Eyeglass World

Category:	Eye Care Center
Address:	1508 E Battlefield Rd, Springfield, MO 65804, USA
Phone:	+1 417-883-0111
Site:	eyeglassworld.com
Rating:	3.8
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 12–5PM

Location

Photos 13

Reviews 4

Meagan Rippee

Ive been to Eyeglass World here in Springfield, Missouri twice within the last three months, and both times my service was phenomenal! I am so happy I decided to try them instead of Americas Best. Tim was the best help there! He ensured I was happy with the choice of glasses and was not pushy when it came to the extras that I could purchase. I did spend a little extra because I wanted to make sure these glasses were scratch proof and anti-glare. I was very happy I decided to! Unfortunately, I misplaced both pairs of my glasses that I purchased back in October. I got tired of using old prescription glasses, and decided to return to replace the ones that I misplaced, but without the extras because thats not how the warranty worked (didnt replace lost or stolen glasses, just damage). I was bummed I couldnt find the original pair that I had purchased previously, BUT I found two pairs that I liked even more. Tim was there again, thankfully, and helped me find frames that I loved once again. He checked for different colors for the frames, he searched through the boxes of glasses just to make sure I found some I really loved. I was happy to have found two pairs again, and he even helped me with another deal for my new pairs. Tim goes above and beyond! He always makes sure his customers are happy, he is friendly, and Im a fan of his customer service! Im so happy I decided to go back and purchase more from Eyeglass World. The glasses can be ready the very next day! I love that! And with no extra charge! I had to wait at least a week from Americas Best, and sometimes, they wouldnt even call me when my glasses were ready when they should of. They also make sure your glasses fit appropriately, and that you are completely satisfied! I will be returning in the future! Im very blessed to have had such a great experience purchasing glasses! If you want affordable glasses, with a choice of fun frames, and great customer service, PLEASE go to Eyeglass World, and if Tim is there, make sure he helps you! The experience is worth the wait too (sometimes there is a wait --but they always acknowledge that you are there and want to get someone to help you).

Nampeung Cyberlady

Horrible service and experience here. I ordered my contact lenses thru them since 2/11/13 and waiting now a month and 1 week. They told me they will call me when my contact arrived at the store but they never did. Im waited until a month until I run out of my contact lenses. I gave them first called (3/10/13) and asked about my contact lense. A woman on line told me it was Sunday and the company that they orderd my contact to was closed. They wan me to wait until Monday (3/11/13) They will give me a call and find out about my contact lense. I tried to be patient and think positive and wait for them... Of cause they never call me back. Then we called on next day (3/12/13) A person in line (They never be same person to answer your phone) had told as the problem was they change the shipping company and may make all shipping process slow. They told me to wait another week (After it been a moth) And they will give as a call this week (3/18/13) and guess what... Same thing happened.. They never call us. We called them this morning and they told us they wanna check my order status and will have us a call no longer 2:00 pm. JUST ANOTHER LIE from them again... 2:45 today we called them and the poor guy (I think he was the third person we spoke with) The guy told us he will fix it out and call us. 3 minutes later he called us back and said "The compay (Bausch and Lomb) had some change and no longer to carry kind of a contact lense I ware anymore and hey will give us a refund. HELLL...This is very poor customer service here, After I have to waited for those month!!! REALLY?? Not think else not even apology word from them. This is really poor business here. If some major change will happened and will affect to a customer. They need to contact a customer and tell their costomer first. Except they are careless. Im not trying to complained to discredit their business but this unacceptable and it is the worse experience since I been in state in 5 years. I suggest an empolyee here need to retrain in customer service education. Also the manage need to get continuing in business education.

Skyler Shannon

I had tried several times to schedule an eye exam somewhere else. The other store was good, but the optometrist/opthalmologist kept leaving early and calling in. I had an appointment for 4:15 pm on Tuesday, February 21st and was told over the phone around 1:00 pm that the optometrist/opthalmologist "got sick halfway through the day and is not doing eye exams the rest of the day." I immediately called several other places and Eyeglass World got me in at 4:00 pm the same day (02/21/2017). The lady at the eye exam counter was truly helpful instead of a meaningless upseller, the optometrist/opthalmologist was patient and knowledgeable, the salesmen of the store were all helpful and knowledgeable and one sales lady even helped me pick out eyeglasses that actually fit my face (as in, I literally asked her to pick glasses for me according to how they look on my face). I purchased the Liberty Sport Chopper 2s for my sunglasses (polarized/polycarbonate) because I previously had the Liberty Sport Choppers or Chopper 2s (dont remember which but they are practically the same) and they were the best pair of sunglasses I have ever owned (prescription or not). I purchased the Outpost Flex A Black frames with polycarbonate lenses and anti-glare coating because they fit my face the best. Liberty Sport uses their own laboratory to make their own lenses for their glasses. This means whatever store you purchase them from has to send the glasses or prescription to Liberty Sport and "order" them for you. I was told this would take a week and my previous pair of Liberty Sport glasses did take approximately a week to come in (in Florida). However, I called Eyeglass World on Friday, February 24th to request a courtesy call when both pair are in so I could make just one trip (I live 45 minutes away) and they called that afternoon saying they already came in. I am more than pleased with Eyeglass Worlds optometrist/opthalmologist, sales staff and both pair of glasses.

Jaden Herring

I had a great experience at eyeglass world! Their staff was very kind. I had Barbra, she told me she had worked in the eyeglass business for 29 years. She was very seasoned and didnt pressure me in to any thing at all. She helped me pick out frames, I had picked out the first frame, which was a light colored wire and plastic Lucky Brand frame. And because a second frame was completely free, if it is the same price as the first or lower, I wanted to find a second frame. So when I couldnt find one Barb stepped in and helped me. She said, "Oh! I know the exact frames that would fit your face!" They were a black plastic RayBan frame. As soon as I put them on they were a no brain-er. She asked me if I wanted to add any thing to the lenses, and showed me the price with the additional things added. It wasnt too bad. All she added was an anti-glare coating, which I HIGHLY recommend! Also she put me in the "Eyeglass Club" so I get free eye exams for the next 3 years, and 10% off of all of my purchases including this one. And because I had a high positive prescription and I had most of the thickness in the middle of the lens (which gives me the "Coke bottle" or the "bug eye" effect) I asked about lenses that reduced that effect. She explained the difference in the lenses and I did end up getting Aspheric lenses, I feel much more comfortable and confident in my glasses because of the new lenses. I am very happy with them! They took around a week to come in, only because my lenses are Aspheric lenses and because I have an astigmatism. When I went to pick up my lenses Jen helped me. She fit them to my face and fit them around my ears. She was really nice and funny! Over all I am VERY happy with my experience at Eyeglass World. I highly recommend Eyeglass World to everyone. They are great!