Nissan of Bowie

Reviews 3

RE

Renalda Bethea

NEVER AGAIN! DO NOT PURCHASE FROM HERE!!! I was really not looking forward to writing this review hoping the staff of the establishment would rectify this, but it has been almost a week and NOTHING has been done. I purchased a vehicle from here January 9th 2017. The salesman Martin Bleaker and Q were very professional and knowledgeable of the vehicles and performance. At that point everything was good, it wasn’t until I drove off the lot and everything went downhill. It started when Heather in the Tag and Title department called me every name beginning with the letter “R” that was nowhere near my first name. I was very annoyed because in business you should address a client/customer by their last name…Right? This call came almost a month after having the car Heather informed me that I would need to take the car to get inspected in DC (because I was getting DC tags). Never have I ever bought a car and had to take it for inspection for the dealer to get tags. This means I would need to take off work to get this done. OK. Inspection complete and I took the inspection documentation to Heather that same day. Now here we are almost 2 months after I get the inspection, and I still have not received a call about my hard tags. I thought I looked at the tag and read they expired on 3/23/17. I get up on the morning of 3/17/2017 and my car has been towed. I was confused because I thought the tags read 3/23. Well I call the NOB and the cashier informed me that the tags expired on 3/9 and they mailed a postcard the week of 3/6 to inform me that my tags were in….. WHY if the tags came in on 3/6 would you mail what could be perceived as JUNK mail to inform someone of the tags coming in the same week of expiration????????? At this point I am heated!!! I went to the dealer to get the tags because I cannot get my car from the tow yard with the expired tags. Once I get to NOB I ask if the owner was there. First he was there “he is here every day”, then “he is on a conference call”. I then let the cashier know I would wait. While sitting there waiting, I was approached by Richard Blisoe “GM of Sales “who then said “he (the owner) is not here and I would have to make an appointment. Was there anything I can do to assist you?” I begin to explain the situation. He verified with the cashier that the tags came in the week of expiration and no call was made. He comes back to me and stated “if you bring a copy of the receipt I will get a refund check for you today”. I took the receipt the same day, he stated he would not be able to get the check today but if I called Sat at 11 he could probably have it but if not He would have it Monday. Saturday I called left a message, Monday I called left a message, with no return call. Wednesday I called he stated he would have the check and he would call me back with a time. Again No Call! I left a message on Wednesday … Again No call!!!!! I called this AM he stated the check would be available after 12. Let’s just say I am in the accounting field and I know it take minutes to cut a check. But I will keep you all posted!

KH

Khama Jamaal Weatherspoon

I truly wish I could give this Nissan Dealership more than 5 stars. Ill admit, I loathe car dealerships and dentists due to what I perceive as rampant dishonesty; however, this dealership challenged my perspective. I had been having some trouble with my 2014 Nissan Sentra SV, and was going to another certified Nissan shop. I was infuriated with the customer service, wait time, and overall experience. I made another appointment, and they werent able to honor it, which pissed me off because I think its unforgivable to waste someones time - I low-key believe it should be considered a capital offense. So, I decided to drive to Bowie to get my car serviced. When I drove up, servicemen were readily available to assist me. When I described my issues, they assured me they wouldnt stop until the problem was gone. I kid you not, everyone at this dealership provided stellar customer service and professionalism - it was almost a surreal experience. Aside from their professionalism, the place is clean (waiting area, bathroom, etc.) They also wash your car once they are done. Id like to recognize Lee (Manager) and Elvin (Service Rep) for everything they did. Elvin worked with me through all of my frustration and responded quickly and thoroughly to my concerns and inquiries. Lee actually took it one step further and examined my car himself, and even test-drove it with me. Lee is super knowledgeable and is essentially a walking automobile encyclopedia. I honestly did not expect that type of investment from more senior personnel. Even the cashier was humorous yet courteous. I began to question my own sanity because I couldnt believe I was experiencing this type of customer service at a car dealership nonetheless. I lost faith in anything/everything Nissan, but this dealership and its people were quick to restore the trusted Nissan brand and reputation. My only drawback is that I feel that youll only get this level of service at the Nissan of Bowie; Im not confident that the culture of expertise and professionalism can be duplicated elsewhere. If you have a Nissan that needs service, or looking to get a Nissan, I strongly encourage you to come here (even if other Nissan dealerships are closer, this is the one you have to go to.)

LE

Leigh Sobecki

I was very impressed with the staff at Nissan of Bowie. This was my first experience leasing a car on my own as an adult without anyone with me to help or bargain. I did some research online and saw some great reviews for this dealership so I decided it would be my first stop. Martin, my sales representative, met me at the door and brought me into his office. He asked me about the specifics I was looking for in a vehicle and how much I wanted to spend. As he took me for a test ride in the Nissan SR the dealership was working to see if that car (which had everything and more I was looking for) could fit into my budget. When I got back to the dealership Martin presented to me a price that was within my range, but I was still hesitant as this was my first experience leasing a car on my own and that this was the first car I had looked at. The GM, William Gray, then came in to address my concerns about the price range and milage and found a way to even better the deal (and I got a reallllyyyy good deal!). I was impressed because the whole time I did not feel like I was bargaining. It felt like a very comfortable conversation. Also, not once did I feel like they were taking advantage of me because it was my first time getting a car on my own. They treated me with the upmost respect and also respected that I had done previous research on the price of their vehicles. They listened to my concerns and addressed each one. The process also went extremely smooth compared to my past experiences at a car dealership. The paper work was clear and well-presented and was quickly prepared when I gave the go ahead. Martin also took me around to show where I would go for my free oil changes and free car washes throughout my leasing term and introduced me to other members of the Nissan team in the different departments. Needless to say, I look forward to going back not only for my free oil changes and car washes but to also continue getting cars from them in the future!