Norris Ford

Category:	Ford Dealer
Address:	901 Merritt Blvd, Baltimore, MD 21222, USA
Phone:	+1 410-285-0200
Site:	norrisford.com
Rating:	4.2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–5PM Closed

Location

Photos 73

Reviews 4

Jeff Perumal

I could not be happier with my experience of buying from Norris Ford. I was looking to buy a Black Focus ST3 with moonroof, and Norris had exactly what I was looking for, at an unbeatable price - literally. I did a lot of research and shopped around, and Norris offered both the best price, the best service, and the best buying experience. My sales consultant was Tyler Smith - he did an excellent job in assisting me, he was amazingly responsive, helpful, and always patient, even when I barraged him with many (many, many) questions. Moreover, perhaps much more importantly, Tyler conducted our discussions and negotiations with the utmost integrity. Not once did he pressure my buying decision in any way whatsoever. Even more telling was how well he acquitted himself in comparison to his competitors (and there were many competitors); while reps from other dealerships were quick to find fault or warn me about the supposed pitfalls of Norris offer, Tyler did nothing of the sort. The only word of caution he had was right at the beginning, when he rightly mentioned the risk in comparing on-the-road numbers. When I visited Norris to finalize, and when Tyler presented me with the option of buying some extra warranty/coverage/protection options, he did not apply any pressure whatsoever, and neither did his boss, GM Bill Vowles - and I mean no pressure, none! I told them, because I had just spent a lot of money on my first car loan (or loan of any kind), I was gun-shy about spending even more without some thought. When I said that, they told me they understood completely, and that was the end of it, no pressing whatsoever. And this was even when it was clear, from all my research, that their margin on the car was very small (especially when put in the context of national average prices paid). Btw, the price at sale was exactly the price Tyler quoted me, no surprise fees, nothing - precisely the amount I was given before coming in. Another reason to consider Norris is the nice service plans included in the purchase - monthly car washes, oil changes, etc. If youre in the market for a Ford--and you should be, to buy American, and to buy the best American vehicles being built--you absolutely must consider Norris Ford. Btw, my ST3 is amazing, I absolutely love the car!

Tarik Fadly

In all my days of business, I have yet to experience such a thing. I brought one of our fleet vehicles to Moe at Norris, he was instructed to check the vehicle and repair anything that would effect its optimal operation. Also, he was to perform a MD inspection on the vehicle. I made it very clear to Moe that time was of the essence, as we are in the ambulance business and lost time means alot. Originally, Moe told us that the vehicle would be ready on Thursday, which was 4 days. I accepted that. Around $3000 in non warranty work and only god knows how much in warranty work later, Moe said that the car would be ready on Tuesday. Just as Moe was telling me that the vehicle was ready, he also told me that he could not do a MD inspection on the vehicle because it weighed too much. This is very odd to me, we have several of these vehicles and have had several in the past and they all weigh under 10,000 pounds - there should not be a problem. Moe said no, it weighs too much, that they WEIGHED IT! This is funny to me, he weighed the vehicle. The weight of the vehicle is in the door, I have gone by this for my entire life, the door sticker from Ford said 9500 pounds. Suffice to say, I went and picked up the vehicle without an inspection. The next day, I was enraged, I would have to waste another day, getting an appointment with another inspector, making arrangements to pick up and drop off the vehicle, this made no sense. So, I called the service manager Wayne, who told me that the vehicle does in fact weigh 9500 pounds and that the inspector could have done the inspection. The manager, Wayne, told me in clear English that "Moe lied to you, he may have run out of time". Aside from the ethical perspective, this is incomprehensible! This guy has put me behind another day just because he felt like it! Another day of this vehicle being off the road costs alot of money and costs people time off their job. We are still contemplating how we are going to proceed concerning this matter - it may be worth the litigators fee.

Mark Phillips

dont give out 5 stars easily but I must say I have never been happier with this dealership. I have purchased 5 vehicles in 12 years since I love fast, powerful and rare appearance vehicles. I walked into Norris Ford and walked out with a Country Swag of a truck. Angelo, Stan and William (Business Manager) had to be the epitome of professionalism, honesty and integrity. You will never met a sales team like this anywhere else. Angelo was straight forward, knew everything I was looking for and went out of his way losing other potential customers just to make sure I looked at every truck I wanted. He was patient, calm and truly comical person. Stan helped me sign all my stuff and want to talk about a guy who knows his technology. Stan took himself off the sales floor for over an hour knowing it wasnt his sale and wouldnt being getting a commission but still gave me a one on one tutorial of the SYNC. William, last but not least. William is a old school business manager who has mastered the principles of customer service. William doesnt push you into a car like most dealerships, he keeps it real and makes sure your happy even if the dealership has to lose your business. You cant find that type of customer service like you do with these guys. Although I didnt not have transactions with other sales staff I can say this you will never find a group of happy co-workers. Everyone works as a team and its like having a team fighting in your corner and not just one person. KUDOS TO NORRIS FORD .... You made my dream truck come true today and will never forget you efforts today. You guys rock!!!!!!!!!

A Private User

On 2011 We bought a new work van from Norris Ford. After 2 moths driving it got a problem on the right passenger wheel. I went back to the dealer and I spoke with Mr Russell Walter Service Advisor and explained to him what is going on, after few min one guy came out for driving test, Well- we drove the van- he heard the noise and told me that should be the shock or strut- So I told him that can be fix and I still have the warranty so the guy told me you should get the 350 Van. I can not believe I paid almost $28.000 for to have problems, anyway after 5 min the former technician came out he checked it out he heard the noise and he told me I do not know what the problem is. Can you believe that former technician for ford and can not find the problem. He said he will call me after some research, never called. I went back I spoke with Mr Russell and he did not help me. Went back 3RD time the same think. I am not sure how they got the 5 stars bellow but i BELIEVE THE SAME PEOPLE WROTE THEM TO HIDE THE BED REVIEWS. NOW ANOTHER PROBLEM CAME UP-FOR THE 3RD TIME I HAD TO GIVE HOT SHOT FOR TO START THE VAN. SOMETHING ELSE STARTS TO GO BAD.( I can believe my van is few moths old and have only 6 thousand miles on. I DO NOT RECOMMEND NORRIS FORD TO BUY A FORD VAN but I do not recommend at all FORD , THE CUSTOMER SERVICE IS VERY BAD. THIS WEEK I WILL HAVE TO GET THE VAN IN ANOTHER PLACE WHICH THEY TAKE PROUD OF THEIR WORK AND WANT TO HELP. DO NOT RECOMMEND AND WE WILL NEVER BUY ANOTHER VEHICLE OR VAN FOR OUR BUSINESS FROM NORRIS FORD