JBA Chevrolet

Reviews 3

A

A Private User

I recently had an issue starting my vehicle and took my Vehicle to JBA for service. I had already replaced the battery and starter myself and knew that it must have been some quirky electrical issue. The service consultant Patrick Thomas advised me that it may have been the remote starter which previous owner had in vehicle and which came with vehicle when I bought it pre-owned from JBA Chevrolet . I advised Patrick that I thought there was more to it than that since the vehicle seemed to not want to start after riding it for 25 minutes or more. I clearly stated to Test Drive the vehicle numerous times , after remote starter is removed, to ensure problem is resolved. I even told them to keep the vehicle overnight if need be. The next day I was told my vehicle was fixed and to pick it up. They charged me $300 to remove the starter and Patrick ensured me the problem was fixed. They also told me the vehicle had been test driven numerous times. I picked up my car and now also noticed a new ding on my drivers side door and also a card holder that would now not close. Both issues I did not have before dropping vehicle off. I let them know I was not happy and didnt even receive an apology just silence from Patrick? I proceeded to leave the lot and drive for roughly 30 minutes on a Sales Call in Baltimore County. When I went back to my vehicle, the vehicle would not start. I immedialty callled back JBA and they gave me a number to call to be towed. I guess they didnt have the time to call themselves and be inconvenienced. When I arrived back at JBA , I asked to speak with Manager James E. Nowlin Jr. Manager James didnt even say he was sorry for the misdiagnosed problem and the frustration this has caused me and my missed day at work. In fact, he would not even offer a loner vehicle or rental! When I asked for a rental, he said he would only meet me half way. Also, when I told him it was obvious that his mechanics did not test drive my vehicle for an extended period of time or they would of new the problem was not resolved, James quoted "they do not have the time to test drive vehicles". What kind of service shop is this? They just take your money and give you your car back not even knowing if the issue is resolved? I informed Jim Nowlin that Patrick Thomas told me they did test drive my vehicle for an extended period of time which apparatly was another lie. Long story short, I have yet to receive an apology for the inconvenience or an offer from them to return my $300 for the problem not being fixed. I will dispute the charges through my credit card company since this supposed "Service Departmemt" doesnt have the decency to offer a refund let alone a simply apology. This is the worst customer service experience I have ever experienced with any dealership let alone one in which I bought the Vehicle from. I wouldnt recommend JBA Chevrolet to my worst enemy and will spread the word about this horrible customer experience every chance I get and in every possible way. Stay Away from JBA Chevrolet!!!

RO

row revw

My son took my vehicle on a Saturday for an oil change. They did not give the complimentary inspection that goes with the oil change. I called the manager and he was nice. He said that," he would be happy to do it for us again", so I requested for another appointment. When I took the vehicle there, I met the manager and he was nice and accommodating. He told me that they did a complimentary inspection on my vehicle and he showed me the paper work. He said the white copy usually goes to the customer. But we never got one. i noticed also that the paper work that was showed had no name on it and no date. Anyway, he spoke very nicely to me and they took my car; which I was very happy about. He directed me to the advisor. The advisor was not that nice. He asked for a telephone number and I told him that I was not sure if my son used my number or his, as he was the one who took my vehicle to them. So I said to him, can you please retrieve my info using my name. And he asked me in a sarcastic tone,"Why, dont you know your sons number?", which to my dismay really annoyed me. I said to him, if I give you my name, I do not have to search for it in my phone; which I did give him anyway. They took the vehicle. While I was in the customer waiting area, this gentleman came and in a loud voice he said," It is not a good idea to take a 50,000mile vehicle on a Saturday for an oil change. He said this because he wanted to tell me that the air filter needs to be replaced, which I okayed. When the job was job, I spoke to him about it. I told him that I should have been informed when I called that, "its not a good idea to take a 50,000 vehicle on a Saturday". I told him that i called first and I was not asked how much mileage did I have in my car. In my mind, I did not know what he meant by that, but I was thinking ,he must have said it because the standard of the service during Saturday is not the same as during the weekend. Had I known that, for sure, I would not take my vehicle there on a Saturday. This is not a good experience. I am a first time customer and I came to this dealership because they have a good review. No matter how nice and accommodating the manager is, if the front people do not reflect that kind of behavior / attitude, it just turns off the customers away.

A

A Private User

I had a flat tire and took my car to the dealership to have it replaced. (The only place I could get it towed for free, thought it was worth it.) When I got there the person I talked to asked me to take a seat in the waiting room. After waiting more than an hour and a half a different person came in to talk to me about my car, he told me the person that I originally talked to had left for lunch about a half hour ago. This man informed me of all the work he thought I should have done on my car. I informed him that I just needed the tire replaced so that I could get to work he said that he could do that for me. I waited another 2 hours before the first man I talked to came to let me know my car was ready. Before paying for the tire he informed me that they had replaced all the recalled parts (power steering hoses and clamps) for me. I asked why they could do that without informing me first and was told that someone should have. (Thanks) After about a week I noticed that my car was leaking a pink fluid. I researched the fluid color and came back with power steering fluid. I called and scheduled an appointment to get it looked at again. When I took it in after half hour the manager (he never introduced himself but he was in a suit and had no idea what he was talking about) told me that there was not a leak because of something they did when they replaced the hoses and clamps. He aslo informed me that power steering fluid was clear and not pink and he didnt know why the person I talked to on the phone told me that power steering was pink. I asked if I could show him where on the car the leak was and he took me back to my car. The mechanic (who was eating chips and holding a flashlight while looking up at my car) told me that it was coolant. I told him that my coolant was orange (dexcool) and he told me that when orange coolant and water mix it turns pink. I left with them telling me my water pump needed to be replaced. It has been more than a week and my car is no longer leaking anything and a trip to Mr. Tire informed me that my water pump does not need to be replaced at all. I dont understand how the salesmen can be such good people (Ive bought both vehicles from this JBA location) and the service department can be so horrible!