Lorain Furniture and Appliance

Category:	Used Furniture Store
Address:	4617 Lorain Ave, Cleveland, OH 44102, USA
Phone:	+1 216-939-8718
Site:	lorainfurniture.com
Rating:	4.8
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM

Location

Photos 100

Reviews 17

Charity May

Wow! What amazing and generous customer service and expertise! I did not even purchase anything on my first visit to Lorain Furniture and Appliance, but Ill be back and will refer anyone else I run into to go there as well! Eugene was absolutely wonderful and took his time to talk with me and answer my questions. He went above and beyond by even helping me prioritize what renovation projects I should take on in my new home purchase. I was also impressed with the depths of knowledge he has on each appliance and the brands, as well as how he built the treasure chest of knowledge. You know immediately he is very hardworking, confident yet humble in his delivery and willing to teach a new customer whatever they need to know. Again, even though I did not make a purchase that day, Eugene and his team have my trust and my wholehearted recommendation. I wish more service businesses were this excellent with their customer service and expertise!

Peter Menyhart

Great local business in our neighborhood! Eugene and company always have the parts that you need! They sell both new and used appliances which is perfect for anyone, especially if you have rental properties and dont always necessarily need something brand new. Quality and clean used appliances and a very fair price! Plus Eugene has helped me trouble shoot our appliances over the phone several times so I can then just pop into their store and grab the repair parts that I need to fix it myself or Eugene also will come out to make repairs on site. Hes been a huge help for us in both capacities! I highly recommend Lorain Furniture! Shop local, buy local and keep local businesses booming!! ;)

elizabeth biddulph

I dont normally do reviews but in the case of Lorain Furniture, I thought I would make an exception. This is a great local business and its refreshing to have a more personal touch in terms of customer service, which Lorain Furniture provides. The owner, Eugene, is very friendly, knowledgeable, responsive, and really goes above and beyond to explain things and ensure you are getting a quality product and service. He has fair prices on high quality merchandise. I have done business here on a few occasions over the years and will continue to do so.

Rodger Cram

Do you think all these great reviews cant be true? Check again - Eugene is the real deal. I was fortunate enough to get his number and a glowing recommendation from a friend. From the moment we first spoke about my dryer problem he was extraordinarily knowledgeable, competent, responsive and reliable. He toiled patiently and expertly with my problem until it was fixed, and then promised to come back and take care of it if I continued to have problems. Customer service and satisfaction doesnt get any better than this.

B Torres

Pretty good prices better then most big franchise the owner is real nice he helped me out alot and earned my trust. Workers for the most part are also pretty good... i dont know if they earn comission but big ray is who sold me the appliance and i dont even think he works on the floor just the muscle man but he definitely made me change my mind and made good points on my buy and i got a nicer deal out of it too .. thanks for the patients guys. Will be back to purchase the rest of my home better believe that.

Alia Lawlor

Every interaction with this place has been great. Great selection, different price points, have a warranty on what they sell, willing to negotiate and excellent service. I had to call for service on my washer (my bad, I left change in my pants and it got into the pump) and Eugene the owner called right away, scheduled quickly with me, showed up when he said he would, was friendly and professional and fixed the problem at no charge.

Brent Feorene

Eugene has been very helpful to our family. When the washer of our stackable washer/dryer went, he found a gently used washer of the same brand at a very fair price that "stacked" with our dryer. He has also serviced our appliances and has consistently been very responsive and very well priced. You can do business with Eugene and trust in the product, the price and the service. I would recommend him without reservation.

Ashley Hajski

Absolutely fantastic little find. Eugene is a wonderful business owner. Great to work with. Really trustworthy, helpful, and fantastic! Meanwhile, the Rowe Sofas they carry are priced well below other retailers in the area... this is basically consistent it seems with all of their pricing, which is really reasonable. Great customer service, and great prices, and great owner and employees... is there a reason to go elsewhere?

Maria Tommer

Exactly what great customer service is all about!! Eugene quickly returned my call and we set up an appointment to repair a commercial washer the next day. He was punctual, informative, quick and efficient. I own multiple rental properties and he will definitely be my "go to" person for all of my appliance repairs. Lorain Furniture and Appliance is a great local company to do business with.

Amy Decker

I was more than excited to find this gem! Not only did they find exactly what I needed they sent me a photo since I am from FL and was buying for my daughter in Cleveland. They exceeded my expectations in price, quality and delivery. The delivery men were professional, mannerly and fast. I would urge ALL to check Lorain Furniture & Appliance before they look anywhere else!!!

Chrysanthe Panagiotidou

I recently purchased a brand new LG washer and dryer and have been loving it!!!! I am so glad that I took the Eugenes (who is the owner) suggestion to go with LG. My customer service experience was excellent! The staff is experienced, knowledgeable and very friendly. I would highly recommend using Lorain Furniture and Appliance for your next New (or used) appliance needs.

Rita Trickel

Came here looking for a new washer and dryer--Eugene is so knowledgeable about the appliance lines they carry. He gave objective answers to every question we had, providing in-depth information that helped us finalize our choice. Great prices, delivery was quick and prompt, and Eugene followed up to ensure everything was working well. Highly recommend this business!

Mark Jablonski

Excellent! Very friendly staff, on time delivery, great product. My washing machine works great. It started to make a weird sound about seven months later, but still worked fine. I called them and they sent a guy out the next day. He was here for five minutes and fixed the issue, still works great to this day! (3 months later!). I will be back!

Dianne Fletcher

John and staff are always available and eager to assist customers. They are proficient and efficient when it comes to knowledge about products and customer satisfaction. I would highly recommend customers to check them out on the West Side of Cleveland, OH for furniture and appliances.

Kathy Janssen

Guys are extremely helpful and they make it soooooo easy. Products are new and refurbished and everytime Ive been there, theyve had exactly what I wanted. They deliver for a small fee and will get rid of old appliances if you need it. If you need appliances-this is the place!!!!

mark eppley

After a misunderstanding about my current washing machine I was ensured that customer service is very important to them. They are sending me a replacement washing machine, will update more once I receive the replacement. Update: The replacement machine is running smoothly.

Kimberly Green

Offers hard to find Speed Queen brand, plus cool vintage appliances too! (Stop in just to check them out.) Would recommend to others and buy from them again. They arent big and flashy like a big box store, but they are the experts plus they have very fair prices.