Pearle Vision

Reviews 3

RE

Rebecca Lee

I am unable to put less than one star, so Ive giving them 1 star, and thats just because I have to. I agree with everyone else, the service is horrible... They dont great you when you come in and they look at you like, "what the heck are you doing standing there?" Ive gone in 3 times in the past month and every single time, its the same. They just stare at my and its this awkward struggle to get where I need to be. Yes, the older man with glasses and grey hair is not a very happy camper, and the other workers just joke around with each other or dont say anything at all. To make matters worse, I paid $49 for a contact lens fitting... I left today with a completely new brand of contacts--a different brand in each eye--I called back to let the doctor know that one side was extremely uncomfortable and asked her to order the one I had been wearing in my left eye (the more comfortable one) and she said this, "Well, you cant tell how a contact feels in 5 minutes. Wear it for a full day and then well see," Um, doc... yes. I can feel it; its my eye and I know when something is uncomfortable because Im getting a migraine and my eyeball physically hurts. She then goes, "just take that one out and wait to try the ones we are ordering,"... I go, "Arent those the same brand that Im wearing now?" She says, "Yes, but they shouldnt feel that way. There must be something wrong with the ones you have." She gave me 5 trial pairs... I went through three to make sure something wasnt wrong with just my eye. Nope. The contacts just suck and she wasnt very enlightening on trying to find a good brand for my eyes and their condition. I am now looking for a new eye doctor and will not return here. I wasted $49 as well as $29 for a stupid picture that the doctor didnt even use in determining my prescription. Unless youre in severe pain, you do not need the $29 picture. Opt out. They wasted a bunch of money on a big machine and are trying to compensate for their loss. Please, please, please go somewhere else. Lets show this place and these people that customer service is a big part of business and that people go to an eye doctor so that they can see--not to throw money away. **Update** I figured that since I paid for the contact fitting, I might as well go back and get fitted instead of throwing the money away. Ive gone back 2 more times and both female doctors just rush through the fitting and give me whatever they think is best. They seem uninterested in me and the condition or needs of my eyes. I really do want to wear contacts and am fighting with myself about whether or not to go back--I want to be fitted for contacts, but it has proven to be a waste of time. On a lighter note, there is one good doctor--I dont know his name, but he is the older male doctor and he does listen and prescribe according to the condition/needs of eyes.

YI

Yia Xiong

I will never visit this location again if the older white associate is still there or if the managment doesnt change. We moved to the citites and were referred to Pearle Vision by family members since we were looking to establish relationship with a Vision Clinic. We tried booking an appointment closer to home but since they were all booked, the Roosedale location was the only location that had opening. So I took my husband their to get an examination and get new prescription, the associate (Brenda) that assisted us was friendly. We thought it was a good experience giving the fact that we had just moved to the citites. We decided to make an appointment for myself for the following week and to pick up my husbands prescription. The following week when we came back for my appointment, Brenda was with another customer. We were told to take a seat by Brian (I believe thats the older associates name ). I can see that they all were busy, so my husband and i took a seat by the farther table in the back. Brain then came over to us and handed some forms for me to fill out, after filling out the forms I had asked Brian about what my Vision Ins covers. He told me he doesnt know in a very impatient and unfriendly tone. He then told me to wait and told me that he was busy. He then walked away. After a couple minutes he came back over to my husband and I, and took my forms. While he was over by us, he was told by another associate that his wife was on the line. He then rudely walked away to pick up the phone. After talking to his wife and hangs up on her, he walked back over to my husband and I. I then ask him about what coverage is available with my insurance. ..he rudely said, "I Dont Know!" and threw the pen down in front of me while standing up. At that point, I did not feel safe nor trust him with my information. I felt threaten by his action. So my husband asked for his prescription, I gathered up my personal information along with the forms and left. I can see that everyone is busy and I was fine with waiting because I drove 45 mins and had to leave work early just to make my appointment. I was very disappointed by the service I received. After reading all the reviews and how much everyone talk about Brian, I realized that management does not try to improve their customer service. Will never visit this location again.

LA

Larry Koogs

We had a very bad experience with the optician who tried to up-sell lenses wrongly claiming that they were "high definition - like TVs" that would help see distances better, when in reality, according to the doctor in the backroom that I just spoke with, they only helped correct lower peripheral distortion inherent in bi-focals. The human retina has only so many rods & cones - so obviously, what the optician was saying was incorrect. I know that this may be isolated to the Roseville, MN store, but I will never - ever shop at Pearle Vision again for risk of it being a corporate cultural thing about squeezing as much out of the customer as possible. 12-19-14 Update: I went in to get my glasses and they were all messed up - could only see clearly out of the center of the glasses - even on the top part for distances. Totally unacceptable. The doctor retested my eyes to confirm it wasnt anything he did wrong - turned out to be bad lenses. They are being remade. 1-24-15 update: My wife and I had a very bad experience trying to get the lenses done properly (over the course of 2 months). The store kept giving bi-focal lenses (3 times) that had tunnel vision even for the distance viewing. This made it hazardous for driving. But, they said that my eyes would adjust. (yea right). We just gave up & asked for straight lenses and asked for the difference back, but they said theyd just "work with us on that" and would only give a partial refund of the difference. Getting the clear clue that they werent acting in good-faith, we asked for our prescription & all of our money back and went to a different place altogether. We gave them many chances to work out the problems but they ended up just being rude about it in the end. This is the worst experience I have ever had with any eye wear store. Too bad.