|Category:||Auto Parts Store|
|Address:||1145 Reading Rd, Mason, OH 45040, USA|
|Working:||7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 9AM–9PM|
I called the store to see if a shipment had came in. I offered to give them the transaction number or order number of of the receipt however the employees persisted 2 only need my name to look up the part. Once I arrived and provided my receipt the manager said he does not have the shipment yet and he looked up the wrong part followed by a chuckle. I asked if he would have taken the order number over the phone as I offered would it had saved me a trip. The manager laughed and said, "YOU did not have to drive very far so that does not matter.". He then proceeded to tell me how it was my fault. What has happened to customer service and taking responsibility for your own actions.
I just move into Mason area and my car show engine light on and I went to the store to get free system light on check. Due to the prior review saying the staff were very rude, I was very scare when I walk in. One staff face was very scary looks angry but the service turns out that was very nice and he perform the error checking for me and print out the error for me. I would definitely go back to the store again. I should not judge peoples face but since it is customer service oriented business, I gave appear 1.
This is the worst parts store in the Mason area, the service is horrible, you have to stand for at least 10min each time you come into the store, the "parts pros" are always dirty and never polite, they never price match other parts stores, i cant believe i gave them another chance, and that is the last time i will ever you this store!
My rear brake light was out, stop at Advanced Auto and they were rude and would not help. So I thought I would try Auto Zone. They were Great! They replace the bulbs and only charged for the bulbs. Very nice and friendly, Thanks. Will recommend them!
Went to get my battery tested and to get a new battery if needed. Their tester needed to be charged and they said they wouldnt change my battery anyway. I went across the street to OReillys and they tested and replaced my battery.
Great and professional staff. I got to this location even though I have to others near my house, these guys are quick, and know their material.
I dont normally shop here, but the one time I visited the store was clean and the employees were working, so no complaints.
Very friendly, hard working staff thus far. Plus they offer many free checks, and minor installations with part purchase.
I walked in bought the filter and when I explained that I needed it installed, they did it.
This store employees are always so very helpful when I come in with questions.
I deliver to this AutoZone, its very clean and the management is very caring
Been coming here for a decade or more. Always been helpful here.
I had to return some auto parts, they were friendly and helpful.
A Private User
They dont go out of their way without letting you know about it
I love AutoZone, theyre always helpful and have what I need
Easy access,lots of parts and good associates
I work at auto zone , in maineville .
Good customer experience
Always get great service
Great customer service
Great customer service
Always good service!