British USA - Gulf Coast BMW

Reviews 8

DA

Daddy Buzz

On balance over the years Ive had a positive experience with this dealership. I do a great deal of my own service, so my interactions with them as of late have been for a few maintenance issues I did not want to tackle. Sales: Big turn-over in sales. I worked with Jim Vagas twice (purchased two bikes from him) and it was a decent experience. I believe he has moved on. I know nothing about the current folks, but one of the new salesmen approached me and confessed he knew noting about BMW motorcycles and didnt even ride. I overheard the other tell a customer considering a BMW for the first time that if he did not have all of his maintenance done there, it would void his warranty (which is bullshit). Parts: Good experience here. Ive never had a problem getting what I need the first try. Service: I like the lead technician, Rick. He really seems to know what hes doing, although he did leave the dealership to work elsewhere but he has returned. The current service manager, Nick, is okay to deal with (those in the past were real jackasses) and although undeniably overworked he has gotten me in fairly quickly when Ive needed service. In the past (under different service managers) Ive gotten my bike home only to discover bolts missing and parts damaged or broken (that only they had touched). Ive not had any problems with the current crew.

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RE

Reg Spates

My objective was OB diagnostic concerning specific reasons for consistent brake failure light on my 03 1150 RT ABS w/55k miles... my result... the service bill for $47.50 labor with a note... Need to determine why the bike is not communicating with diagnostic computer to fully determine why the brake failure light is on consistently... several points of speculation were noted... I would have appreciated being told about the communication problem with the diagnosis system. Speculation exhaustion was my reason for being there. I did get the opportunity to meet with Steve on the technical advancements on the newer bikes. I am still determined to get the BMW computer diagnostic concerning my ABS system. I did not discuss the matter with Steve at the time nor was he aware of the situation to my knowledge. I shared with him that I am a straight-up "Distance Rider" Not really sure what to think about the encounter. Old school Rider from 1970 Harley Davidson Sprint 250.. H1 Kawasaki 500... Z1 900 Kawasaki... first and second generation Yamaha VMAX and now these BMW RTs

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CH

chris willis

Man, am i sorry I didnt buy my bike here. The customer service in the service department by Danny and all of those guys was phenomenal. I had to bring my bike in for recall and even though I didnt purchase here, the dealer I did purchase from drove me here with poor service. I was actually called back like they said, I was greeted by every single person in the store I believe. Even the customers were friendly. I will continue to get my bike serviced here and when my wife gets ready, we will buy her bike here. They have made a customer for life. If you dont believe me, take a swing by and just walk in and look. See for yourself. You know that feeling when you talk to a service person about bikes, you get the "he knows his s$%#" feeling. Thats the feeling I got from parts to the apparel lady to the vintage service guy. Not very common to see this kind of place anymore. Refreshing.

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MI

Mike de Haas

Terrible experience. Gulf Coast established and replied to me with a deal and set price on a 2009 BMW R1200R. I requested reasonable back up information that included maintenance records and a bill of sale to be sent to my office. The bike was being shipped to Florida and then to the VI, and I had shippers lined up. I spoke with their office manager to make sure all paperwork was in order, and they emailed me that day to tell me the deal was off due to "too much involvement" and "international work", even though their responsibility ended at the sale of the bike. My opinion is that they regretted their offer and were looking for a way out. I spent considerable amount of time lining everything up and am very glad I did not wire funds as they requested I do. I would never do business again with such a myopic, self centered group that does not hold up their end of the deal.

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SI

sith yangsan

brought bike in for battery replacement, mechanics told me the factory warranty was going to expire in 2 days, left it there for the systemic R1200gs cylinder head clicking sound, ~$3k worth of warranty-paid work later they give me my bike back all fixed up, all they asked for from me was a signature. and the Triumph dealer lady next door sold me a 5 year extended warranty / pre-paid maintenance plan to the tune of about $1500 bucks, fender-to-fender, every nut bolt and wire covered. talking to the BMW parts department will raise your blood pressure, but the maintenance department made me feel like dropping my kid off at the doctors office and they hand him a lollipop and gave him a balloon. warm-and-fuzzies abound.

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GL

glenn mccain

The absolute worst buying experience/customer service Ive ever had. Attempting to make a purchase from out of state, I was told by Jim Vagas "Look its not our fault you cant come in to see the motorcycle thats your problem!" Shocked by his response I apologized and politely asked if I could be helped by another associate, Jim became outraged and stated "Ive been selling motorcycles for twenty years and you arent going to go over my head!" Have things changed so much in those past 20 years that this is how BMW treats their potential clients?

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JO

Joel Chapa

Awesome customer service!!! Maty was informative and explained in detail how to use every feature on the motorcycle I was interested in. He explained some basic features on my new K1600 GT before my test ride, and the rest when I got back. They made the purchase process quick and easy. Great prices and great trade value for my motorcycle. He even had my GPS set up for my ride home and gave me directions to the nearest authorized service center. I have to say, the guys and gals at the British USA-Gulf Coast BMW, made this the best motorcycle purchase experience so far. Thanks for everything guys and see you next time I upgrade!

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DO

Doug Richards

Great Service Department!! I work on my own bike, but I messed up, I was getting ready for a road trip in a week or so and thought through my screw-up I was not go to get to go, I took my bike into Gulf Coast service and the folks there made me feel that it wasnt that big of a problem, I dropped it off around 4pm and by 6:30 the service guy called me and told me it was ready and they had fixed my mess up. I asked them to change the oil while they had it and when I picked it up all the charges were for the oil change and a time spent fixing what I messed up. Good guys...very up beat and positive

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