Target Optical

Reviews 8

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Caron Wills

This is the best customer service experience weve had in years, hands down. Weve never felt more taken care of then we did by the team at the Roseville Target Optical department. They had us into our first appointment early and quickly helped get us through the entire process. Weve come back for several adjustments to the glasses we purchased and were quickly taken care of. Then, the unthinkable happened, the glasses broke in an unforeseen accident. They handled this in a truly remarkable fashion and had a workaround in out hands quickly followed by a replacement pair that came sooner than expected. If only every customer experience could be like this one. THANK YOU! Faith in humanity restored!

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Sarah Von Ruden

I have been going to Target optical for 6 years. The man helping me was great, but the woman was extremely rude. My contacts ripped and she scolded me for not ordering contacts in a timely manner. I couldnt order more contacts because my eye insurance benefits did not start over until the end of the month. I just thought the comment was inconsiderate and unprofessional. I cant complain because I did get a trial pair to wear until the ones I was finally able to order come in the mail. Was not impressed with her behavior with me or ther customers--telling them "Jack wanted to order something we didnt have I stock but I suggested these" ok so you are an optometrist now?

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Holly Peters

I went here for two new pairs of glasses. There were delays in the ordering that they didnt communicate to me. Worst of all, when they finally came, it was evident that the person helping me didnt know how to adjust glasses. They ended up scratched on the side, badly bent, and ill-fitting to my face. I went to Shoreview Target Optical to return them because I didnt want to go back to this location. The Shoreview location employees was very kind and understanding. They even told me that the lenses that I was told I ordered at Roseville werent what I had asked for. Save your time and efforts by going to the Shoreview location instead.

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Ashlee Garnett

Target optical in Roseville delivers the best customer service around. They provide a wonderful and welcoming atmosphere. Both Venessa and Kate are amazing employees who give their customer their best. They are empowered and are not afraid to go above and beyond. Ive always been impressed with their service. Recently my order was missed and Kate wowed me with immediate response and ownership of the situation. I am happy to give them my business and will actively refer others in the future. Keep up the great service.

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Jeremiah Ball

Been going to this target optical for years. The doctor is great but the rest of the staff seems to just be there for a paycheck. Ordered my sons glasses on Jun 21st and still havent gotten them. After 3 weeks I contacted them and was told that "the lab" had broken his frames and they had to re order them. Then a few days later I get a text saying they are ready to be picked up. We go down there to find out they have the lenses but no frames still. Getting a refund and taking my business elsewhere.

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Jacob Du

I will never use Target Optical again, ordered a pair of glasses through this store 2 weeks ago and called to check on them yesterday because I hadnt heard anything back. Apparently "the lab lost the lenses" and no one thought to try and get a hold of me. Was told it would be another 2 weeks for them to expedite the new pair. A month for a pair of glasses! Ended up going and getting a pair elsewhere with next day turnaround, had to pay out of pocket because I wasted my insurance on this scam.

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Nicholas Plotkowski

I ordered a pair of Oakley sunglasses on June 10th. After waiting 19 days I cancelled my order. I had to reach out to this Target optical multiple times to figure out why my glasses were delayed. I was promised follow ups from multiple employees and nobody attempted to get back to me. I will take my business elsewhere.

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Amie Chamberlain

Nice optometrist, but I had to pay an extra fee (contact lens fitting) that I didnt know about after the exam. I think its a common fee, but do wish I had known prior to being charged. Also, I felt very pressured after to buy new glasses (even though I wear contacts mostly).

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