.. That said, its a parts/service area in an automotive/powersports business. In my experience, this kind of attitude is par for the course for those areas. I was a little irked, but was not surprised. The younger guys that are employed are not usually known for great bedside manner...(Side note: I talked to two or three separate people when I picked up my bike and they were all quite genial!) All in all, I will continue doing business here. I appreciate them going out of their way, as they certainly did. One persons comment does not represent the entire business, but it can be all that it takes to sour the entire experience. Id encourage the management to keep an eye out for and coach any of the guys when they see this attitude crop up. There is some room for improvement there. Iron that out and your business will be on fire/ banging on all cylinders! Thanks again, Trey!
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Michael B
UPDATE: They have since made everything right. We have received nothing but the best service since this incident. I believe they just had a bad patch of employees working at the time. Original post: The services department is AWFUL. We purchased our NEW Can-Am Outlander L there a month and a half ago with the full 5-year warranty. The first time we ever took it out to ride, it ran extremely hot and even started to melt/mis-shape the left side panel, toward the back near the seat. It no longer runs as hot as it was, but we still took it up to the services department to request a new side panel through the warranty because this is not supposed to happen with a new ATV. We were told that the panel + heat tape would arrive within a week and they would call us when it was time to bring it in for the repair. It is now a month later and all they have ordered/received is the heat tape and a new "warning" sticker. I am still waiting for them to ORDER the panel, which is what I have been told they were doing while I was on the phone with them for 3 weeks in a row now. We have purchased our own heat tape to temporarily fix the heat issue, but Broadway Powersports has YET to do their part. The customer service has been absolutely terrible. It is nearly impossible to get an update on the status of the order and when told that theyll get back with me in a day or 2 days, they NEVER do. My husband and I have had to call them multiple times EVERY week just to get an update, which is ALWAYS the same. Trey, the services manager, has even lied to me multiple times on the phone, saying the panel is on its way and HAS BEEN ORDERED. Then, four days later when I call to check on the arrival, it turns out that STILL nothing has been ordered. Every time I address this, hell try to blame it on staff that he recently had to fire. However, it is very obvious at this point that he is not doing his part either and could care less about his customers. If I had known about this issue before we purchased the ATV, we would not have even considered purchasing from them. -Megan B.
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BRANDON MAYS
I cant begin to describe how horrible this place is. I had my bike in for service. Took over a month for a recall repair and full service work. First off, they leave bikes, jet skis and anything else for service OUTSIDE when its not in the shop being worked on!! So need less to say most of my bolts and my chain rusted. Second, they dropped my bike on its right side. It was obvious because my frame slider on that side was full of clay and the body has scuffs and scratches down the side! Third, I had them add a Power Commander to the bike and they couldnt figure out to properly install it. Now I have an F1 error on my display all the time. The service manager tried to tell me some lie about how that was typical of Power Commanders on sport bikes. Which turned out to be a complete lie after I took my bike to another shop. The worst part about this is, their staff wouldnt own up to any of it. Including the service manager Tray. They claim of course that all the damage and rust was there before it came in. Which is is obviously the go to excuse for all sleezeball mechanics. Do yourself a favor and save yourself a lot of headache, never take anything you own to Broadway Powersports.
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Tommy Smith
The service department is extremely poor. The service manager is NOT on your side for any warranty work! He will start out sounding like it is not a problem, then get more shady each time you talk until you are the one stuck paying what should have been warrantied. And when they say it is fixed, check it out thoroughly. I found every time I was called to come get my side x side, there was something else put together wrong and was not working properly as it was when I first dropped it off. I ended up taking my still broken machine elsewhere to have it fixed right. Also their service prices are double come to find out. I would not advise this place for any service on side x sides at all!!! Way too many red flags here! Move on!!!