AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	4920 San Felipe St b, Houston, TX 77056, USA
Phone:	+1 713-871-9055
Site:	primecomms.com
Rating:	4.4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 12–6PM

Location

Photos 13

Reviews 8

ELIZABETH FROST

Samuel Guzman is one of the most helpful strangers I have ever met! It took about 7 hours total (not strangers anymore) over the course of two days for him to solve my annoying issue. My nightmare of an ex-spouse decided to claim I made "fraudulent" payments while we were still married from his checking account for AT&T among other things (this is how he always liked to pay). Because of this issue, AT&Ts fraud department had all these charge backs I had to pay in cash, and I did. This happened 3 times, as it took the bank that long to handle all his charge backs. The third time it happened, my account was CANCELED, not suspended. Each time it was a nasty, costly surprise. This cell phone is used for business purposes, and it really hindered me when it would happen. Thats why my ex pulled this stunt. Anyway, Samuel went as far as to let me use one of his extra phone lines while HE helped me resolved this issue. Try calling AT&T 1-800 numbers and explaining my story to about 10 people everytime only to get transferred to the next person that doesnt care to help! Well, because my line was CANCELED, and for the reason it was canceled, they were not going to grant me a new account. Samuel stayed on the phone for 4 hours until closing time, and was willing to stay even later to resolve this knowing how badly I needed my cell phone. I hope this doesnt happen again, but if it does I know who and who NOT to seek for help with the issue! This 5 STAR review is for Samuel Guzman, NOT AT&T. I never should have gone through this!

Larisa Filippov

very welcoming customer service/ retail sales representatives.. He was very knowledgeable on the products and services I requested (only wireless att Next) ... AJ or Ashley (the manager) seemed to need more training on the sales floor as it was very noticeable that she is new and to the location and maybe wasnt exactly ready.. as I remember last October, Robert Castellanos and Salina professionally assisted me as I left well content with high intentions of returning welcomed. I also referred and recommend anyone to this location at that time. The staff here now are always removed or moved around way too many times. Apparently replaced with New Unknowledged and outdated reps who dont request proof of identity which makes me feel that my account may not be very secure. I overhear the representative next to mark and I not even request a valid proof of identity, just asking, name on the account? ..all I could think was "well If I was IDd, Im glad mark asked me for mine but what is she doing here"? I now get someone else assisting me every Time Ive returned since January.. Honestly the authorized retailer customer service experience is better than the corporate location by the strip club at chimney that doesnt care to help half the time and always puts retailers down, whether Im complaining about my bill or upgrading.. but this location really should not be full of low tenure people that arent ready for the retail Buisness or personal customer experience expected at a very busy location like this.

Jaimala Slaughter

Im literally a very frequent customer at this location as Salina, Mark and Tim currently have put full effect in professionally assisting and taking very great care of me, even though Im sure Im that customer that probably makes them want to run as soon as they see me pull up Infront of the store. I originally had to visit this store at San Felipe and Post Oak to fix my wireless account & upgrade with camilla and Robert last year in 2014. a few weeks ago Tim helped me set up Direct Tv and attempted to help me resolve all my inquiries while I noticed most of the others in the store were very new due to not knowing how to respond to difficult visitors as myself. Well When I returned Salina finally helped me resolve everything (which I would highly recommend her to anyone if ever asked about At&t products or services in general) along with always jumping to assist me whenever I return. Her funny entertaining coworker Mark was very nice and friendly as well while Salina put all efforts to make 100% sure that I was satisfied before walking to the doors to open them for me as I left. I do have to say though Robert was by far the best Manager I observed at this location. As I recall him very professionally handling visitors that had silly requests or situations like myself.

Samir Paul

do not visit this retailer! I only have a workers social and I had my account created here. when the technician showed to install my uverse he hesitated because he stated the "install was for someone else" that my name was not the name on the account. as I was completely unaware of ... now I cant find my bill or anything and cant retrieve my account information because apparently its not my account ... not even through customer service... this retailer also told me that if I wanted my account in my name that I have to pay a $500 deposit which I also was never explained to me ..scandalous retailers. they mess up everything and lie and in the end the customer is screwed..

proczach

8/27/16 4PM was met right inside the door, Vanessa was perfect. Needed a new iPhone ASAP. She was completely informative, understood my needs and uses of a phone, did not try to upsell me anything I didnt need. She did anticipate my needs in covers and cases that I would have gotten to had she not. She was friendly, matter of fact, businesslike and got me going and saw that all was good before I left. Im not really tech savvy, but Im not shy and have no problem "looking stupid" and asking questions, but Vanessa is completely knowledgeable and will put you at ease and I was relieved it was a pleasant experience. There was no being pushy or talking above my head.

Kitty Xie

Im very surprised why the rating is so high, we came in and had some questions, the guy immediately got defensive and said, and I quote, "Im not going to lose my job to do xxx", "Im not sure why other location did it like that but in the at&t world we are not suppose to". We just wanted to understand the process, why is his attitude so bad? Also seems like the inconsistent processes at different location are whats the problem which makes it perfectly reasonable to ask then why is he being defensive? They should have better customer service training. Theres certain things OK to say, and theres certain things that immediately piss off customers.

Michael Trevino

Imagine that your phone with 1,700 contacts has been crushed. Imagine that you use the same device for both personal emails and business communications. Next imagine that you walk into the AT&T store on San Felipe as they open for the day and are prepared to for the worst and not just buying a replacement device. Thanks to Haris the worst was simply in my own imagination. Multitasking with three customers at a time, tracking the needs and progress from one to the other. Helpful. Accommodating. Resourceful. Intelligent. Service oriented. That is Haris. If Haris is helping you .. then you are in good hands.

Beno Khodabakhshian

cant get worse than this! i had 2 lines transferred to me and i was told that my bill will be 200$, went back to take the account overview since their internet had some problems and they couldnt give it to right away, and realized that my estimate is 438$!!! i went back to the store and they kept telling me no sir, this is not you bill its just an estimate and your bill is 200$, after i contacted att online customer service and brought up the issue they confirmed that this store had added two plans to my account which added up to 438$!!! so i had to remove the additional plan!