CarMax

Reviews 3

AB

Abigail Stender

DO NOT buy a car from carmax. What should have been a great experience for a first time car buyer turned into a nightmare. Finding the car was simple, I bought a 2008 Mazda 3 and got the warranty with it (thank god). The whole buying process was smooth and my salesperson was awesome. My first 2 months or so with the car went fine, then one day I was making a turn onto a busy road and my power steering went out. Immediately called carmax and made an appointment, they couldnt get me in for about 2 weeks. My car wasnt even really drive able, if youve ever driven a car with no power steering its very difficult. So it went in the shop after those 2 weeks, and when I went to pick it up I hadnt even driven it off the lot before my power steering turned right back off. I was so mad, and took the car right back in and went in and said I need my car fixed NOW. Lady was very understanding and they took my car right back in, assuring me they would cover my rental until my car was fixed. I had had my rental for 7 days and when asked what to do they said keep it and they would extend coverage on it, which they did not. Even after I got my car back and returned the rental enterprise kept calling me saying I owed them hundreds of dollars, I told them carmax would cover it but come to find out carmax wouldnt even answer their calls. I never got my $100 rental deposit I spent out of my own pocket. I went in there and demanded to speak to a manager, who told me he would pay it that day. A month later I get a notice saying if the rental car isnt paid I was going to have legal action taken against me. So I contact carmax and tell them this, they tell me they never told me I could stay in the rental and have it covered. I was so mad! Luckily I had saved voicemails of the person I was dealing with tell me that they WOULD cover my car. Once I gave them the name of the person who was telling me this, they looked it up and said they did have note of it, how sorry they were etc. it was too late to pay enterprise but they sent me a personal check reimbursing me. Not even 2 weeks later my power steering went up AGAIN. After it got fixed that time, my wiring with one of my tail lights was acting up. I changed the bulb 3 times and everytime it literally melted or exploded. When I went to pick my car up after this was supposedly fixed my light was still out, they didnt even try to fix the wiring just change my bulb again which I had told them was NOT the problem. So again it went right back in, I returned my rental immediately still because I didnt trust that theyd pay for it longer. They put me in a loaner which was a very old Honda Civic. I was driving to a friends house later that night about an hour from home. The Honda started chugging and i freaked out and started driving back home, the car broke down 10 min from my house completely and I had to get it towed the next day. I went into carmax again and started freaking out on them, they gave me a bunch of bs apologies and gave me a brand new loaner. After all this my car was fixed and has had no problems. Now its been about 6 months since all that mess and my cars A/C broke, transmission is slipping and my charging port isnt working. Its in the shop right now and I cannot wait to see how they mess it up again.

TE

TEE DEE

Buying the car was the easy part. This review is more related to the people working at this location, not the car-buying experience. I rated it a 2* because of the cars condition and the "matter of factly" attitude from the manager assisting me. I found the car I wanted online and went into the White Marsh location to meet with a Sales Associate to get it transferred from Ohio ~ that part was super easy. I love the no-hassle aspect and only went to this location, because Id bought my previous car there several years ago. What became a bit disappointing was that I received a text from the Sales Associate that my car was ready on a Monday, which I was excited about. I didnt go test drive the car until Wednesday. When I got there and started the test drive, I immediately noticed the back window had a large mass that looked as if someone had pulled tape off of it. When me and Sales Associate got out to investigate, we noticed the stickiness on the inside of the window. I then started walking around the car and noticed it hadnt been washed at all ~ on the inside or out. I asked the Sales Associate if my car had been washed and she said "they gave it a run through, nothing special." She then saw the look on my face to her response and said she was going to get it washed. I got there at 7pm and waited all the way to after 9pm for her to tell me, it was going to take them longer to clean the car. The Sales Associate gave me a card with the Managers information and told me he would call me the next day to let me know a time to pick up the car. She assured me it would be first priority, because of me having to wait. I left, waited all day on Thursday for the Manager to call & he never did. When I called, I didnt get an answer or return callI went after work on Thursday to pick up my car. When I arrived, I asked for the manager that the Sales Associate told me to ask for. He wasnt there, so I asked for another Manager. The Manager that assisted me, couldnt make contact with the other Manager to 1. find out if my car had been cleaned and 2. if it was ready for me to retrieve. I got there at 6pm & my car still hadnt been cleaned, so I had to wait almost 2 hours. When I went outside to see what was taking so long, the Manager was wiping the inside of the car down with a rag. I had had enough and told him that I was not pleased with this lack of professionalism and regard for my time. When buying a car, I expect first and foremost communication. I certainly expect that when you tell me my car is ready that cleaning the car is inclusive of it being ready for me to pick up. It was not a good experience and while I love the CARMAX business model, the people need a lesson in community relations and product professionalism.

JU

Justice Stanley

Two words: Joe Jourdan. He is awesome! I went to CarMax to make my first car purchase and I could not be happier. After filling out a credit application online about a month ago, Joe called as soon as the office opened that Monday to tell me that I was approved for financing. Unfortunately, I had a situation come up that cost me the money that I had set aside for a down payment. Joe was super understanding of that and made sure to keep in touch without being pushy. Fast-forward to four weeks later and I finally had the money for a down payment so I scheduled a Saturday morning appointment with Joe. I came with my mother and my grandmother and Joe was accommodating to each of us. He sat with me to discuss car options (CR-V, RAV4, or Cherokee) that I was interested in. He was very knowledgeable of each vehicle and after conversing with him, I decided to focus on just the CR-V and RAV4. In a short while, we were outside looking at cars on the lot. Joe had to do an appraisal so he took care of another customer for about 10 minutes which was okay with me. Once he was back, he showed us all of the CR-V and RAV4 options on the lot. I settled on two cars and we took them off the lot. Both were smooth, but I loved the CR-V more than the RAV4. I chose the CR-V and we went back inside to do the paperwork. Joe was very personable and patient the entire time. He even gave away a customer to another rep. so that he could continue to help me finish the buying process. I was in and out in 2.5 hours. I thought it was going to be an all day process but Joe made things go by smoothly and quickly. I really appreciate that and I highly recommend contacting Joe for any car buying needs!