Jennifer Convertibles

Reviews 9

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Christine Amatuegwu

We went into Jennifer Convertibles on May 24, 2015 to purchase a couch. The sales person, Andre, was wonderful and talked us into buying the perfect couch for our family. Then when the company came to deliver the couch we had a completely different experience. The men delivering the couch didnt even say hello. He walked up to us and said “Show me where the couch is going” with his tool box in hand. Then as he walked through our home he said it wouldnt fit through the front door, the hallway, the back door, and into the room we purchased it for. We were perplexed by his comments because he didnt even measure or try to bring in the couch. We then stated that we had bigger pieces of furniture in our house so, we were wondering how he came to this conclusion without even trying. We then asked for the couch to be left and he said wait he had to call his boss. He spoke to his boss and then handed my husband the phone and said that his guys could get it in the house for a price of $199, which included taking the couch apart. At this point we felt that they were trying to get one over on us and told them we would contact Jennifer Convertibles. Then the delivery team left with the couch. We then contacted Jennifer Convertibles our experience with the sales team changed. They did not understand and wanted to deliver the couch 2 weeks from the date promised. They also stated that we were not charged for the couch because we havent received it yet. I explained that is an untrue statement. We then asked to have the couch cancelled and speak to the District Manger. They said that they would email him our information and we never heard from him. We then took his number and his answering machine was not accepting messages and he was "On another call or away from his desk." It is now 8 weeks later and we still do not have our money back or the couch. Their sales person Brooke and Andre every time we call or have been in to the store, keep trying to talk us into having the couch delivered. I have repeatedly said NO, I want my money back and nothing to do with your company. She reports that there is nothing she can do for us and we will have to talk to LES, where besides hearing his voicemail I would think he no longer works for the company. I WOULD GO ANY WHERE THAN HERE. TRY RAYMOUR and FLANNIGAN FOR BETTER SERVICE, GREAT DELIVERY TEAM AND WILL DO ANYTHING TO MAKE SURE CLIENT IS HAPPY.

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Lisa Hlatky

well bought a new dining room set for x mas, and just notice now that the guys who came and put together chipped one of the chairs and never told us. nice customer service, when you try to call, no answer or busy signal every time. real nice customer service. on my way there now with chair in car. hope dont have to go to corporate level.

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Christine MathleticHistory&GeographyBuff

We recently purchased a sofa and chair, with a salesman named Mario. He was very helpful and knowledgeable, and the transaction went smoothly, with excellent communication between the time of purchase and when the furniture arrived. Delivery was on time and the crew, led by a gentleman named Oscar, were courteous and professional.

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Michael Cecere

TERRIBLE EVERYTHING. Couches arrived damaged. After 3 years couches fell apart. Had 5 year warranty and was told the leather peeling after 3 years wasnt covered. I will never buy a thing from Jennifer Convertibles ever again. Buyer beware!!!!

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Shahidul Mahfuz

My experience was not so good. No one assist me when I was walking around the shop. Also, it is rarely crowded like other furniture store. But they have good collections.

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Cesar Armas

We purchased a sofa and a bedroom set back in January and we had a great experience, from the sales process to the delivery. I would definitely purchase from here again.

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Rocking GMan

Junk Everything I purchased there fell apart. Spend a few bucks extra and get quality elsewhere

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Mary Petrone

Great store, got a bedroom set ,which was really nice, and there prices a R to

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THE GLOBEL ENTERTAINMENT

I have visited several occasions and always was pleased from beginning to end.

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