Jaguar Land Rover Newport Beach

Category:	Land Rover Dealer
Address:	1540 Jamboree Rd, Newport Beach, CA 92660, USA
Phone:	+1 949-432-4078
Site:	jlr-nb.com
Rating:	3.9
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 10AM–6PM

Location

Photos 100

Reviews 6

Danny Yuen

My 4 rating reflects the overall circumstances of the process rather than my specific experience with the dealership or the sales/finance team. Please read more for details. I met with Rich Martin in January 2017. My wife and I were interested in a new Range Rover and Rich took the time for us to look a couple different models. He was very educated in the options and was very patient with us as we asked our questions. At the end of that session, we decided to wait on the purchase, but Rich was very accommodating in keeping communication lines open for the future. In May, I went back to the dealership and test drove a few more models with Rich. Again, he was very patient and honest with my options. After looking at multiple new 2017 models, we discussed a used 2015 Limited version model. I had not be interested in looking at a used model, but after detailed discussions with Rich, I left the dealership with open dialogue to potentially come back and buy the used 2015 if terms could be reached. The sale was through a consignment which required a lot of communication and discussion on Richs part, but he was able to keep me updated in a timely and consistent manner. After many delays related to the previous owner, the sale was ultimately completed and both Rich and Hae Lee (Finance) were very accommodating in getting the paper processed as quickly as possible. Unfortunately, that is when the challenges began. The Rover was covered in a car wrap by the previous owner and the original timeline for removing the wrap was 2+ days. The process ultimately took approximately 12 days. Granted, the guy who did the unwrap was amazing and the result was above expectation. But the delays were very frustrating regardless of the fact that they were uncontrollable due to weather issues. Additionally, it was noted at pickup that the console display had a blue vertical line that would require a future replacement. The delivery time of the parts would take approximately 6 weeks. I dont blame the team on the challenges outside of their control. But, it did damper the overall experience. If the weather had complied or if the console could have been repaired instantly, the experience would have been a 5 star experience. We would definitely work with Rich and Hae again in the future if/when we decide to purchase another Land Rover. The true rating should have been closer to a 4.5 star rating.

Virra Lee

My first experience at Land Rover Newport Beach was not a good experience. You would think dealing with luxury vehicles, customer service would be a priority, but its not at this dealership. Living in OC, you have no choice but to purchase your vehicle through the NB dealership due to Land Rovers policy sales policy. So even if I wanted to go to LA or SD and shop for a Range Rover, they wouldnt even be able to sell me one due to my home address and sales "zone." We purchase luxury vehicles all the time, and thats the first that we have heard of that "rule." I guess its Land Rovers way to control pricing. But anyway, we finally purchased a new 2016 Range Rover, but instead, went through the adjoining Aston Martins sales rep, Jeff, because he has always been super friendly and attentive when we went in to look at the Aston & Range floor models. You can tell he understands customer service. After agreeing to purchase the vehicle, we went through a lengthy and inconvenient financing Land Rover protocol. Again, we have never had this much issues purchasing a luxury vehicle. But Jeff, the sales rep, made it as easy as he possibly could. Hopefully taking the car in for regular service and maintenance in the future wont be much of a nuisance.

A Private User

Worst Customer Service Ever! I bought a pre-owned (1 year old) 2010 LR4 from this dealer online. Philip Casas was my salesperson who was helpful at first. Philip assured me the car was in "brand new" condition (which it should be only being 1 year old with under 20,000 miles). However, when the car arrived to my home (halfway across the country) it had a cracked taillight which was noted by the truck driver on pickup meaning it was sold to me this way. As soon as the car was delivered Philip refused to return any of my calls or emails. I escalated to Scott Paul who is the GM who also refused to return any of my calls or messages. The only way I was able to speak to a live person was by calling in with a fake name pretending to be interested in a new Range Rover! That at least got someone on the phone who then refused to help me. I took this up with the Jaguar Land Rover head office who has graciously worked out a deal with my local dealership to fix this at little cost to me. I am now happy in the end but would NEVER deal with Newport Beach Jaguar Land Rover again!

sravs Krish

Very bad customer service. Went to check on Jaguar XF on the weekend of 12/19. The receptionist shown us the direction towards sales office. Went inside, no one greeted or checked on us. That really let us down , but did not get judgmental. Introduced ourselves to one of the sales rep and told her why we were there. But she seemed very busy to close some financial documents of another customer, unwillingly she took us on test drive , but kept on texting on the test drive and did not walk us through the car features. Once we are back, she introduced to another sales rep as she has other uncompleted work. This new sales rep, made us sit and disappeared for 15 minutes and I am not sure when she returned back. We decided to walk out of the sales office and when we were walking to the parking lot, I saw this new sales rep with another customer. Would never go back to this dealer. When you have customers to buy a luxury car and not some compact economy car, you expect better treatment. Would never go back there again, working to close deal with another Jag dealer.

Kim Thu Nguyen

Last year, I took my car for service here, after serviced my car was scratched, they fixed it but wasted my time for another couple days. This year, made an appointment for oils leak under warranty, appointment was given for 2 weeks from the time i called. Brought car in, 0 charge for oils leak to fix, 20,000 miles service estimated was around $700, air filter $200? I felt they take advantage of customers by selling repairs that are not needed. Oils leak service will take 4-5days and the dealership only cover one day for Enterprise, the rest is yours because you did not buy this vehicle from this location. New BS policy of dealership. Seriously 4-5days????? They said there is nothing they can do, its true they cant do a thing. The worst customer service and worst dealership. Feel unfortunate to pay the kind of money for vehicle like this and have to worry about being treated fairly every time it needs service. Probably, next car is not gonna be RR anymore.

Alisa Armstrong

Unbelievable. Went in wanting to purchase a Range Rover with cash. They didnt have the interior I wanted so the salesman got our contact info but never called. We called him and emailed him as well as another of his coworkers. Nobody ever called us back. Five days ago, we drove to Thousand Oaks Land Rover, paid cash and drove off with a beautiful new car. Ive called and left messages with both the sales manager and the general manager Call one - Hell be back in a few hours Call two - Hes not in today Call three - Hes in meetings all day Call four - Well get him a message Call five - Well email him the message so that for sure hell get it Call six - Well hand write a message for each and leave it on their desk. Guess what? No call back. Why am I bothering?? Because my other daughter found the car she wants at that dealership but I dont want to give them my business unless they apologize.