Category: | Eye Care Center |
Address: | 90 Pleasant Valley St #250, Methuen, MA 01844, USA |
Phone: | +1 978-683-2020 |
Site: | stores.pearlevision.com |
Rating: | 2.9 |
Working: | 9:30AM–7:30PM 9:30AM–7:30PM 9:30AM–7:30PM 9:30AM–7:30PM 9:30AM–5:30PM 9:30AM–5:30PM Closed |
MA
Marti S.
So apparently no one works here. Ive called 9 times in the past 20 minutes to have it ring each time for 2 minutes and just keep ringing, no answer. Its 1:30 pm on a Tuesday, must be rush hour. The only reason Im even calling is because I had my lenses replaced by them and ever since then my glasses have given me terrible migraines. I think either the prescription is wrong (even though I gave them the correct one and they took over a week to order it) or its the coating I paid extra for and its just awful. I want them returned and/or fixed, sadly that cant happen if NO ONE EVEN WORKS THERE. Bad business.
LI
Lizabeth Morales
So I wen in 3 weeks ago for an eye exam and to be prescribed glasses. When I was done with my exam and picked out my eye glasses, I was told my glasses would be ready to be picked up in 2 or 3 weeks. Well I called right now since its been 3 weeks, and now Im being told it take a month to be picked up. You know I really need my glasses so I can see when Im driving! I would have been better off getting my glasses from wal mart! I think after my 1 year prescription is up, Ill be finding a new place to get my eyes checked and glasses. Dont lie to your customers. Be honest please.
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Vivi Santiago
Im giving 1 star due to the lack of knowing how to adjust glasses. Ive been going there for 2 yrs. The only person that adjusted my glasses perfectly that worked there was a young woman named Lois. All the others that work there make my glasses worse each time I go in. Today same thing. Everyone shud be fired or retrained to know how to adjust glasses! I will not be goinh going back to pearl!
JU
Justin Sabourin
I thought the exam was ok, but the Dr. there only writes prescriptions for 1 year instead of 2, which I didnt realize until later. Obviously shes trying to make you come in more often. My insurance only lets me have an exam every 2 years, so now Im stuck waiting a year so I dont have to pay out of pocket. Ill never go back there again. Go to someplace better.
AB
Abigail Cullen
I have been going here for years and never had a problem. The girls are very nice, not salespeople like other places. The doctor is very thorough and straight to the point. My glasses have been made in an hour promised and I have even ordered contacts right over the phone with them. GREAT PLACE!
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Steve Harris
They do not honor the on line schedules even after an email confirmation that the appointment is all set. So an additional vacation day must be taken to make the appointment I had confirmed. Not very nice and no effort to make additional concessions to make up for the fact.
A
A Private User
Awful doctors. I have a simple prescription and they could not even prescribe it. Doctor Janette Liu, let me see, has no clue how to put contacts in or check your eyesight. The only normal person who works there is a customer service girl.
K.
k.c cooper
I go here and i bring my children as well. Not one problem, called for a new pair for my son last week. Got the call today, will be picking them up in the morning!! Love your speedy services!
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Mohammad Yamin
I received a prescription that I dont believe is right. The service desk was not trained well for customer service. Anyways, I need to take the glasses to a different shop to be replaced.
MI
Mike LaPlante
I have been going to this location for over 5 years without an issue and anytime I needed something my request was filled with excellent service.
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Wesley Hansen
No problems here, nice optical with great staff and Dr