Bob Bell Nissan

Category:	Nissan Dealer
Address:	7900 Eastern Ave, Baltimore, MD 21224, USA
Phone:	+1 410-288-2500
Site:	bobbellnissan.com
Rating:	4.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM Closed

Location

Photos 100

Reviews 4

Alison Grant

The shadiest car buying experience I have ever had. I found a vehicle I was interested in online and emailed them. They called me and I explained what my credit was, what downpayment I was willing to make and where I wanted my payments to be. I was told come on in, we can help you! I went after work. Told the salesman that met me that I had been working with Mr. Holmes online and he went to get him. Mr. Holmes passed me back to the salesman. There were two vehicles I was interested in. The salesman brought the first around, pressured me to test drive it. It was decent, but I wasnt sure if my husband would like it. he couldnt come look at it until the next day. Salesman kept asking what can I do to get you to buy from us today...ummmm....I asked to see the Nissan Maxima twice and the salesman ignored my request. they were pressed to sell a Hyuandia over a Nissan? ummmmm.... So I let them run the credit. They came in over 30 points lower than the credit scores that I myself obtained as well as the Harley Dealer and the dealer we ultimately bought from. Major red flag for me that something was not right. They wanted more down than I said I would do and increase of payment by $50 for a longer term than I was willing to pay on a used vehicle. I let them try a second time...no better. So I walked out. Hadnt even gotten around the corner when the salesman texted me and asked what they could do to earn my business. The dealership continued to call me several times after that. They will never, ever, in a million years get my business or if I can help it anyone I know. They need to verify their source for credit scores because it is extremely off. But I guess this allow them to get a higher interest rate and kick back from the finance company. When I come in and tell you what I want? I dont want to haggle back and forth....can you do this, can you do that? No. I told you not once, but three times what I wanted. I went to another dealer. Got a much nicer car. My credit score was 34 point higher than what Bob Bell said they were and they were able to meet all my terms, get me financed at a very good rate and no haggling!

Deborah Englar

Dear Nissan, I had the BEST experience buying from Bob Bell Nissan. I connected with Bob Bell Nissan in late February/early March 2015 and could not find the model and my choices at that time, so their wonderful Asst. Mgr. Corey Davis called me back to let me know he was soon ordering for the dealership and he asked what I wanted. Well, behold, just as he said my vehicle was made to order and they phoned me on Saturday, July 18, to tell me it had arrived the night before. Well, wouldnt you know it, that day my ride to the dealer was in Western MD and I had no other way short of driving myself, but then Id have 2 cars to bring home. Voila, Sales Consultant, Paul Sutusky offered to come pick me up and bring me back to Bob Bell so that I could go through the process of taking delivery on my new Nissan Rogue. Paul was so kind, he let me drive my new car back to Bob Bell and proceeded to walk me through each step of the buying process so thoughtfully and courteously. They washed my vehicle and Paul went out into the new car with me to help set up Blue Tooth for my cellphone and to let me know how to operate all features. It was beautiful, Arctic Blue with Almond interior, I had to pinch myself that it was finally here. I would recommend Paul Sutusky to anyone who is looking for a great vehicle and have the highest regard for Mr. Corey Davis as well. I have never had such a wonderful car buying experience because frankly, most other dealers are too busy or too bothered to spend the time needed to take you from "I think Id like" to "let us order it for you" to let US pick you up so you can get the car youve been waiting for, for 5 months", and "we will wash it for you" and "I will help you with learning the new cars features"!!!! These folks are the nicest, most gracious I have ever met at a car dealer. I have been proud to tell my friends from whom I purchased the car and to whom they should speak. Paul Sutusky took the utmost time and effort to help me that day. I really appreciate being treated so nicely. I am looking forward to my first oil change when I can say hello again. Sincerely yours, Deborah Englar

Austin Morgan

DONT WASTE YOUR TIME!!!!! Wow. If I could give a negative star rating I would. I contacted this dealership looking for a specific car and was quoted an "out the door price" by their VIP sales manager Nichole, which seemed to be a pretty fair price. Not great, fair. So I decided to go in and work it out with them. First of all, the "out the door price" that I was quoted was not the real price. I specifically asked beforehand if that quoted price included the 0% financing that was advertised on new cars. Of course, I was lied to just so they could get me into the building. When they ran the numbers to get the monthly price, it came out to about $2000 higher than what I was quoted. The 0% interest was magically moved up to 3.9% APR and only available through Nissan financing; If I used my own credit union, the "rebates" they offered would go away and make the price of the car higher. So that was a trick. My credit score was also quoted at 9 points lower than it actually is. Hmmmmm... Long story short the payment was higher than what I was told and had no problem walking away. Plus, the salesperson couldnt answer half of my questions regarding the numbers, so that made it even easier to walk. They continued for the next two days to blow up my phone with calls and texts so I would come back in. I ignored them for a bit. Finally I got a text stating that the price would be lowered to what I was initially quoted. Wow!! It seemed like they really wanted to make a sale. I asked very specific questions again on the phone to confirm the price I was quoted. So I drove to Baltimore city AGAIN (coming from DC) paying tolls and gas both ways expecting to sign on the line and wrap this deal up. I get there, wait like 30 minutes just to be told that there was a mistake. Shocker!! They were quoting me a price for the lesser model car, that I specifically said I was NOT interested in. I asked to speak to the GM and instead got a "sales leader" to say he was sorry and that there was nothing they could do. This level of carelessness poor customer service is yet to be seen anywhere else! Worst ever.

Brett Schall

Normally you see 1 star reviews written in broken English and run on sentences. They tend to come off making the reviewer sound so stupid, that it must have been them, not the dealership, that had the issue. This is not one of those reviews. I recently brought in my 370z due to a loud buzz noise coming out of the driver door panel. The car is still under bumper-to-bumper warranty, so the work was free. One of their mechanics claimed to know what the issue was right away, saying that it was the piece inside my door that controls the electric windows that is rattling against the door frame. They called me the day after I dropped the car off and said they had fixed the car. I went to pick it up, and not only was the buzzing still there, 100% as loud and as frequent as it has ever been, but now the driver side window wasnt sealing correctly, causing loud window noise on the highway with the windows fully up. I looked at the window from the outside and sure enough it was tilted at an angle, and there was a visible gap between the window and the seal (when compared to the passenger side window, which looked and sounded normal). So in summary: they didnt fix the problem and apparently didnt drive the car at all to see if it WAS fixed...and left me with ANOTHER problem. I know almost nothing about cars, and yet I was instantly able to hear the buzz, hear the window noise and see the gap. How in the hell could professional mechanics not see/hear this as well? This was absolute bottom of the barrel incompetence in its worst form. When I called in to talk to Marcus, the head of maintenance, I asked him what can they do different so I feel confident bringing it back in there a second time. He was polite on the phone, but did nothing as far as taking accountability for the mistake. He simply replied "well, we can do the work...again" and even seemed incredulous at my claim that the window wasnt sealing. Bob Bell Nissan: you have a problem in your maintenance department. Ill be taking my business elsewhere.